Bilingual Answering Service

Delight your customers with the best bilingual answering services with SupportYourApp team

Support outsourcing
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Features

  • Taking care of it all — from simple messages to complicated customer services inquiries (T1-T3)
  • Providing extensive expertise in different fields — from tech to e-commerce
  • Ensuring the highest level of language proficiency
  • Ensuring the fastest pickup time
  • Implementing up-to-date hard- and software
  • Providing only highly-qualified, and sales-oriented teams
  • Providing the teams with pre-launch training
  • Developing and implementing knowledge base
  • Troubleshooting, debugging, testing
  • Conducting customer satisfaction surveys
  • Providing bilingual answering service with transcription

140+ companies worldwide have already chosen SupportYourApp

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Customer Support Outsourcing for SignEasy
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Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
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Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

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How much it costs? How it Works

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  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

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"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
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Do businesses need the best bilingual answering services?

Before setting up a bilingual answering services team, it is natural to wonder whether a business needs a team of this proficiency and maintenance. The answer is yes in most cases. 

To develop and grow its customer base, a business must be able to reach and communicate with customers from anywhere. Bilingual live answering services can transform not only change the approach to the customers, but take a business international. 

What are the main reasons to hire a bilingual answering service team for your business?

Reach out to more customers

94% of businesses say customer engagement is a priority for them. They all need a bilingual customer service team to demonstrate their customer centricity to their customers. 

Businesses requiring bilingual answering services often opt for hiring the cheapest answering service. But bilingual teams with good results can never be cheap. They help a business grow and develop fast by giving it the ability to provide better services to more people.

Provide customers with better and more detailed information 

Bilingual answering services require a good knowledge of the languages and a deep understanding of a product or a service the team is supporting. Best answering live service for lawyer attorney bilingual requires understanding of the law systems, bilingual answering service call center for rentals requires the knowledge of the real-estate market as well as the renting conditions. 

Making sure the customers enjoy not only the best bilingual answering services, but the most relevant information must be a number one priority for any business operating internationally. 

Be able to deliver on all customers expectations

More than 86% of businesses admit they have customers who are non-native English speakers. They are more comfortable communicating with the support team in their native language. When customers call an answering service team, it is an ordeal in itself. 

75% of customers are more likely to make a purchase from a brand if the business can speak their language, be it directly through the web-site’s interface or an answering services team. 74% of customers are ready to make a repeat purchase from such brands. Meeting the expectations of the customers with the help of a bilingual answering services team will make sure they come back to make a repeat purchase again. 

Increase your ability to turn the customers loyal

Language is communication. Communication is understanding. Understanding is loyalty and retention. 5% increase in customer retention can increase profits by 125%. Simply by providing customers with bilingual answering services, a business can increase its retention rate and, as a result, customer loyalty.

What services can a bilingual answering services team provide?

Live answering services bilingual (chat and email)

Bilingual answering service for chat and email might not seem like a big deal, especially when working primarily with English-speaking teams. In reality, customers from all over the world want to communicate with support teams in languages other than English. 

Having a bilingual team will provide the customers with an opportunity to communicate in their native tongue and get the answers they not only need, but understand. This will elevate their satisfaction level and help provide the customers with the best information in a timely manner.

The team of SupportYourApp has numerous SLAs to ensure all chats and emails are answered precisely when the customers expect to be answered. 

Bilingual answering services call center

66% of customers contact call centers and have very high expectations for their services. In- and outbound teams continuously communicate the customers from all over the world, making sure everyone gets the answers they need. Bilingual call center could be of great benefit — talking in customers’ native tongue can relax them and make a perfect first impression which makes loyalty closer. 

Bilingual phone answering services

60% of customers prefer calling a business instead of connecting with them using any other means of communication. To provide bilingual answering services is to show the customers the level of the team’s professionalism and care. We guarantee, with bilingual answering services, your customers will be 100% satisfied with communication right off the bat. 

Bilingual virtual receptionist

Receptionists are a face and voice of any business. By hiring a bilingual virtual receptionist, for your customer service you can ensure that a professional can speak two languages and make the best first impression of your services on the incoming customer. Remember — you can’t make a good first impression twice. Making it the best is just easier with bilingual answering services and virtual receptionists.

How does SupportYourApp ensure bilingual answering services quality?

A lot of companies in need of outsourced bilingual teams are in doubt whether they should outsource their answering service team. There is a number of concerns: 

  • The accent of the support representatives;
  • The level of their language;
  • Their ability to dive deep into the product or a service;
  • Their ability to provide timely and relevant information to the customers.

We at SupportYourApp have dealt with these concerns by developing a three-step onboarding program helping us select only those 100% suited for the job. 

  • Through our 10 years of experience, we developed an elaborate hiring process. Through it, we look at the soft and hard skills of any candidate. We meticulously check the level of their language and their willingness to work as a team member. This ensures that if the candidate joins our team, we have no problem communicating and building bonds with the newcomer, and they will provide bilingual answering service of the highest quality to any customer. 
  • The second stage is the onboarding. 100% of those joining SupportYourApp go through the same process of onboarding. During it, they learn our values, our structure and everyone involved in the process of providing answering and other services to our customers. No matter, management or support consultants — we all are speaking the same language and are equally customer-centric in our processes and approaches. 
  • The toughest part of the process is product onboarding. A full process of product onboarding can take anywhere from 1 to 3 weeks — it all depends on the complexity of the product or a service we provide bilingual answering services for. Our Service Delivery Managers or Team Leads supervise the process and make sure the new consultant not only connects with the customers but also with the team. We have to make sure the team is at its peak efficiency, and we can safely provide our standard 95% customer satisfaction KPI we have been maintaining for 10 years now. 

In the end, our bilingual answering services team is just 1 among many other teams and many other services we provide to tech companies all over the world.

Benefits of using bilingual answering services with SupportYourApp

  • Cost- and people-efficiency

    Bilingual answering services teams are more cost- and people-efficient than those only speaking one language. For example, hiring English- and Spanish-speaking support consultants to satisfy the needs of Spanish-speaking customers is in no way efficient.

    A bilingual answering services team is perfect for businesses that cannot afford hiring separate people to talk in different languages. It will help save resources, salaries and sick-leaves payments and will optimize the process for the management team.

  • Focus on your business growth

    41% of businesses find it difficult to provide bi- or multilingual customer support. Outsourcing a bilingual answering services team will erase all these difficulties at once. Plus, it will free a lot of resources for business growth — salaries, sick leaves payments, time and effort spent on setting the team up. All of them can be redirected towards business growth and development. That is exactly what businesses should focus on right now.

  • Provide consistent communication

    56% of customers display frustration when they get inconsistent quality of answering services. It is especially true that the level of language knowledge varies from one live answering service agent to another. With consistent training and an even approach, a bilingual answering services team can establish a very high mark of customer support and lead towards performance improvement for the entire team.

  • Demonstrate customer-centric approach

    Customer-centric companies are 60% more profitable than those without focusing on their customers. The ability of a business to hire, onboard and train bilingual agents and then hold a certain level of callers’ satisfaction, shows a business’ dedication towards providing the best services from their customers through the years.

  • Expand your business reach

    A bilingual approach is a great way to reach out to an audience you never thought about reaching out to. A support agent who knows an additional language can be a bridge between any business and a new market, just waiting to be tapped into. As a result, bilingual answering services become a great way to expand a business reach and establish new business goals. 

    For example, bilingual attorney answering service, law office bilingual answering service or bilingual live answering service insurance can not only provide their customers with additional sense of security but also extend their customer base. This is a great example of expanded business reach and customer-centricity meeting for the benefit of both — customers and business.

FAQ

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Ask Us A Question
What are bilingual answering services?
Bilingual answering services are the services provided to the customers in need of answers or information by a support consultant who can speak 2 languages.
How much does a bilingual answering services cost?
The cost of a bilingual answering services team depends on the size of the team and hours of operation. You can find out more about SupportYourApp pricing by contacting us at hi@supportyourapp.com.
Does my business need bilingual answering services?
If your business works with international customers, it surely needs bilingual answering services.
How do I set up a bilingual answering services team?
To set up an efficient bilingual answering services team a business needs to set up an elaborate hiring, onboarding and testing process to make sure that everyone on the team performed at their best 100% of the time.
What channels does a bilingual answering services team can work with?
A bilingual answering services team can work with phone, chat, email, messenger and even SMS messages — whatever the customers require.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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Bad Customer Service and How to Prevent It

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