Why outsource your Shopify customer support chat and emails to SupportYourApp?
So, you have finally done it — you have started your own Shopify e-commerce store! Congratulations to you. Of course, for the first several weeks it is all new and exciting. But soon, the amount of buyers becomes overwhelming. As a result of a huge amount of in-flowing requests and questions, your customer service at Shopify goes lower than you have previously established and you just can’t keep the customers happy.
There is a solution to this issue — outsource your Shopify contact support with SupportYourApp.
Our team of professionals is going to provide your Shopify store with the attention it needs to grow and scale up. We will make sure that your operation is running smoothly 7 days per week, 24 hours a day.
Perks of outsourcing your Shopify customer service with SupportYourApp and why we pay so much attention to it?
No backlog forms at your Shopify call center
One of the main results of a growing customer base is the backlog that forms with time. The more customers you have, the more problematic it is going to be to answer all the questions in a timely and correct manner. But not with SupportYourApp. We prioritize the tickets and have vast teams of professionals. With them, the backlog is simply going to be impossible and the customer service is going to be top-notch.
We know how to deal with all kinds of requests
No matter whether it is a Shopify live chat support, emailing with a Shopify customer or simply providing your buyers with customer service, we are going to deliver on your expectations. Just like we have with all sorts of difficult and unusual requests and questions that might be rolling in more, the more your account grows.
Ensure the development and growth of your online store
Surely, Shopify customer service is not the only thing that we can take off of your hands. Launching ad campaigns, looking for expansion opportunities as well as providing you with all the necessary metrics for you to understand how your business grows — these, among others, are the tasks that we are going to perform, for you to be able to focus on other aspects of your flourishing business.
Look for the areas for improvement, based on your Shopify customer feedback
Listening to the feedback of your customers is probably the best way to improve your online performance. But, it might be impossible to do with a huge amount of requests and without a special Shopify contact support team that is going to be dedicated to you as a seller and to your business.
Do you really need to outsource your Shopify support chat and call center?
Outsourcing customer support is never an easy task. After all, being a businessman, you know how much dedication it takes to run a business. And, of course, you might doubt that someone is going to show the same level of commitment when it comes to supporting your Amazon of Shopify stores and providing good customer service to those who need it. But, more and more often online sellers come to the conclusion that outsource support is just the thing they need to sort through countless customer service queries and help their buyers.
Here is where SupportYourApp comes in. We have a decade of expertise of dealing not only with the different types of customers and their queries but also with the clients operating within different businesses.
SupportYourApp are also very glad to help online sellers to see their stores grow and scale and build up competition in the market. We do this by supporting Shopify online chat as well as providing the online sellers with all the necessary tools and information to feel confident about their Shopify online support.
SupportYourApp customer support: Shopify is for those who want to be successful
To ensure that your online store is successful, we take the following steps.
We use your knowledge base and historical data
All the knowledge that you have collected over the time of your operation is implemented to reach the best customer satisfaction level possible.
Support through all channels (mail, call, chat, etc)
We talk to your customers through all the possible channels of communication, all of which can be seamlessly integrated into our in-house tailored QCRM system.
Use machine learning and AI to optimize our consultants’ work
One of our tools QUIDGET is an AI-based program that helps us sort through the customers’ inquiries and see which tickets need to be resolved first and which can wait, based on the language and emotional context of the inquiry.
We provide answers quickly and accurately
All of our support consultants are trained to answer questions, no matter their difficulty, in a fast and precise manner. Customer service is our calling.