Answering Services for Small Businesses

Delight your customers with exceptional small business answering service from SupportYourApp.

Support outsourcing
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Features

  • Professional handling of any ticket flow
  • Taking care of it all — from simple messages to complicated customer services inquiries (T1-T3)
  • Providing extensive expertise in different fields — from tech to e-commerce
  • Ensuring the fastest pickup time
  • Implementing up-to-date hard- and software
  • Providing only highly-qualified, and sales-oriented teams
  • Providing the teams with pre-launch training
  • Developing and implementing knowledge base
  • Troubleshooting, debugging, testing
  • Conducting customer satisfaction surveys
  • Providing detailed QA reports regularly

140+ companies worldwide have already chosen SupportYourApp

Find Out Why
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Customer Support Outsourcing for SignEasy
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Customer Support Outsourcing for SignEasy
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Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
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Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

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  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
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Why is live answering service for small businesses the best solution for you?

Small business requires a lot of work and a lot of attention. They need to develop fast and throw all their resources on scaling and developing their customer base. As a result, paying attention to setting up an answering service team might be tough and all-consuming. As a result, instead of paying attention to the future growth and development, small businesses tend to take on the tasks that might easily be outsourced to SupportYourApp. Take small business answering service. We can professionally handle small business answering service no matter the flow of the tickets as well as the complexity of the product.

Why does your small business need answering service? What perks will they provide for you and your small business?

You will stop missing calls

Phone answering service for a small business is one of the best solutions that a small business owner can take. Customer service representatives are going to take all the incoming calls making sure that you never miss a sales opportunity ever again. And why do small businesses miss their calls? There are several reasons for that:

  • Their communication flow is not set up properly
  • They did not get receptionist service for small businesses
  • Their team is too overwhelmed and doesn’t know how to multitask properly
  • Their customers mostly call after business hours.

As a result, a small business may lack proper communication with its customer base and can suffer a huge churn rate. Growing is very difficult in this situation. Hiring SupportYourApp as a small business answering service provider is going to ensure that you never miss a call from your customers ever again.

You will drop your overall expenses

Finding professionals who have a lot of experience in providing the best answering service for small business is tough. Moreover, they are going to take on a large portion of your budget as their expertise is going to cost a lot in the modern market conditions. Outsourcing, on the other hand, is going to provide a small business with the best answering service and will also enable it to get the best expertise on a small business budget. 

In its turn, dropping overall expenses will allow small businesses to focus on their goals and scale as a result. 

You will be perfectly covered during peak times

Peak hours may cause troubles for a small business that is not ready to accept a lot of calls and the team of which is not equipped with enough knowledge, soft- and hardware to deal with a high flow. At SupportYourApp we know how to properly set up a service for a small business and, as a result, we are a perfect extension of your answering service team. We have a lot of experience in handling even the biggest flow and even the most unusual requests. 

With SupportYourApp your small business will have perfect coverage during peak hours and you will have a higher customer satisfaction KPI.

Outsourcing small business answering service is sure to help any business owner manage and develop their business all the while getting the best service for small business’ customers 24/7.

Types of small business answering services SupportYourApp provides

After hours phone answering service for small business

While 57% of customers prefer reaching out to a brand over chat or in social media, 40% of customers still prefer resolving more complicated issues over the phone. As a result, telephone answering service for small businesses remains a must, no matter how many communication methods emerge in the market. 

It is especially important to know for setting up an after-hours answering service team. Customers want to be able to reach a business all the time. As a result, a small business that neglects this is going to see a big churn rate. Setting up an after hours team will help any small business grow its customer base and develop better relationships with the customers too. 

What businesses need this the most? Small veterinarians, lawyer offices, private practice doctors, repair shops.

Live chat answering service

46% of customers prefer the option of communication with a business over chat rather than any other tool. Professional chat answering service for a small business means that almost half of your customers are going to get the answers they need exactly the time and place they need them. Surely, this is going to improve your relationship with the customers and will develop your image as a reliable brand.

What businesses need this the most? Small online businesses, local drugstores, family owned cafés.

Multilingual answering service

Communicating in one language has long become an option of the last. Developing even a small business means that you have to be able to provide answering service in several languages with English being a primary one. We at SupportYourApp speak 31 languages which means that any small business is sure to set up an answering service team that is going to speak just the right language on the highest level.

What businesses need this the most? Small businesses that work with customers from different countries.

Virtual answering service for small businesses

Live receptionist, also known as virtual answering service for small businesses is going to take a load off of your answering service team. They can take the incoming calls from your customers or come into action whenever your small business needs an additional force to deal with the flow. After hours virtual receptionist is also going to make sure that you get all the necessary coverage after everyone has gone home for the day.

What businesses need this the most? Businesses with standard working hours.

24/7 answering service

Business world never sleeps. Small businesses phone answering service must be available after business hours and during the weekends. This way small businesses can make sure that their customer base has all the answers and gets the best service around the clock. 

What businesses need this the most? Online stores, private clinics and veterinarians, software support teams.

Emergency answering service

Implementing an emergency answering service solution into your business structure will help you provide small business answering service even when you cannot operate or when your customer base requires urgent and the fullest of your attention. 

Emergency service for a small business will help you always be connected to your customer base and answer phone, chats and emails no matter what.

What businesses need this the most? Virtually any business.

There are a lot of answering services that we at SupportYourApp can provide for small businesses. We understand the importance of superb answering services and will go the extra mile to ensure that you get just what’s needed for your small business.

What are small businesses looking for in an answering service provider? SupportYourApp knows the answer! 

Over the last 10 years we have been watching and studying the market in order to perfectly understand the needs of its participants and be able to fully satisfy them. Over this long time we have compiled a list of requirements that small businesses are looking for in an answering service provider. And if you see your small business come across one of these needs you might want to consider hiring SupportYourApp as an answering service provider. 

  • Responsive and responsible customer service — 31% of small businesses
  • Personal 24/7 receptionist — 26% of small businesses
  • Emergency handling services — 13% of small businesses
  • To make sure no calls go missed when a call answering team is off — 13% of small businesses
  • Lead capturing — 10% of small businesses
  • Other — 7% of small businesses.

With these numbers in mind we have built a picture of a perfect small business answering service. It has to be a team that would easily merge with a small business from any field with a perfect communication flow within itself that would become a perfect addition to any business. They have to have the best professionals with the best working culture and with the willingness to deal even with the strongest flow and the most complicated and unusual questions. 

In case of cheap answering service for small business being picked out, a business owner also needs to make sure that they have all the necessary recommendations and that what they offer is going to suit absolutely all their business needs. Although, it is estimated that 86% of small businesses choose better quality over a lower price, which ensures that they get the best service they can possibly hire. 

So, select a provider that is going to be flexible and adaptable, but also will have the best offer and solution that will suit your exact business goals and tasks 100%.

Perks of SupportYourApp small business answering service

  • The team of SupportYourApp is aimed at providing the best answering service for your small business. We are going to take care of your calls, inquiries and your customer base to the best of our decade-long experience. We will become an irreplaceable part of your team and will be the best addition to your small business team.

    What advantages will you see as a small business owner while working with SupportYourApp?

  • Always the same quality of service

    We track the quality of our small business call answering service as well as chat and email answering service very seriously. We meticulously train our support teams to be able to provide the best answering services for your customers. We select only the best candidates for each job, and we constantly follow up on the quality of service they provide for our clients’ customers. This means that we never miss a customer satisfaction KPI falling lower than 95% and maintain it on this level for months at end.

  • Save your small business answering service costs

    According to the recent research, it takes about $26.000 for a small business to survive its first year. And the expenses only take off from there. Of course, the more people join a business, the more expenses for salaries, sick leaves and bonuses it is going to need. And of course, sooner or later any small business will start looking into different ways to cut its expenses. An automated answering service for a small business is a good way to cut the expenses and still ensure that the customer base is getting all the needed information whenever they need them.

  • 24/7 responses

    Small business call answering service importance is hard to overestimate. Especially a 24/7 one. And we at SupportYourApp understand it all too well. We know how crucial it is to let your customers connect with you at any time a day any day of the week. That is why we provide our service around the clock — to make sure that everyone gets the help they need.

  • You have all your calls and messages answered

    With your calls and messages answered by your answering service team you will have no backlog of customer inquiries. This means that you will be able to focus on more pressing matters without having to worry about the coverage of your customers. SupportYourApp is going to take care of them for you.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

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How to start answering service for a small business?
The best way to find a perfect small business answering service is to research the market for the best, most suitable, flexible and cost-efficient solution that would fit specific business needs of your business.
Can I get live answering service for small businesses with free set up?
Of course! If you want to learn more about pricing and charging models of SupportYourApp, write to us at hi@supportyourapp.com right now, and we will find the best solution for you.
Is there an online phone answering service for small businesses?
Sure. Most of the phone answering services for small businesses are online. The best thing to do to start is to conduct a thorough market analysis and find the best online solution for you.
What is the monthly cost for the best phone answering service for a small business?
The price for the small business answering service varies depending on the size of the team, languages required for the support and the number of support consultants you need on your team. You can learn more about our pricing models here.
Can I get AI answering service for small business cheap?
AI solutions can be very cost-efficient as there is no downtime, and they do not require any salaries and do not have any idle time.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

Why Does Customer Success Matter?

Why Does Customer Success Matter?

By Veronica Filipkova

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E-Learning Support

E-Learning Support

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