Back Office Support

Your office requires scaling, multi-languages, 24/7 coverage. We've got your back.

Support outsourcing
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Solutions

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Features

  • Creating and moderating content
  • Offering flexible service packages
  • Aligning strategies with your business vision
  • Allowing you to focus on core operations
  • Hand-picking a team for your project
  • Providing access to modern technology and infrastructure

100+ companies worldwide have already chosen SupportYourApp

Find Out Why
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

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    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
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Why should you consider back office outsourcing with SupportYourApp?

We are going to take care of everything, related to your back office. Most commonly the following services are used by insurance, financial, IT, E-commerce, medical and marketing companies as well as by those operating service industry and dealing with delivery services.

Data Entry and Processing

Our team can process large volumes of your data in a timely and efficient manner. Our data management experts can sort, index, and submit your data in a variety of formats, and within any system. SupportYourApp will take the tedious process of data input off of your hands, so your team can focus on more important tasks.

Most common tasks: inputting financial data, personal and account information of the end users, medical records information and purchase orders into your system. We can also take administrative duties, for example, answering phones, typing memos or delivering mail off of your hands.

Content Moderation

Our team will monitor all user–generated content that is associated with your company (photos, forums, social media, etc.) and thoroughly review it, to make sure your company’s good reputation is being upheld at all times.

Most common tasks: categorizing, moderating, and rating written content, videos and pictures according to the provided set of regulations. We can make sure that the content follows copyright laws as well as internal and external requirements, like making sure that posts are written with accordance to the terms and conditions of a website.

Data Management

SupportYourApp is going to take care of a time-consuming and at times difficult process of data management, taking care of anything data-related to make sure that you have all the information you need for your business to be successful.

Most common tasks: acquiring, validating, storing, protecting, and processing different types of data.

Data Mining

We will take care of your data mining needs. All you need to do is give us a direction, and we are going to pave the road for a smooth and well set-up process of data mining. You, in your turn, are free to take care of your other business needs.

Most common tasks: we provide both descriptive and predictive services such as classification, prediction, time-series analysis, association, clustering, summarization.

Billing and Invoicing services

Our team of professionals can take over billing and invoicing from you. Make sure that these crucial processes are covered with SupportYourApp back office outsourcing service. To get started, just contact us at hi@supportyourapp.com or get your quote right now!

Most common tasks: automating the processes of creating and sending out the invoices as well as collecting the payments for them.

Purchase Order Processing Services

Our team is going to see that you never have a roadblock when it comes to order processing. After all, they are the life of most businesses. Make sure that every order goes in and is being processed by outsourcing back office services.

Most common tasks: creating, dispatching and closing purchase orders, sending out binding contracts, and managing goods' delivery.

Data Conversion and Document Digitization

Digitalization of documents is a thing of the future. Be sure to be one of the early adopters by hiring a back office outsourcing company like SupportYourApp.

Most common tasks: converting data and documents into a digital form.

OCR Services

OCR or Optical Character Recognition are a vital part of today’s business world. Get your OCR outsourced services right now by getting your quote.

Most common tasks: reading data from texts and images, analyzing, converting and sorting them.

Our expertise: a case of setting up back office services for a food delivery company

Of course, with such an extensive experience in providing the clients with efficient back office outsourcing solutions, it is important to sometimes stop and reflect on what we have achieved and what we have seen and learned. And we are more than glad to share one of such experiences right now. After all, back office outsourcing is one of the most challenging and at the same time common needs.

The Client: a start-up food delivery company.

The Challenge: while setting up back office outsourcing solutions the most challenging task while working with the Client proved to be the process of tasks assignment. A dedicated team of our consultants was getting tasks, such as content moderation and data upload from three different sources: through Salesforce, via email and via Google Sheets table. Putting this together with the big inflow of the tasks and with the fact that the entire team was (and still is) working remotely, it is easy to understand why in the very beginning we faced a few challenges when setting up a process.

The Resolution: our Clients’ needs always come first. To make sure that our back office outsourcing services fit our Client 100 percent we:

  • With the help of Data Analyst and Automatization Manager created a Data Studio report that had all the logs and information required by the Client;
  • Implemented a time tracking solution that helped us see how each member of the team was spending their time and whether 100 percent of the working hours were spent efficiently;
  • Ensured a rotation within the team to prevent burnouts;
  • Made talking to underperforming members of the team a habit — those who were not willing to follow the Client’s and SupportYourApp‘s KPIs were not welcome on the team anymore.

The Result: even though the KPIs set by our client were already quite demanding, we managed to exceed the expectations. Both the average handle time for one task and the average daily number of tasks were exceeded by 50 percent: from 2 minutes to 1 and from 200 tasks to 400 respectfully. For sure, right now the team 100 percent consists of the pros who are happy to help the Client with any back office outsourcing services they can.

Want to have the same experience? Get your quote now!

Implement back office outsourcing services to ensure efficient operation:

  • Cut service costs

    Outsourcing back office services is going to free up a lot of your own budgeting. Building an in-house back office support team takes up a lot of resources and can cost quite a lot, especially if you count the expenses for soft- and hardware the team will need, team building activities and expansion of the team when the demand for their services rises. Outsourcing all of them is a much more affordable solution — a step that is going to allow your business to thrive.

  • Find new business solutions for future growth

    Freeing up your funding and schedule by back office outsourcing is going to allow you to dedicate more time and attention to the directions that your business can move into. You can start the process of development and expansion, knowing that your back office outsourcing services are in the professional hands of SupportYourApp team.

  • Get back office outsourcing expertise

    Nowadays finding the professionals with the exact expertise you require poses a real challenge. Back office outsourcing with SupportYourApp is going to eliminate this problem altogether for you because we, as a support provider, have a decade of experience of delivering the exact expertise you are looking for.

  • Pay more attention to your agenda

    Building a back office support team is going to take too much of your attention. As a result, you have all the possibility to lose sight of what is really important — your agenda and your strategic view of the future. Keep your focus on by outsourcing back office services to SupportYourApp.

  • Keep all your conversations secure

    SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your customers’ data. Instead, put those freed resources into managing and scaling your business.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
What is back office business process outsourcing?
Business process outsourcing (BPO) is a process of giving your back office responsibilities to a third-party vendor like SupportYourApp.
What are the types of back office outsourcing?
There are quite a lot of types of outsourcing office services. The most popular are: virtual assistant services, HR services, web development, design services, data management services, KYC and various financial services.
What is back office operation?
In essence, a back office ensures that the front office’s processes are going smoothly. A back office in most companies is where the work of the front office is supported.
Back office vs front office
Those working in the front office deal directly with the customers and clients. Those dealing with the back office work in administrative or management roles.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

Customer Service Language

Customer Service Language

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