Flat Rate Answering Service

Delight your customer base with excellent flat rate answering service.

Support outsourcing
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  • Taking care of it all — from simple messages to complicated customer services inquiries (T1-T3)
  • Providing extensive expertise in different fields — from tech to e-commerce
  • Ensuring the fastest pickup time
  • Implementing up-to-date hard and software
  • Providing only highly-qualified, and sales-oriented teams
  • Providing the teams with pre-launch training
  • Developing and implementing knowledge base
  • Troubleshooting, debugging, testing
  • Conducting customer satisfaction surveys
  • Providing detailed QA reports regularly

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Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

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Your customers will be heard through any channel you choose...

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...and we can integrate with all major CRM systems or add a new integration just for you.

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The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system


Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web


Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web


Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

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SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,

Softorino Inc. logo
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny from GoCodes

Todd Penny Founder,

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SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,

Skylum, Inc. logo
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,

Boinx Software Ltd. logo
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,

Macroplant, Inc. logo
With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,

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What is a flat rate answering service?

Flat rate answering service is a service where a business pays for a certain amount of minutes spent on calls by the support consultants. The price is set and fixed for each month.

Flat rate live answering service ensures a business spends as many resources on a team as it needs and not a dollar more. Paying per call per minute can also help understand how much the customers really need to talk to the team and allows to decrease the cost of the call center team.

31% of businesses prefer hiring a flat rate answering service team as their customer support and service representative to decrease the overall costs. It can also ensure a high quality of the answering service provided to their customers. 

What does live flat rate answering service include?

Flat rate answering service might include a team covering several channels of customers communication: 

  • Email — a business pays per each answered email
  • Chat — a business pays per each chat conversation or per message. The pricing model depends on the chosen plan
  • Phone — a business pays per minute spent in a call by a contact center operator

Flat rate answering service can handle both in- and outbound conversations. Flat rate pricing for answering service companies allows every business to assess and adjust their outsourcing budget and hire a partner that will suit their needs to a ‘t’.

What businesses need to hire one of the flat rate answering service companies?

There are several industries with urgent messages and calls per day that need to be addressed right away.

Flat rate answering service for lawyers

Often lawyers’ offices rely on an in-office receptionist, whose tasks are to take calls and messages and pass them on to the appropriate specialists. This system has a flaw — a single person with a fixed working schedule can barely take and process the entire scope of messages. As a result, some customers’ issues might be neglected or even missed. This can lead to several issues in the future. 

A dedicated flat rate answering service can ensure 100% of customers’ calls are received and processed. 

Flat rate virtual receptionist for an office

Offices have lots of incoming and outgoing communication with everyone — customers, clients and partners. Missing out on their calls and emails practically equals losing them. Especially when it is an occurring mistake of an answering service team. Moreover, 75% of callers say they are not prepared to wait on hold and 59% of customers have abandoned the purchasing process because they were forced to wait for too long. 

Pay-as-you-go-billing for a virtual receptionist will receive and distribute the incoming communication, making sure no information slips through the cracks. 

Flat rate answering and scheduling service for doctor’s office

24/7/365 availability of the doctors’ offices is a must. A flat rate answering service team demonstrates the full potential of its usefulness when it comes to the doctors’ and physicians’ offices. 

Flat rate answering service for veterinarian 

Just like physicians, veterinarians’ offices should absolutely hire a flat rate answering service to handle emergencies or after-hours callers. This will provide every calling customer with whatever they need, be it an answer to their questions, a set appointment or a connection with their pet’s doctor.

Order processing for delivery services

Orders and logistics might be difficult to set up, especially when a business has a lot of ordering customers. Answering services flat rate monthly rate can be a good solution for companies dealing with a lot of orders. It can come especially handy during a hot season, when shipping and orders get to the highest point — around Christmas, for example. 

A flat rate answering service team can become one of the main assets for a business. Cost-efficient, it can take all after-hours or out-of-regular-workload calls and inquiries, which will ensure top-notch customer experience. 


BENEFITS: What to ask a provider before hiring a flat rate answering service?

  • “Have you worked in a similar industry before?”

    A flat rate answering service team should be able to answer any question they may get. This means they should know everything there is about the industry and the company they are working for. Having experience in providing the same kind of answering service will make the integration process easier and faster.

    SupportYourApp has worked with businesses from different industries — from tech to e-commerce. Our answering service team can answer any question and provide any customer with the information they need. We study the product inside-out and can never be caught off guard. We are always connected with our clients and make sure every change is relayed to the answering service team on the spot. This way our clients’ customers always get the best and most relevant information. 

  • “Do you provide services 24/7?”

    Especially crucial for doctors or companies operating internationally. 82% of customers expect an immediate response from a business, no matter what time zone they are in. The businesses neglecting around-the-clock answering service can lose up to 50% of their customer base due to the low quality of service.

    Our teams work around the clock. This way we can accommodate even the most demanding customers from any country. 

  • “Can you handle a large volume of calls?”

    Customers’ inquiries tend to come in waves. This is where a flat rate answering service pricing model comes in handy. From time to time a number of customers’ calls gets so big, a team might become overwhelmed and sloppy due to insufficient number of people handling the calls, chats and emails. 

    SupportYourApp HR and Onboarding departments work in a perfect sync to make sure all our clients have the right amount of people on their teams. We teach every consultant how to handle a lot of calls and chats, which makes the entire team a perfect mechanism. As a result, we easily handle a large volume of incoming customer communication. We can also extend the teams and provide expertise on running them when needed. 

  • “How secure are your services?”

    2020 saw an increase in the number of cyberattacks by 35%. As a result, secure answering service have become a bigger priority especially for businesses dealing with customers’: 

    • Full name and date of birth
    • Addresses
    • Credit card information
    • Any other information that can help identify a customer

    SupportYourApp has obtained PCI DSS Level 1 Service Provider and ISO certification. We have adjusted all our inner processes and systems to the highest security standards. Our entire team goes through security training and passes frequent tests to ensure we abide by every rule.

  • “Will I be able to switch to another paying package?”

    Flexibility in paying solutions ensure a customer feels secure and can easily change the package’s requirements based on the workload. The more flexible the paying solution is, the more reliable the service is, and the more comfortable the clients are to keep on conducting their business with a particular partner.

    SupportYourApp is totally flexible and adjustable. We can do anything our clients require to reach their business goals. If you want to find out more about SupportYourApp services and payment packages, message us at [email protected], and we will answer any questions you might have.

    Even with an abundance of technical solutions, businesses across many industries still use flat rate live answering service as a primary way to connect with their customers. Flat rate answering services teams answer customers’ questions, take their inquiries and escalate them to the appropriate teams.

    26% of small businesses hire an answering service partner to acquire a flat rate virtual receptionist. Filling this position will help a business receive calls from potential clients, customers, and partners without ‘breaking the bank’. A flat rate will ensure affordability for the service. 


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Ask Us A Question
What is a flat rate answering service?
A company hiring a flat rate answering service team pays for the amount of minutes the team will spend in calls with their customers. The amount of minutes may vary from 100 to 5000 and more.
How popular is the flat rate answering service?
Flat rate answering services are popular with businesses that do not have a constantly high inflow of customer communication.
Does my business need flat rate answering service?
If the amount of your company’s incoming communication varies, then you might need to consider a flat rate answering service team.
How many does a flat rate answering service team cost?
The price of a flat rate answering services team depends on the amount of minutes/messages/customer iterations a business requires. If you want to find out more about SupportYourApp pricing, message us at [email protected].
What are the main benefits of flat rate answering service?
Flexibility, adjustability, reliability and easy management (if outsourced) are the main perks of having a flat rate answering service team.

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