Why outsource your web chat services to SupportYourApp?
If you feel like your live chat support services could be better. If you want to expand your team without any of the additional costs. If you want to see better results from live online chat sales, outsourcing is the right way to go.
SupportYourApp has a very extensive experience in providing live chat outsourcing services for businesses of any size and with any requirements. We can support any ticket flow, and we will do so efficiently and in a timely manner.
We support live chat communication with the users of dozens of businesses, which only helps us grow our expertise and become better. Moreover, as time goes by, live chat communication becomes even more popular, which means that live chat outsourcing solutions will only gain their popularity. After all, every respectful business conducting their business online must have a live chat communication possibility.
See the benefits of customer support live chat outsource. Get your quote from SupportYourApp right now.
Perks of website chat outsource
Of course, live chat outsourcing might not be the most obvious solution, when it comes to a huge flow of tickets and customer inquiries. But outsourcing your chat will let you see all the perks that come together with the process:
It is more convenient for your customers
Nowadays, customers are too busy to talk to the team on the phone. But, they still need assistance and good customer service. Emails, on the other hand, might take too long. Live chat is the perfect way for the customer to communicate with you as a vendor and a service provider — it is easy, free and doesn't take as much time. In other words, your customers will be satisfied with our best live chat outsourcing services.
It is going to get full attention
SupportYourApp’s dedicated team will give the chats their full attention which will ultimately result in resolution of any backlog and in your customers feeling heard and understood. In the long run, customer satisfaction level is going to rise and the customer base itself is going to grow. Making sure that your customers get full attention through outsource customer chat services is one of the best business solutions that you can make.
Cut your costs and resources required
Hiring live chat operators, a dedicated manager, installing expensive subscription-based software, all in hope to develop your brand and expand your customer base by making sure it gets a direct response from one of your live chat agents. Imagine the trouble and the resources needed to set up the process! But not with live chat outsourcing. We at SupportYourApp will not only answer chats, but will also hire, onboard and train the team (all with your agreement). We will control the performance of the team and will deliver you only the most needed information.
Live chat outsourcing and KPIs: SupportYourApp and how we maintain them
There are many companies that want to outsource their live chat operators. And of course, SupportYourApp welcomes them as they help us grow and find more valuable solutions for our future flow. And chat, being one of the most popular means of communication between the customers and our support team sets the most demanding KPI for every team that provides outsourced live chat answering services.
The KPI: one of the most popular KPI set for our live chat teams is first response time. We keep it for as low as 10-15 seconds, because the customers usually expect to be answered and their issue to be resolved right away in the shortest amount of time.
The demand: another popular demand from the customers is the possibility to talk to a real person and not a robotic-sounding machine.
The resolutions: of course, 10-15 seconds might not seem like an awful amount of time. But, when taking into account that most of our teams deal with a very big flow and that most of our consultants have to multitask to keep the processes up and running, the picture becomes a bit more colorful. Surely, having a lot of experience in live chat outsourcing, we have developed a Customer Response Matrix that allows our consultants to answer fast thanks to certain templates, all the while giving them the freedom to personalize the messages. This ensures that we reply in the shortest of time, all the while providing a personal touch for each customer.
The tool: surely SupportYourApp works with any embedded chat. Zendesk, Intercom, Freshdesk and so on. We also have our own in-house developed QCRM system. And we have to say, it is quite popular among our clients. It provides us with solutions and the tools needed to resolve the customers’ issues in the shortest time.