SaaS Support

Keep your customers happy and loyal with 24/7 proactive support.

Support outsourcing
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Solutions

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Features

  • Providing quick, efficient, and personalized support across multiple channels
  • 24/7 alert monitoring and rapid response times
  • Providing proactive support that improves the customer experience and reduces churn
  • Tailored approaches for B2B and B2C
  • Assessing customer feedback with timely reports to identify and fix bugs, preventing escalation
  • Integrated support via Jira and other platforms

250+ companies worldwide have already chosen SupportYourApp

Find Out Why
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Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

Check integration roadmap and start scaling faster.

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  • Now
    You are here
    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Salesforce
  • Notion
  • Zendesk
  • Aircall
  • Slack
  • Hubspot
  • Intercom
  • Freshdesk
  • Jira
  • Asana

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QUIDGET

AI agent builder designed to help businesses manage the high volume of routine customer questions by automating up to 80% of basic support tasks.

EUPHORIC.AI

Multichannel help desk powered by AI that brings emails, messages, and calls in one inbox, making it easier to stay organized and respond faster.

QUIDGET
Euphoric.ai

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo

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Why outsource your SaaS support with SupportYourApp?

The contemporary SaaS market is gaining momentum: companies are no longer limited to simply selling a product and forgetting about its impact. Instead, many business owners are switching to SaaS due to the immense leverage and prolonged journey between them and buyers. However, as this demand grows, so does the need for SaaS support and greater client involvement. Businesses have to continuously remain in touch, address emerging questions, and be proactive in retaining customers.


Our SupportYourApp team views its customer service SaaS capabilities as the key driver of the success of multiple businesses working with us. Our consultants treat every client with the respect and attention they deserve; the same goes for every company seeking our assistance. Striving for a balance between autonomous problem-solving and accountability, we seek solutions that will ensure your business’s smooth performance. Our greatest strength is our ability to build a long-lasting collaboration rooted in data-driven insights, innovative approaches, and a dedicated team.

Here are the reasons for outsourcing your services with us.

Utilizing the latest tools and technology for SaaS customer support outsourcing

Instead of investing resources in maintaining the same equipment, opt for SaaS customer service that comes with new features and adheres to the highest quality. We offer the best tools that our agents are trained to use. Our newest ticket management systems and top-tier data processing software guarantee addressing the most challenging cases and keeping track of any volume of data. 

Focusing on core activities

As a business offering SaaS, you already know how demanding it can be to provide support to clients while ensuring the continuous, flawless functioning of your product. If you handle it all on your own, you spend additional management and organizational effort trying to create a great team and staying in touch while fulfilling your clients’ orders or solving their inquiries concerning product success. Our specialists can do this for you and take a burden off your shoulders — we focus on customer support SaaS, and you do what you do best: create and sell your product.

Constant training and improvement

Aside from building up your equipment, the question of labor resources is similarly crucial. Training and creating performance benchmarks to ensure your team is always up to date on your updates is costly and time-consuming. We handle this for you: our team receives rigorous training, careful evaluations, and attentive onboarding, ensuring that by the time they start working on your project, they know all the details necessary to keep you satisfied.

Scalability

If you’re planning to grow and reach out to more clients, this is your chance — we can quickly respond to an increase or decrease in data as needed. Regardless of seasonality or financial concerns, we can adjust our schedule to meet your expectations. We promise to deliver the best results and connect with as many customers as you need, anticipating your demands and remaining flexible.

Perks of outsourcing customer service SaaS with SupportYourApp

Round-the-clock support. If you need us to be in touch with your clients 24/7, we can do that and make sure that not a single ticket goes unnoticed. Some people prefer chatting in the morning, while the routine of others makes it impossible to reach out to you unless it’s late at night. Users can have issues concerning your product at any time of the day, and when it comes to SaaS customer support, the question of “when” can be minutes, not hours or days. We can adjust our schedule to always be present, regardless of when you reach out to us.

High Security Standards. Your clients’ data protection and strict principles of information processing are at the core of our business objectives. We have received certification as a PCI DSS Level 1 Service Provider, making us worthy of your trust even with the most sensitive subjects and topics.

Trial Period. With the first month of our service being free, we can prove our capabilities and skills to ensure you understand our processes. We want you to be confident in your choice, and we’re here to demonstrate all we can do for you. During this period, we also learn more about how your business functions and organize and build up our advanced functionalities to suit your unique case.

Variety of Language and Accents. Every SaaS support model today is different, but most operate in diverse regions and environments. Your clients will appreciate receiving calls in the language they know and with a familiar accent. At SupportYourApp, we hire and train specialists who speak over 60 languages. Contact us to inquire if we speak yours!

SaaS customer service: Best practices at SupportYourApp

Operating for almost 15 years, SupportYourApp has helped hundreds of enterprises find their clients and establish dialogues with them. Our experience as a booming and rapidly progressing company has given us lots of knowledge points that we have used to develop SaaS customer support best practices. 

Omnichannel support

Just as some people prefer calling to texting, others might find it overwhelming to contact your customer service team via phone. We recognize the value of diversifying support channels, and can set up chat, phone, email, social media, and other communication platforms to connect with your clients. This diversification, however, should also rely on a unified approach: make sure every ticket goes to a centralized system that stores and secures every client interaction.

Boosting retention and minimizing churn

Because SaaS relies on subscriptions, businesses are interested in extending their relationship for as long as possible. This means anticipating emerging barriers and quickly responding to new needs. We provide information and guides for support agents to ensure that clients can solve their problems with minimal effort. Outstanding, client-centric service at the beginning of your journey creates trusting connections and increases retention.

Utilize user feedback to grow

We believe that all businesses should be responsive to client criticism and feedback and develop their SaaS customer support model around that. We conduct regular surveys and updates to use the acquired feedback for business improvement. Of course, we share all the results with you to ensure we are on the same page when planning further steps.

Create effective FAQs 

Many clients prefer self-help options to address their questions — and opting for flexible FAQs that answer most of their inquiries can also decrease your volume of calls and tickets requiring immediate resolution. Our team can create a comprehensive knowledge base to enhance your brand's capabilities and address questions that don’t require your consultants’ presence.

Making the most out of our SaaS customer support

  • Use Data-Driven Insights

    Our team collects data that can potentially make your business more successful if leveraged correctly. Every interaction generates customer information that covers their preferences, demographics, or even causes for conflict. Analyzing support tickets, feedback, and response trends can help organize your operations (both in support and outside of it).

  • Prioritize Client Feedback

    Every brand is customer-centric. When SupportYourApp establishes its schedule and feedback collection, we can share it with you to offer a direct window into buyers’ needs. Your product roadmap can change based on the feedback you receive. As a team, we’ll always provide you with the facts and details we believe to be necessary, but don’t hesitate to reach out to us as well.

  • Use Our Capabilities to Be Proactive

    Our support team can be your early warning system — emerging patterns can signal a more severe concern approaching. Analyze the trends we send you and identify the gaps to address before anything escalates.

  • Consider Tier-Based Support.

    If your SaaS business serves different customer segments, you might want to customize support experiences for each. You might add other communication channels or change functionality to meet the needs of various buyer groups. For example, you can prioritize higher-level customers with dedicated agents or faster response times. Contact us to ensure we are on the same page — we can help you find a unique method to target every audience.

  • Don’t Forget to Audit Support Quality.

    We’re always here to ensure our services meet your expectations. However, we are open to collaborating with you on regular assessments and providing insider views of our performance and progress. Let’s align KPIs with your vision and enhance our resources while maintaining a high level of quality!

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
What is SaaS outsourcing?
SaaS outsourcing is when you hire a third-party company to handle your communications with clients. It allows the business to focus on the activities that matter most to them while delegating customer service operations to a vendor.
How do I outsource my SaaS customer service?
It requires calculating the possible workload (number of tickets, potential number of customers to be in contact with daily, expected growth). Choose a vendor or at least select from several of the most attractive options for you. Then, reach out to each to inquire about their services and pricing.
How is SaaS customer service different?
Unlike other types of customer service, consultants in the SaaS market focus on prioritizing client retention and building longer and more reliable relationships with the company. They understand that continued subscriptions depend on successful communication and how effectively misunderstandings or bugs related to the software are resolved.
How will you start working on my project?
We will create a SaaS customer support model suitable for your goals. First, we’ll begin by inquiring about and assessing your needs. After you provide your company’s information, we’ll give you a quote on pricing. If you’re satisfied with it, we’ll arrange our next meeting to start our journey together, present our vision, and discuss how we can meet your demands.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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