Help Desk Migration & Integration Services

Whether you're migrating from Freshdesk, Zendesk, or Intercom to Gorgias, the risk is the same: a disorganized migration means lost ticket history, broken agent workflows, and a support team starting over.

SupportYourApp runs the migration for you. We transfer tickets, contacts, attachments, and tags, with full conversation history and metadata intact. For Zendesk migrations, we also carry over macros, custom fields, and automation rules. For Intercom, internal notes and conversation parts map cleanly into Gorgias ticket messages.

Once the data is in Gorgias, we configure your new environment: workflows, macros, and integrations, so your team is productive from day one.

Switching to Zendesk is a strategic move. But whether you're migrating from Freshdesk, Gorgias, or Intercom to Zendesk, the risk is consistent: incomplete transfers leave your agents without ticket history, broken contact records, and workflows that need rebuilding from scratch.

SupportYourApp runs the full Zendesk data migration for you. We transfer tickets, contacts, attachments, and tags, with full ticket history and metadata preserved. For Freshdesk migrations, we map custom fields and agent profiles into Zendesk before your team processes a single live ticket, then rebuild canned responses and automation rules as part of our post-migration configuration. For Intercom, we map conversation parts to Zendesk ticket comments with timestamps and authorship preserved, and keep internal notes internal. For Gorgias migrations, we transfer tickets, contacts, tags, and attachments cleanly, then rebuild your workflows directly in Zendesk during setup.

After migration, we also handle Zendesk setup and implementation, whether you're configuring from scratch or fine-tuning a post-migration environment. Triggers, SLA policies, and integrations are built and tested before your team goes live.

Switching to Freshdesk is straightforward. Getting your data there without losing anything is where most teams run into trouble.

Whether you're migrating from Zendesk, Gorgias, or Intercom to Freshdesk, we handle every stage of the transfer. Tickets, contacts, attachments, and tags move with full conversation history and metadata intact. For Zendesk migrations, we carry over tickets, contacts, companies, agents, and ticket attachments, with private and public notes preserved in the right places. For Intercom, we map conversation parts and internal notes into Freshdesk tickets, with custom fields reviewed and matched at field level before the full migration runs. For Gorgias, we transfer tickets, contacts, companies, agents, ticket attachments, and both private and public notes directly into your Freshdesk environment.

Automations, SLA policies, and workflow rules don't migrate between platforms. We rebuild those in Freshdesk as part of our post-migration setup so your team doesn't start from zero.

Need a Freshdesk setup instead of migration? We configure Freshdesk from scratch too.

Moving to Intercom means shifting from a ticket-centric model to a conversation-centric one. That gap is where data gets dropped if the migration isn't handled carefully.

Whether you're migrating from Zendesk, Gorgias, or Freshdesk to Intercom, we manage every stage of the transfer. Tickets, contacts, attachments, and tags move with conversation history and metadata preserved. For Zendesk migrations, we map tickets, users, organizations, and tags into Intercom, with agents set up in the destination environment before any data moves so assignments land correctly. For Freshdesk migrations, tickets, contacts, companies, and attachments transfer with public and private notes preserved. For Gorgias migrations, tickets, contacts, and attachments transfer with custom fields reviewed and mapped at field level before the full migration runs.

Automations, workflows, custom bots, and SLA rules are platform-specific and need to be rebuilt in Intercom. We handle that as part of our post-migration setup.

We also offer Intercom setup from scratch: workspace configuration, custom bots, and team inbox setup.