Shopify Customer Service Outsourcing

Focus on sales while we handle routine requests of your customers

Support outsourcing
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Solutions

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Features

  • Keeping track of your product stock
  • Studying your products and offers
  • Researching the market for you to stay trendy
  • Managing accounts even with the biggest flow
  • Providing your customers with timely replies
  • Tracking first contact resolution rate and first reply time
  • Conducting customer satisfaction surveys

140+ companies worldwide have already chosen SupportYourApp

Find Out Why
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Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

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    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
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Why outsource your Shopify customer support chat and emails to SupportYourApp?

So, you have finally done it — you have started your own Shopify e-commerce store! Congratulations to you. Of course, for the first several weeks it is all new and exciting. But soon, the amount of buyers becomes overwhelming. As a result of a huge amount of in-flowing requests and questions, your customer service at Shopify goes lower than you have previously established and you just can’t keep the customers happy.

There is a solution to this issue — outsource your Shopify contact support with SupportYourApp.

Our team of professionals is going to provide your Shopify store with the attention it needs to grow and scale up. We will make sure that your operation is running smoothly 7 days per week, 24 hours a day.

Perks of outsourcing your Shopify customer service with SupportYourApp and why we pay so much attention to it?

  • No backlog forms at your Shopify call center

    One of the main results of a growing customer base is the backlog that forms with time. The more customers you have, the more problematic it is going to be to answer all the questions in a timely and correct manner. But not with SupportYourApp. We prioritize the tickets and have vast teams of professionals. With them, the backlog is simply going to be impossible and the customer service is going to be top-notch.

  • We know how to deal with all kinds of requests

    No matter whether it is a Shopify live chat support, emailing with a Shopify customer or simply providing your buyers with customer service, we are going to deliver on your expectations. Just like we have with all sorts of difficult and unusual requests and questions that might be rolling in more, the more your account grows.

  • Ensure the development and growth of your online store

    Surely, Shopify customer service is not the only thing that we can take off of your hands. Launching ad campaigns, looking for expansion opportunities as well as providing you with all the necessary metrics for you to understand how your business grows — these, among others, are the tasks that we are going to perform, for you to be able to focus on other aspects of your flourishing business.

  • Look for the areas for improvement, based on your Shopify customer feedback

    Listening to the feedback of your customers is probably the best way to improve your online performance. But, it might be impossible to do with a huge amount of requests and without a special Shopify contact support team that is going to be dedicated to you as a seller and to your business.

Do you really need to outsource your Shopify support chat and call center?

Outsourcing customer support is never an easy task. After all, being a businessman, you know how much dedication it takes to run a business. And, of course, you might doubt that someone is going to show the same level of commitment when it comes to supporting your Amazon of Shopify stores and providing good customer service to those who need it. But, more and more often online sellers come to the conclusion that outsource support is just the thing they need to sort through countless customer service queries and help their buyers.

Here is where SupportYourApp comes in. We have a decade of expertise of dealing not only with the different types of customers and their queries but also with the clients operating within different businesses.

SupportYourApp are also very glad to help online sellers to see their stores grow and scale and build up competition in the market. We do this by supporting Shopify online chat as well as providing the online sellers with all the necessary tools and information to feel confident about their Shopify online support.

SupportYourApp customer support: Shopify is for those who want to be successful

To ensure that your online store is successful, we take the following steps.

  • We use your knowledge base and historical data

    All the knowledge that you have collected over the time of your operation is implemented to reach the best customer satisfaction level possible.

  • Support through all channels (mail, call, chat, etc)

    We talk to your customers through all the possible channels of communication, all of which can be seamlessly integrated into our in-house tailored QCRM system.

  • Use machine learning and AI to optimize our consultants’ work

    One of our tools QUIDGET is an AI-based program that helps us sort through the customers’ inquiries and see which tickets need to be resolved first and which can wait, based on the language and emotional context of the inquiry.

  • We provide answers quickly and accurately

    All of our support consultants are trained to answer questions, no matter their difficulty, in a fast and precise manner. Customer service is our calling.

Stand out with an excellent Shopify customer support

  • Ensure the highest possible UX 24/7/365

    Growing a Shopify store requires more attention to customers and it requires it at all times. Neglecting to provide a superb, around-the-clock Shopify customer service can result in customers leaving to seek the products elsewhere. But SupportYourApp is going to provide an excellent Shopify customer service to make sure that you have a growing and loyal customer base.

  • Maintain your brand's voice

    Our live support consultants promptly answer every message and comment while keeping your brand’s tone of voice. Your personality becomes scalable as we use your scripts (if you don’t have one yet – we’ll help and write the scripts that’ll help your account — personal or business — achieve results), keeping personal touch in every conversation.

  • Speak your customer's language

    Looking for bilingual or multilingual answering service? We are ready to support your account in 31 languages. No more language barriers between you and your clients. Message us at hi@supportyourapp.com to see — outsourcing your Instagram marketing is the right choice for you!

  • Cut the worrying, not the volume of your e-commerce selling

    Hire the team of professionals to ensure that the needs of your Shopify customers are fully covered. Outsourcing to SupportYourApp is going to allow you to pay more attention to other sides of your business, rather than to improving your customers’ experience. We are going to do that for you!

  • Keep all your conversations secure

    SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your customer’s data. Instead, put those freed resources into managing and scaling your business.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
How do I know that I need to outsource my Shopify customer service?
In order to understand that outsourcing your shopify.com support is the right option for you, there are several metrics that you need to look out for. Among others, those who run Shopify stores and want to see it grow and scale have to analyze the time needed to run the store and converse with the buyers, the need to develop the store and expand the set of wares, the difficulties faced while setting up and running the store.
What services can I outsource for my Shopify store?
Tracking in- or out-of-stock products, communication with the customers, launching ad campaigns, searching for collaboration possibilities, processing of orders, tracking customer satisfaction levels — these are just some services that you can have outsourced while running a Shopify store.
How long does it take, from filing a request to getting the services?
When it comes to setting up all the processes, we are as flexible as you want us to be — years of expertise gave us an opportunity to learn to do everything in the most efficient and fast way possible. This means that we are not going to waste a minute of your time for your step into an outsourced Shopify customer service to be as smooth as possible.
How much will I be involved in marketing and management of my Shopify Business page after outsourcing?
For sure your time is valuable. And we know that like no one else. That is why we are building our processes the way we do, for you to be as involved in running your Shopify store as you want. One of the main advantages of SupportYourApp is that we are going to build our schedule around your timetable. This way you and your customers are going to receive an excellent service at a time most suitable.
What should I take into account when outsourcing Instagram Shopify customer support?
Your shop will start to grow and gain new buyers, so prepare for the need to purchase more merchandise, so that your selling flow is not interrupted and that you have a good supply of everything you need to run your business and your Shopify store.
What results can I expect from outsourcing?
Your customers will see improvement in your Shopify support which is going to lead to growth in your buyer base. There is not going to be a pile up of questions and inquiries from the buyers and your schedule is going to open up for development of the strategies and forming new partnerships.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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