Outsourcing Shopify Customer Service for Your Store

Why Choose Shopify as Your Platform

If you’re still hesitant about choosing Shopify as a go-to platform for your business, let’s explore the basics. One of the leading platforms on the Internet, Shopify has some of the most popular reviews from customers in multiple offline and online markets. Easy to use and accessible for many people hoping to get their business online, it’s a place that connects buyers and sellers at an increasing pace.

If you’re unsure regarding Shopify’s popularity, the data is strongly on its side. According to Ecommerce Platforms data, Shopify services have led the revenue of the platform to skyrocket to $3.231 billion in 2021, showcasing an 86% boost from the previous two years. And this trend is only progressing further, attracting more sellers. So if you’re planning to have your company grow and find more niches, Shopify is a place you should definitely keep in mind. 

Moreover, Shopify’s ease of use makes the brand flexible and accessible for both tech-savvy entrepreneurs and those with minimal technical knowledge. The platform has an intuitive dashboard that’s pretty easy for users to refer to for managing orders, products, and their clients’ data. When adding another feature, an extensive app ecosystem, it can be a comprehensive platform for you to grow as a seller. Currently, there are over 8,000 apps for users to customize their stores. These are tested and reviewed, so you’ll be working with reliable tools. 

Unsurprisingly, this straightforward functionality isn’t reserved for store customization only; other, more challenging processes, such as figuring out your taxes, are also much easier. The U.S.-based sellers can easily work with their tax compliance with the issuance of the Shopify 1099 K form. Due to this report on payment transactions, users can quickly and painlessly use the summary of their gross sales for reports to the IRS. 

Regardless of the size of your business, you can benefit from using Shopify, considering its scalability. Adapting to the needs of various company sizes and demands, it offers various plans and functions with an ability to adjust and improve on the go. So, whether you’re a high-volume merchant or only starting, Shopify can cater to your unique expectations. 

Benefits of Outsourcing Shopify Customer Support Chat and Call Services

If you already use Shopify and your sales are increasing, congrats. With the pressure of more orders and the need to maintain flexible and effective communication, you might think about outsourcing shopify.com support. 

Shopify call center outsourcing: Reasons to account for

1. Better customer experience. Many companies underestimate the role their ability to successfully communicate with their customers has on purchasing decisions. Recent data indicates that up to 70% of customers choose a certain brand because of the quality of customer service. By improving the pace and quality of your responses, you noticeably increase the likelihood of orders being finalized. 

2. Cost savings. While it might sound counterintuitive, a better customer experience already saves you some indirect marketing and customer retaining costs. Aside from that, if you ever plan to train an in-house support team, it’ll be much more expensive than outsourcing one. 

3. Focus on core activities. If you manage your store with a small team, adding communication on top of that can get pretty overwhelming. By outsourcing your customer support Shopify, you can focus on things that you love: creating and selling products. 

4. Competitive advantage. If you operate in a highly competitive niche, having small perks, such as outsourcing your customer support and having some other minor advantages, can be what will distinguish you from your rivals. Your satisfied customers will be your returning buyers, and it can be the final determining factor to put you on top. 

5. 24/7 support. Buyers value their time almost as highly as their money. Companies with extensive support teams made it increasingly challenging for smaller brands to keep in line. In some situations, such as Christmas or Halloween when some items and products require fast delivery, sellers have to be fast. By partnering with an outsourcing company that operates 24/7, businesses can ensure that their customers receive timely assistance, no matter when they reach out. 

Outsourcing Your Shopify Customer Support to SupportYourApp: Key Reasons

As a seller, only you can envision what your buyers will expect from you. If you’re unsure what they need, consider your recent best and worst experiences in interactions with your customers. What stands out the most? This analysis will help you focus on the exact service to contact your target audience. Once you’ve got this in mind, proceed to the section below to understand if your business needs fit our capabilities. 

Choosing SupportYourApp for your customer service Shopify

While there are lots of companies out there to offer you Shopify contact support, SupportYourApp delivers something most brands don’t. Interested to see what? Let’s explore the list below. 

Expertise in e-commerce. With years of experience, SupportYourApp specializes in online retail and can proactively work with your customers to deliver the best results even before any concerns arise. This prior knowledge ensures that your needs and expectations will be handled by people with the skillset suitable for you. 

Omnichannel support. Regardless of what type of support you need, we can cover it all, from Shopify live chat support to calls and emails. You can just pick the ones that suit your goals the most. 

60+ spoken languages. If you work globally or can’t find a team that speaks your local language, we’ve got you covered. Some Shopify customers might feel unnoticed if the consultants misunderstand them or have very little knowledge of local accents or common phrases. Contact us on our website: we want your customers to feel heard and seen. 

Fast response time. Always opting for better client approval, our outsourced teams strive to respond to customer’s inquiries fast. When several companies compete for buyers’ attention, your response rate can be the decisive factor for them. Quick response not only offers immediate gratification for customers but also builds trust and loyalty. 

Customizable solutions. Our team evaluates your shop’s characteristics, style, and what sort of appeal you want to have. Instead of working with a general approach for every brand, our team always consults you and inquires about your workflow vision.

Data-based decisions and growth. SupportYourApp views data as one of the primary tools for brand efficiency, and understanding your customers is the key to a long-lasting business. We will work with your customer databases to build a better knowledge of your brand. Once we’ve got the full picture, we’ll expand on this knowledge and return to you with more data and new insights. All the knowledge that you have collected over the time of your operation is implemented to reach the best customer satisfaction level possible.

Flexible pricing. We don’t believe in a one-size-fits-all kind of thinking, so all of your needs will be met personally. SupportYourApp has a broad range of pricing plans, and you can check them out or contact us to learn more. 

Advanced technology. Since SupportYourApp firmly believes in progress and regular technological and staff growth, you get a chance to leverage cutting–edge tools to improve customer support efficiency. Your Shopify contributor account will innovate with us, and your buyers will surely notice that. We use machine learning and AI to optimize our consultant’s work and build a resilient customer support system. Just to illustrate, QUIDGET, an AI-based program, allows us to sort out the customers’ inquiries and set the response priority based on emotional language and context. 

Growth-oriented team. Appreciating the input of every person, SupportYourApp is also a company with strong values and a knowledge of how to make the best team for every case. We tap into your business potential and believe that our input can make it even better. Targeting your strong areas and believing in the power of customer service from the standpoint of the brand’s expansion, we try to anticipate solutions before a need even arises. 

Safety first. Our Support-as-a-Service company is PCI/DSS & ISO/IEC 27001:2013 certified. We protect your data and constantly monitor the security of our operations and protocols. Don’t worry about your personal information; leave it for us and focus on things that matter to you. 

Maximizing the Potential of Outsourcing Your Shopify Customer Support 

Even though you won’t need to handle your Shopify online support once you outsource it, there’s much you can do to maximize your efficiency with the tools below. These ideas can make our collaboration more productive. 

Making the most of your Shopify customer service: Team perspective

Define clear objectives. At SupportYourApp, we emphasize the priorities that our clients ask for, but it requires collaboration and transparent communication. We will help to establish open and transparent channels for interaction for you to receive regular and timely updates. We do not overwhelm you with unnecessary meetings but offer them when we have insights that you might find valuable. 

Having defined and clear feedback mechanisms will foster open and transparent information sharing. Our team is responsive to your expectations, and we are always ready to explain how our processes work and what vision we have for our consultants. 

Performance metrics to track progress. Close collaboration in establishing specific expectations regarding results can be crucial in achieving better buyer satisfaction. Our team relies on KPIs when measuring the results of our outsourced support team. We will develop specific indicators of our success together with you and identify specific areas we can rely on or the ones with a need for improvement. Aside from KPIs, you might want to incorporate regular audits and keep in touch with your outsourced team. 

Combine professionalism with technological progress. Don’t forget to involve technologies and innovative tools, or require your outsourced team to utilize them. Implementing advanced technologies and pairing them with experienced consultants can boost the response rate and order processing. As a result, it will streamline your workflow and target the most critical areas without overwhelming your team. It will make your entire system of communication more independent and enhance your clients’ happiness.

Shopify customers perspective

You can significantly improve your customers’ needs and improve your relationships with them as a whole by making small adjustments. 

Emphasize consistency. Make sure your Shopify customer can contact your store either 24/7 or at the specific assigned hours, but make it a rule. Nothing irritates customers more than being unable to connect with the store and ask the seller about the updates. Of course, round-the-clock support would be something that your target audience will admire, but even office hours work fine as long as you don’t allow for any disruptions. 

Offer different channels for communication. Multi-channel support, with its flexibility and customer-orientedness, will improve the sense of comfort for your buyers and help them find something that works for them. For example, many users today dislike calling, while others prefer communicating via email. This adjustable communication approach can be the key to meeting your customers’ expectations. 

Personalized experience. Your store already generates and collects data to be used in boosting your customer journey and contributing to brand perception. Knowing the personal customers’ data will allow you to suggest unique products or discounts. Even without this proposition, our outsourced team can provide you with tailored interactions; it will create a sense of a buyer-centered store and make the buyers feel seen. SupportYourApp team often works with your customer base after studying and managing data for better communication outcomes. 

Quick and effective resolutions. Even (or perhaps especially) when your store faces a few roadblocks, your customers will appreciate a careful and respectful reaction to them. Emphasize a positive conflict resolution and address the challenge. Try to resolve customer issues in the first interaction. This reduces frustration and enhances the customer experience. If your customers are unhappy with their order, don’t ignore it — ask your outsourced team to seek the maximum client benefit. It can contribute to higher rates and even returning clients. 

Feedback and improvement. Always collect information from your customers to align how you see it with your buyers’ standpoint. Regularly acquire data, especially during situations that matter and can be insightful for you. If you decide to introduce a new improvement option, inform your customers.

Such details can cut the ice: they both keep you in control of your customer service processes and cultivate a better environment. 

Wrapping It All Up

Shopify’s scalability and integration capabilities make it an ideal choice for businesses of all sizes, from startups to established enterprises. Nonetheless, you might need to grow faster than you anticipated. Investing in fast-paced Shopify store growth can call for a bigger customer service team. By delegating this task to reliable specialists, you can target your core activities and ensure that you do not sacrifice your quality for the sake of quantity. Working with reliable outsourced customer service help can be the final step toward building your competitive and unique store.