Why should you consider back office outsourcing with SupportYourApp?
We are going to take care of everything, related to your back office. Most commonly the following services are used by insurance, financial, IT, E-commerce, medical and marketing companies as well as by those operating service industry and dealing with delivery services.
Data Entry and Processing
Our team can process large volumes of your data in a timely and efficient manner. Our data management experts can sort, index, and submit your data in a variety of formats, and within any system. SupportYourApp will take the tedious process of data input off of your hands, so your team can focus on more important tasks.
Most common tasks: inputting financial data, personal and account information of the end users, medical records information and purchase orders into your system. We can also take administrative duties, for example, answering phones, typing memos or delivering mail off of your hands.
Our team will monitor all user–generated content that is associated with your company (photos, forums, social media, etc.) and thoroughly review it, to make sure your company’s good reputation is being upheld at all times.
Most common tasks: categorizing, moderating, and rating written content, videos and pictures according to the provided set of regulations. We can make sure that the content follows copyright laws as well as internal and external requirements, like making sure that posts are written with accordance to the terms and conditions of a website.
SupportYourApp is going to take care of a time-consuming and at times difficult process of data management, taking care of anything data-related to make sure that you have all the information you need for your business to be successful.
Most common tasks: acquiring, validating, storing, protecting, and processing different types of data.
We will take care of your data mining needs. All you need to do is give us a direction, and we are going to pave the road for a smooth and well set-up process of data mining. You, in your turn, are free to take care of your other business needs.
Most common tasks: we provide both descriptive and predictive services such as classification, prediction, time-series analysis, association, clustering, summarization.
Billing and Invoicing services
Our team of professionals can take over billing and invoicing from you. Make sure that these crucial processes are covered with SupportYourApp back office outsourcing service. To get started, just contact us at [email protected] or get your quote right now!
Most common tasks: automating the processes of creating and sending out the invoices as well as collecting the payments for them.
Purchase Order Processing Services
Our team is going to see that you never have a roadblock when it comes to order processing. After all, they are the life of most businesses. Make sure that every order goes in and is being processed by outsourcing back office services.
Most common tasks: creating, dispatching and closing purchase orders, sending out binding contracts, and managing goods' delivery.
Data Conversion and Document Digitization
Digitalization of documents is a thing of the future. Be sure to be one of the early adopters by hiring a back office outsourcing company like SupportYourApp.
Most common tasks: converting data and documents into a digital form.
OCR or Optical Character Recognition are a vital part of today’s business world. Get your OCR outsourced services right now by getting your quote.
Most common tasks: reading data from texts and images, analyzing, converting and sorting them.
Our expertise: a case of setting up back office services for a food delivery company
Of course, with such an extensive experience in providing the clients with efficient back office outsourcing solutions, it is important to sometimes stop and reflect on what we have achieved and what we have seen and learned. And we are more than glad to share one of such experiences right now. After all, back office outsourcing is one of the most challenging and at the same time common needs.
The Client: a start-up food delivery company.
The Challenge: while setting up back office outsourcing solutions the most challenging task while working with the Client proved to be the process of tasks assignment. A dedicated team of our consultants was getting tasks, such as content moderation and data upload from three different sources: through Salesforce, via email and via Google Sheets table. Putting this together with the big inflow of the tasks and with the fact that the entire team was (and still is) working remotely, it is easy to understand why in the very beginning we faced a few challenges when setting up a process.
The Resolution: our Clients’ needs always come first. To make sure that our back office outsourcing services fit our Client 100 percent we:
- With the help of Data Analyst and Automatization Manager created a Data Studio report that had all the logs and information required by the Client;
- Implemented a time tracking solution that helped us see how each member of the team was spending their time and whether 100 percent of the working hours were spent efficiently;
- Ensured a rotation within the team to prevent burnouts;
- Made talking to underperforming members of the team a habit — those who were not willing to follow the Client’s and SupportYourApp‘s KPIs were not welcome on the team anymore.
The Result: even though the KPIs set by our client were already quite demanding, we managed to exceed the expectations. Both the average handle time for one task and the average daily number of tasks were exceeded by 50 percent: from 2 minutes to 1 and from 200 tasks to 400 respectfully. For sure, right now the team 100 percent consists of the pros who are happy to help the Client with any back office outsourcing services they can.
Want to have the same experience? Get your quote now!