Inbound Sales Call Center

Elevate the amount of your sales with an inbound call center services from SupportYourApp.

Support outsourcing
Click to Watch
120 sec Film
2:07 / HD
Listen to a Call Answer Sample

How much will inbound sales call center cost for me?

Get My Quote

Contact us at hi@supportyourapp.com

Solutions

Let’s talk to find out what services are going to be right for you!

Request Consultation

Features

  • Greeting the callers with a special script
  • Developing answering scripts
  • Recording all phone calls for an easy review process
  • Providing 24/7/365 emergency hotline services
  • Providing Tier 1-Tier 3 support
  • Developing and updating FAQs and knowledge base
  • Conducting customer satisfaction surveys
  • Providing detailed QA reports regularly
  • Generating leads

140+ companies worldwide have already chosen SupportYourApp

Find Out Why
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

Request Consultation

How much it costs? How it Works

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

Chat With Us
  • Now
    You are here
    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

Show All Services

Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

Request A Call Back
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
Fill out this form to Get Your Quote

And a couple of words about you:

Describe any necessary details:

Please read our Privacy Policy.

Request My Quote

What are inbound sales call centers?

97% of customers say the quality of their first communication with a brand representative impacts their loyalty and buying decisions. An inbound sales call center team is a team that handles incoming calls from existing and potential customers and buyers. An inbound call center team must know a product perfectly not only to answer questions, but to be able to up- and cross-sell when needed. An inbound sales call center team can follow a customer through the entire customer experience. 

Inbound sales call center tasks

Inbound phone sales techniques establishment

63% of call center professionals view service level as the most important thing in their every-day operation. Establishing proper communication techniques that will work and can be personalized for every customer is a number one priority for them. What are the steps of creating a perfect inbound sales call center communication technique?

  • Be ready for personalization.
  • Make sure to make a great first impression.
  • Enhance customer journey with AI solutions.
  • Know the product inside-out. 
  • Be ready to provide support or escalate the questions to the support team. 

Establishing certain KPIs and SLAs to ensure fast, correct, and efficient answers will make the work of an inbound sales call center team easier and will provide customers with correct information at any time. 

Lead generation

68% of businesses report trouble with the lead generation process. That is why an inbound sales call center is so important for any company, especially an e-commerce one. 

Being on the front line of communication with potential buyers and customers, sales call center consultants can both generate and qualify sales leads. To do that, inbound sales agents have to: 

  • Understand the customer’s needs.
  • Know what offers can be made in the customer’s price range.
  • Understand whether the customer would be open for cross- and upselling. 

61% of professionals mark lead generation as one of the most challenging processes in sales. 53% of sales professionals spend at least half of their budget on lead generation. An inbound sales call center team can decrease the amount of time and money spent on the process. 

Appointment setting

Sometimes customers want to talk to a sales representative on-site. And an inbound sales call center agent can set up appointments for the customers to be able to talk to them face to face. 

There are a lot of inbound phone sales techniques that can elevate the quality of customer service. The important thing is to find a correct approach to every customer base and leverage it to perfect its customer journey. 

Call center: inbound sales tips and benefits

With a decade of experience in providing top-notch inbound sales call center service to businesses from various industries, the SupportYourApp team has developed several inbound sales tips for our cell center teams. 

Customize customer approach — increase revenue

80% of customers say they want to get personalized services from retailers and service providers. Sales call centers that offer personalized customer approaches see their revenue grow by at least 19%.

We at SupportYourApp always try to find a personalized approach to every customer. Our call center consultants are trained on what language to use and how to talk to any customer, be it a disgruntled or an angry customer, or simply a customer looking for a quick answer to their question. 

We always answer all customers’ questions. Our call center teams are ready to communicate with the customers for as long as needed to make sure they understand everything, have no further questions, and are satisfied with inbound call center services we have provided for them. This helps us take care of our clients’ image, feel of brand, and the level of customer churn, which can directly influence the level of revenue. 

Provide service 24/7 — increase team productivity

Customer service and inbound sales never sleep. Users need their answers around the clock. A lot of businesses have outsourced their inbound sales call centers to make sure there is constant coverage. 

There is another undisputable perk of establishing a 24/7 inbound sales call center team. There are no piles of unanswered messages and backlogs of customer communication. This allows support consultants to focus on matters at hand and provide customers with their undivided attention. Not having to be distracted by a big pile up of customer communication allows the sales team to be at its most productive 100% of the time. 

SupportYourApp works 24/7/365. We make sure our clients have coverage when they need it. Our inbound sales call center consultants can seamlessly integrate into our client’s in-house team or can fully take on sales customer communication — whatever works best for your business. 

Develop efficient communication technique — reduce costs

One of the best inbound sales tips is to optimize your customer call center communication and develop a sales communication technique that works best for and with a certain customer base. 

Nowadays, different customers require different approaches. A support team cannot operate with scripts alone. There has to be room for personalization and adaptation of the communication style for every customer and every product. 

8 out of 10 customers abandon a business for a competition due to bad customer service. With acquiring new customers costing up to 5 times more than retaining old ones, a properly trained inbound sales call center team can reduce the cost of operation, by retaining and even upselling old customers.

Our inbound sales teams know exactly how to communicate with our clients’ customers and how to provide them with information in a way that would allow cross- and upselling. 

SupportYourApp provides inbound call center services to tech companies in 34 languages. We will find an approach to any customer base and will answer even the most difficult questions in the most understandable manner.

Inbound call center sales techniques: best practices

  • Make helpful recommendations

    A lot of customers call sales call center teams because they have questions or want to be recommended an additional feature or a whole new product. One of the core responsibilities of a call center sales representative is to make helpful recommendations and be ready to provide services and answer questions that the customers might have about their future purchases.

  • Be available around the clock

    82% of customers expect to get an immediate response from inbound call centers whenever they contact a support or an inbound sales team. It is important to hire as many inbound sales representatives as needed to cover both day and night shifts, so the customers get their answers almost instantly.

  • Take charge of communication

    Inbound sales call center agents have to know how to take charge of sales communication. This will help call center teams communicate with customers clearly, calmly, and timely. In their turn, customers will not only get the most relevant information about the product or a service, but will also start forming a certain image of the brand. 87% of customers share their positive experience with others, so providing the best inbound sales services will surely reflect on the customer base.

  • Learn your product inside-out

    Misleading or incomplete product details is the number one reason for customers’ frustration and dissatisfaction. One of the best inbound call center sales techniques a sales call center team can implement, is to know the product or the service from all sides. This will enable a call center team to correctly answer customers’ questions and provide them with the information they need to start or continue their journey with a brand.

  • Build loyalty

    When an inbound sales call center team provides helpful and relevant information around the clock, takes charge of communication, and can answer any questions about products or services, customers start forming loyalty and will come back to the brand.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
What are the main tasks of an inbound sales call center?
A primary task of any inbound sales call center is to take calls from potential customers and buyers, answer their questions, up- and cross-sell them.
What businesses will benefit from an inbound sales call center team?
E-commerce, financial services, insurance offices, and many others are among businesses that can benefit from inbound sales call center teams.
What are inbound sales calls?
Inbound calls are business calls that customers or potential buyers make themselves. This is the opposite of outbound calling, which usually includes cold or telemarketing calls.
What is better — outbound or inbound sales call centers?
It depends on how many out- and inbound calls a business receives. If a business relies mostly on incoming customer communication, then an inbound sales call center would be a better option.
What is an inbound sale?
An inbound sale occurs when buyers call businesses to make a purchase themselves.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

MobileMonkey Review

MobileMonkey Review

By Nick Ryabchenko

8 min read
BPO vs. KPO  What Is the Difference?

BPO vs. KPO What Is the Difference?

By Anna Shevtsova

6 min read

Join 1000+ other support professionals and stay in the loop with the latest updates from us:

Yes, Subscribe Me

.. more?

People who viewed this page also viewed these services