Start with One Agent Plus AI
Built for teams that need live support now. One trained agent and an AI solution working side by side, with room to scale whenever you’re ready.
Explore One Agent + AI
Trusted by 250+ companies across 30+ countries
Fast Setup Built to Scale
Go live in days with a small setup, then expand the team as your business does. No long ramp, no fixed contract.
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Costs You Control
Start with one agent and AI, not a full team. You pay for the coverage you use now and add more only when volume calls for it. That keeps support spend tied to real demand, so an early-stage budget isn’t carrying a team it doesn’t need yet.
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Scaling That Bends Both Ways
Add hours, skills, or headcount when tickets climb, and scale back when they drop. There’s no fixed long-term contract to lock you in. Your support adjusts with launches, seasons, and quiet periods instead of forcing you to guess your volume months ahead.
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Zero Management Overhead
Hiring, training, QA, and daily management are on us. You get a running support function, not another team to supervise. That gives back the hours your company would otherwise lose to recruiting and oversight, so your people stay focused on growth.
Proof One-Agent-Plus-AI Setup Works
See what this setup is capable of: faster resolutions, routine requests cleared without a human, and room to scale when volume grows.
51%
Faster resolutions
across the board
Mailcheck was expecting a major signup spike hit within days. We paired one human agent with SupportResponse, our AI agent, both trained on Mailcheck’s product and tone.
One Agent vs. One Agent Plus AI
See what changes when an AI agent works alongside a human agent. Same team size, wider coverage, faster answers, and a queue that doesn’t pile up.
Category
One Agent
One Agent + AI
Value of One Agent + AI for Your Business
Availability
Covers about 24% of the month’s hours
Runs 24/7, covers 100% of the month’s hours
No night or weekend gap in coverage
Volume spikes
A busy day pushes tickets into the next shift’s queue
SupportResponse handles the spike same-day
Spikes don’t turn into multi-day backlogs
Resolution speed
About 15 minutes per ticket, longer once a queue forms
About 5 minutes for AI-resolved requests, 15 minutes for human-resolved ones
Customers wait less, on average
Requests resolved without the agent
0 of 1,000
Up to 80% of routine tickets get resolved autonomously
The agent’s time goes to the complex requests that need them
Requests reaching the agent
All 1,000, at a realistic capacity of about 490
Only the complex and non-routine cases
The agent works inside capacity, not behind it
Backlog by month end
Roughly 510 tickets still unresolved or queued
Effectively none
No carryover pressure into next month
Language reach
Whatever languages that one agent speaks
45 languages, agent’s own included
Global customers get native-language replies
First response time
Immediate in shift, delayed outside it
Under 3 seconds, any time of day
Consistent first impression
Headcount to clear 1,000 tickets
About 2 agents, to close the capacity gap
1 agent, comfortably within capacity
Scale request volume without a second hire
Everything You Need to Start Answering Customers Fast
A full support setup, ready for you in 7 days. No need to hire in-house.
Omnichannel coverage across chat, email, voice, and socials
Requests of any complexity handled, L1 to L3
Agent and AI trained on your brand’s tone and voice
Refined support workflows, built and managed by us
Help desk and CRM integration or migration
From Signup to Live in 7 Days
A clear path from your goals to live support.
Day 1
Day 3
Training & Integration
We assign agents and conduct training. If applicable, we connect the AI solution and integrate systems
Day 7
Launch
You go live and watch your CSAT climb
The AI Side of Your Setup
Each of these tools slots into the one-agent-plus-AI setup. They take the repetitive load off your agent, extend coverage to nights and weekends, suggest and draft replies for the agent. Add one solution at first, and the other ones when needed.
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SupportVoice
Handles inbound and outbound calls 24/7, so missed calls and long hold times don’t pile onto your agent. It resolves routine cases on its own and routes sensitive or high-stakes ones to a person, adding phone coverage without a second hire.
Support Complexity
24/7 · L1 callsLanguages Covered
32 -
SupportResponse
Resolves routine tickets end to end, so your one agent isn’t buried in password resets and plan changes. It answers from your knowledge base 24/7 and passes anything complex to the human, keeping the setup fast without adding headcount.
Support Complexity
24/7 · L1 requestsLanguages Covered
45 -
SupportBrain
Sits inside your agent’s workflow, drafting replies, pulling answers from your knowledge base, and summarizing long threads in seconds. Your one agent moves faster on complex cases and every reply stays consistent, even as volume grows.
Support Complexity
L1–L3 requestsLanguages Covered
40+ -
SupportCRM
Unifies email, voice, and chat into a single workspace, so your agent has full context before replying and never switches tabs to piece a conversation together. Faster, better-informed replies from one person, across every channel.
Why SupportYourApp
Get a glimpse of why we're different. Here’s a sneak peek.
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Expertise
16 years of experience in customer support.
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24/7 Integration Support
We provide continuous services 24/7/365, including holidays.
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Customization
Our solutions are tailored to ensure maximum impact.
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Proven Results
Our clients experience 68% increase in resolved tickets.
Ultimate Security
Our clients' security is our priority. That is why we are complying with all essential security standards.
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Level 1 Provider
The highest level of security that ensures 100% data safety and allows gathering and processing financial and credit card information.
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CCPA Compliance
Key certification reflecting our dedication to privacy, ensuring top-tier data protection and transparency for our clients.
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GDPR
Full compliance with the EU General Data Protection Regulation act — a legal framework that sets scopes for the collecting and processing of personal data of the EU citizens by the companies operating inside the EU.
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ISO 27001:2022
Process certification that ensures clients’ data protection and management in accordance with global standards.
Get a Quote
Within 24 Hours
Share the support needs for your fintech business, and we'll get back with a custom plan and a cost estimate.
Reasons to Partner with Us for Fast Launch
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How quickly can we launch support?
In 7 days. We assign a trained agent, connect the AI solution to your tools and systems, and load your knowledge base. You go live with a working support function in days, not the months an in-house setup would take.
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What will the AI solution do?
Our AI solutions handle repetitive tickets 24/7, so your support stays available when the human agent is not. SupportResponse, our AI agent, resolves most common chat, email, and social media requests autonomously, in 45+ languages. And SupportVoice, our voice AI agent, handles routine calls in 30+ languages. Whenever a complex case arises, the ticket is handed off to a human agent.
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Can we add more agents later?
Yes. We'll start with one agent and AI, then add coverage, skills, headcount, or 24/7 hours as your volume grows or you expand geographically. We can scale you back when demand drops. You commit to what you need now, not a fixed long-term contract.
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Do you support our tech stack and languages?
We integrate the AI agent into your existing helpdesk, CRM, and messaging tools, with no migration required. Your assigned agent speaks your customers' language: we cover 60+ operational languages across our 8 international hubs.
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Is my customer data secure?
Yes. We're PCI DSS Level 1 certified, ISO/IEC 27001 certified, and GDPR, CCPA, and HIPAA compliant. Your customer data stays safe and is never used to train external models. We've handled secure support for 250+ companies since 2010.