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Why outsource your fintech customer service to SupportYourApp?
Here are the reasons for outsourcing your fintech customer service to our company.
- First-rate fintech support. Our consultants have years of experience in handling customer relationships with clients in the fintech market. Our hiring processes specifically seek out the most diligent professionals, and we provide them with the latest industry and software training so that by the end of the learning journey, they are ready to dive right in.
- Advanced tools at your service. Having an in-house fintech call center would require you to spend resources and time maintaining and enhancing your capabilities. Instead of doing so, let SupportYourApp do the work for you — we’re constantly updating our equipment and software to stay at the forefront of fintech. We know that your clients expect the best and fastest solutions, so we work with leading-edge ticket management systems and tools.
- Strict quality assurance guidelines. Quality matters to us above anything else; that’s why SupportYourApp offers fintech customer support based on specific KPIs we have honed over the years. Our team includes specialists who thrive under pressure and understand how to solve even the most challenging cases. While we’re dedicated to collaborating with you and introducing regular audits and assessments, our company is also open to implementing innovative requirements based on your needs.
- Focus on your objectives. The fintech market is already demanding. SupportYourApp considers every detail of the operation, whether it’s payment collection, sales, or handling clients’ complaints. This way, we can focus on fintech support while your business stays targeted toward innovation and growth. Our team will find the right agents for you, and you won’t need to control the process unless you want to get involved.
Advantages of outsourcing your fintech support to SupportYourApp
- 24/7 support. We know that your customers can have requests that won’t wait. That’s why our fintech customer service will answer calls and messages around the clock to guarantee your clients’ satisfaction and trust. Companies operating in the fintech market should be flexible and open to addressing their clients’ demands quickly, as it may be the key to customer acquisition. We will be there for you, all the time.
- Security standards. Due to the sensitive nature of fintech customer service, data protection is paramount. We have PCI DSS Level 1 Service Provider certification, which makes us qualified to work with critical information. We promise to deliver our best results without compromising safety, ensuring that your processes continue without any data breaches or bugs caused by external threats.
- Omnichannel support. Companies opting for fintech outsourcing should consider the diverse channels available to their clients. SupportYourApp offers social media, telephone, live chat, and other communication branches for your fintech company to use. This diversity guarantees that your users can contact you at their own pace and with their own comfort.
- Award-winning company. Our focus on providing unforgettable customer experiences has earned us multiple awards that recognize our impact. We ranked among the Top 50 Inspiring Workplaces in 2022, earned a spot on the Inc. 5000 annual list, and received the Silver Stevie Award for Sales & Customer Service in 2021.
Fintech customer support: Best practices from SupportYourApp
Our knowledge of fintech support makes us uniquely positioned to connect you with your customers and keep your business running.
- Customer-oriented CX management. Effective CX management optimizes every step of the clients’ journey, making the experience smooth. SupportYourApp’s service is centered around the user and offers a personalized approach to interacting with customers to make sure that they feel appreciated. It is also crucial to ensure a smooth, intuitive interface for fintech applications or websites to allow customers to interact with the platform easily — this can minimize the need for fintech customer service.
- Bite-sized comprehensive self-service options. These tools allow users to resolve common issues or access vital information without the need for direct human interaction, providing a faster and more convenient way to manage their finances. Such systems should be intuitive, ensuring that even those users who are only starting in the industry can acquire the necessary knowledge without external assistance. SupportYourApp can help your company develop guidelines and FAQs to give your clients a sense of control and decrease your workload from your fintech customer support.
- Multilanguage service. Fintech outsourcing should emphasize the consultants’ ability to speak your clients’ language and use the style and accent they will understand. The lack of language compatibility or accent comprehension could negatively impact your company's success and limit your ability to secure more clients. SupportYourApp speaks more than 60 languages, and we can also provide you with a bilingual or multilingual answering service with agents who can speak 2–3 languages at once.
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