Outsourced Technical Support

No matter how user-friendly your product, technical questions are unavoidable and the best way to keep all of your customers satisfied at all times is by outsourcing technical support.

How Do We Handle Your Customers’ Technical Questions?

Installation Support
Although it may seem pretty easy for a seasoned developer – first–time users may easily become frustrated by the installation process. Our technical support team will walk even the most unexperienced PC user through the installation process.
Feedback from customers is one of the best ways to find those bugs that you might have missed during development. Our technical support team lets you know as soon as a new bug is discovered and will prepare a comprehensive report on the causes and attempts to resolve the issue.
Proper Use Questions
It is very important that your customers know how to properly use your product. Through extensive research of your product — our technical support team can answer any user–related questions that your customer may have.
Troubleshooting Support
Some issues can take longer than others, and it’s especially frustrating when your team has to turn its attention to simple, yet time–draining tasks. We can walk any customer through the process of restoring your software to its default, and functional state, so you can focus on more important matters.

Save your team the hassle of dealing with tedious tech questions — from installation to more advanced issues — let our outsourced technical support team deal with it.