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Providing outstanding customer support and creating unforgettable customer experience for global tech companies since 2010

SupportYourApp is a Support-as-a-Service (SaaS) company that provides secure customer support for start-ups and tech companies.

The company was founded in 2010. It started as a customer support department of a software company. Back then, 21-year-old Daria Leshchenko was promoted from a Customer Support Representative to Head of the Department. She revamped the support team and made it more effective.

In fact, it was so successful that the company started receiving customer support inquiries from other businesses.

In just three years, Daria became the CEO of what is known today as SupportYourApp. Originally founded in Kyiv, Ukraine, it became an international company and one of the TOP-3 customer support providers in the world.

SupportYourApp works with a wide range of tech industries, including SaaS, fintech, apps, platforms, software, hardware, crypto, and more. Our clients include companies like Mastercard, Calm, Glovo, and MacPaw.

SupportYourApp also develops in-house software solutions to fulfill all clients’ needs, including a refined CRM-system, live chat tool, cloud telephony, chatbot builders, and AI-powered productivity tools.

At SupportYourApp, we are especially proud of our:

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Professional team and corporate culture.

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Office equipment: our team works with the best hardware, software, and office furniture.

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Smooth and detailed onboarding process that fully integrates every consultant into our clients’ products.

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Highest quality language skills and indistinguishable accents.

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Office spaces that feature real pieces of modern art and are designed to highlight the art of objects.

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Main office that also serves as a gallery of murals created by modern Ukrainian artists.

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Timeline

2010
The proto-company Yellow Media Group was founded with just one client in portfolio and an ambitious goal to become the best customer support provider in the world
2011
Daria Leshchenko was officially appointed Head of the Department to kick off the plans of conquering the world
2012
We opened our first office (or a 200-sq ft corner in an open space, to be precise)
2013
Den Angel joined our team as an advisor and our ace in the hole in Silicon Valley
2014
A new life with a new name: after a major rebranding, we officially became SupportYourApp.
Voila! — we added French, Spanish, and German to our service languages. Daria was officially appointed CEO and started conquering the world
2015
Our launch at Product Hunt that put us on a map and changed everything
2016
Our team ran our first half-marathon and celebrated SupportYourApp's birthday for the first time ever
2017
We reached 100 people on the team. Our CEO Daria Leshchenko was featured in the Top 30 Under 30 list by KyivPost 🏆
2018
200 wonderful people joined our team. We also made our first step towards full-on security awareness and got ISO/IEC certification
2019
Our most inspiring project: the opening of our second office that features murals created by modern Ukrainian artists.
We also became fully PCI DSS L1 compliant
2020
We celebrate our 10th anniversary in a big way by opening a third office (in the middle of the pandemic!)
800 people on the team — can't stop, won't stop
2021
Our CEO received a Silver Stevie Award as a Woman of the Year in Customer Service and Sales and SupportYourApp received Gold for the Best Workplace Design
2022
SupportYourApp was listed in TOP 50 Inspiring Workplaces in EMEA and became a Globee Golden Winner, while our CEO received Gold and was named Customer Service and Success Woman of the Year by The Globee Business Awards
...
Conquering the customer support world is in progress...
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Daria Leshchenko

CEO and Partner at SupportYourApp

Taking charge of the company at the age of 21, Daria turned it into a multinational business and one of the TOP-3 customer support providers in the World.

Based on her experience with SupportYourApp, Daria co-founded Label Your Data — a company that provides data labeling for machine learning and Outstaff Your Team that helps with technical staff recruitment.

Daria is in Top 30 Under 30 list by KyivPost and #1 on the list of Top 50 Entrepreneurs in Ukraine by MC.Today.

She was recognized as the Woman of the Year in Customer Service by the Stevie Awards and Customer Service and Success Woman of the Year by The Globee Business Awards.

Daria has studied at MIM-Kyiv business school, the Aspen Institute in Kyiv and is a Harvard Kennedy School Executive Education alumna.

Daria actively participates in mentoring programs for women, including Google Hackathon and Startup Weekend Ladies. She also represents Ukraine in Canada-Ukraine Trade & Investment Support Project (CUTIS), participates in ITC SheTrades and is a #seedstars mentor.

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clients from
countries

Worldwide Recognition

European Customer Centricity Award for SupportYourApp

TOP-3 Customer Support Providers in the world

Gold for Great Employers – Stevie Winner 2021

Workplace Design

2021 Silver Stevie Award for Excelence

Stevie Awards 2021 silver badge

Silver for Great Employers – Stevie Winner 2021

New Employee Onboarding

Customer Centricity World Series – Highly Commended 2021

CCWS, Employee Experience Highly Commended Badge

Upcity Top Voice Service Provider SupportYourApp

UpCity Certified Provider

Upcity Local Excelence 2021 Winner SupportYourApp

LocalExcellence 2021 winner

European Customer Centricity Award for SupportYourApp

ECCA Highly Commended 2020 Badge

Globee employer site

Globee employer of the year

Globee sales marketing customer success and operations

Globee sales marketing customer success and operations

Top 50 inspiring workplaces

Top 50 inspiring workplaces

LocalExcellence 2022 winner

LocalExcellence 2022 winner

Stevie 2022 bronze winner

Stevie 2022 bronze winner

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talented people, hubs around the globe.

Security Commitment

PCI DSS Compliance

PCI DSS Level 1 Service Provider compliance is one of our four PCI merchant compliance levels that protect the security of credit card and cardholder data in e-commerce transactions. It is the highest and most stringent of the PCI DSS compliance levels.

ISO 27001:213 Security Certification

ISO/IEC 27001 is an international standard for information security. Companies around the world implement the standard to demonstrate to customers that they meet a strong level of security.

General Data Protection Regulation (GDPR)

The General Data Protection Regulation is a European privacy regulation. The GDPR aims to strengthen the security and protection of personal data in the EU and harmonize EU data protection law.

operational languages

Hello!
I am Viktoriia Cherednyk, Head of PR at SupportYourApp.
Email me at:
vika@supportyourapp.com

Contact Me Directly

Our clients include companies like:

Mastercard works with SupportYourApp MacPaw works with SupportYourApp Glovo works with SupportYourApp Calm works with SupportYourApp

"We are all supporters" —

SupportYourApp releases a manifesto
that redefines the meaning of support

DOWNLOAD UA DOWNLOAD EN

October 27, 2022

Gold for Great Employers – Stevie Winner 2021 Workplace Design
Silver for Great Employers – Stevie Winner 2021 New Employee Onboarding

2021 Stevie Awards Winner

The first Stevie Awards winner for Great Employers that originated in Ukraine.

Read more

August 25, 2021

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