Outsourced Receptionist Service

Outsource receptionist service to facilitate your business operations

Support outsourcing
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Contact us at hi@supportyourapp.com

Features

  • Implementing up-to-date hard- and software
  • Conducting customer satisfaction surveys
  • Supporting customers during business hours and after hours
  • Tracking regular KPI statistics
  • Taking care of it all — from simple messages to complicated customer services inquiries (T1-T3)
  • Providing extensive expertise in different fields — from tech to e-commerce
  • Ensuring the fastest answering time
  • Answering all inquiries according to the scripts and professional background

140+ companies worldwide have already chosen SupportYourApp

Find Out Why
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Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

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 1st month of integration is free! 

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    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
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Why outsource your receptionist to SupportYourApp?

Overall there are 2 reasons why businesses decide to forego an in-house staff and hire an outsourced receptionist:

  1. Cutting the costs

    Small businesses or businesses with a small flow can’t always justify having a dedicated professional as it adds a lot of costs to the overall spending. Outsourced receptionist service, on the other hand, allows the business to redirect some funds that would usually be spent on a receptionist into other directions, making sure that it has the possibility to grow and be competitive. Here are just a few examples of the costs that a business can cut when hiring an outsourced receptionist:

    • The cost of hard- and software — there is quite a lot of soft- and hardware that a business needs in order to provide a good working place for a receptionist. Outsourcing allows one to save the resources needed to equip a place for a receptionist into perfecting their services and products — the outsourced vendor will take care about it and will surely have everything needed to make sure that outsourced receptionist services answer to the highest possible standards of the industry. 
    • Full working day payment — it is possible that a small business or a business with a small flow might not need a receptionist for a full working day. But hiring a receptionist in-house will obligate a business to pay for 8-10 working hours or make sure that the payment is enough to stimulate a person to remain in their position. We at SupportYourApp have a special support model for business with small needs — shared teams. One consultant divides their working hours between several projects, which means that we can dedicate as little time to one project as one hour per day. This means that we can cover the needs of the businesses even with the smallest flow, enabling them to cut costs. 
    • The cost of paid vacations — of course, we all need vacations from time to time. And receptionists are no exception, no matter how vital they are to the life of your operation. But when hiring an in-house receptionist a business owner will need to pay for vacations and sick leaves as is predetermined by law. Outsourced receptionist, on the other hand, will free the businesses from the need to pay for the receptionist’s time off and will always have someone to cover the incoming calls and messages. 
  2. Eliminating the need for teaching

    Receptionist is playing a vital part in the life of a business. They are taking the incoming calls and making sure that they reach the right recipient, enabling the correct flow of the information and communication between the team and the customers. Surely, there is a trial period and the time for training, but we have to understand that being a receptionist takes some time getting used to. At the same time, a virtual receptionist might not fully cover the needs of the business in this regard. As a result, an outsourced receptionist solution becomes the only option for businesses that do not want to waste their time for training and want to start getting the services right off the bat.

    Cutting the costs and providing the best outsourced receptionist services — this is what you as a vendor can get from SupportYourApp in the shortest of time after getting your quote.

Do you really need to hire outsourced receptionist services?

Initially, there are several signs that might tell you that the time to hire an outsourced receptionist services has come. The most common of them are:

  1. Big flow and the lack of time to answer all the calls

    There is usually a maximum number of two receptionists present in the company. And let's face it — sometimes they are not enough. Sometimes it seems that even three of them would not cover a huge flow of calls and questions. That is exactly the place to start thinking about outsourced receptionist services. Remember — all the calls must be answered on time and with just the right information. That is where SupportYourApp has got you covered.

  2. Too much unavoidable absence time

    67% of callers admit that they hang up the phone, if it is not answered right away. Imagine how many callers and potential customers and clients that is! With SupportYourApp outsourced receptionist service you will never miss a call ever again. We will make sure that there is always at least one member of the team to answer a call even in the busiest of hours.

  3. The need to cover niche reception

    Outsourced receptionist bookkeeping or for a medical office. Virtual receptionist for a lawyer or outsourced solution for a car dealership — these are all niches, and they have their own specificities and requirements. That is why you have to make sure that your outsourced receptionist answers to all of them and can provide you with the best services possible.

  4. The need to be flexible

    Every business comes to the time when the need to become flexible overpowers everything else. That is when the time for outsourcing comes. Flexibility (the ability to expand your team on demand, have any working hours your business needs and have as many consultants on the team as needed) is one of the main perks of outsourced receptionist service vendors, and they can surely provide it to you along with their expertise and good pricing.

Of course, when and if the business needs an outsourced receptionist is an individual decision, but we at SupportYourApp are ready to take over your receptionist wherever you need.

SupportYourApp expertise: Outsourced receptionist vs. in-house receptionist — what is the difference?

Of course, those considering outsourced receptionist might ask how is it really different from an in-house solution? How can one really benefit from outsourcing receptionist services and why is outsourcing considered the better option in the matter?

And we are here to answer these questions for you!

  1. Popularity of conducting business by phone is succeeded by higher costs

    Even in our world of technology, conducting business over the phone (read any software that allows you to make calls) is still tremendously popular. 80% of customers prefer to do business over the phone AND, as a result, 80% of all business is conducted over the phone. This means that neglecting to have someone to answer the calls is pivotal for business’ success. That being said, it is still quite hard and expensive.

    It is said that an in-office, full-time receptionist costs about $14.45 an hour. And this does not include all non-salary benefits that can cost an additional 42.5% of their salary. It is clear that an outsourced receptionist will allow you to cut costs all the while maintaining efficient operation and make sure that 100% of your calls get answers.

  2. The importance of getting all calls answered right away

    If you have an in-house receptionist, there is a chance that they are not going to be able to answer all calls. They can go away from their working place to make some tea, they can call in sick, or they can simply be busy with another task. In their turn, 72 to 80% of the callers will hang up without even leaving a voicemail if they do not get an answer from a receptionist right away. Imagine how many callers and customers that is.

    With SupportYourApp outsourced receptionist team all your calls will get their answers regardless of the overall number of calls and the level of engagement of the entire team.

  3. Outsourced services are always of greater quality

    The team of SupportYourApp is very proud of the quality of training and the service that we are providing for our customers. We pay great attention to it because we know that almost 79% of customers end their business with a vendor because of a poor phone service. We also know that 60% of customers expect the services to get better each year. That is why we never stop our development and always look for new ways to train all our teams, which ultimately results in 95% customer satisfaction KPI.

    All in all, outsourced receptionist will be more cost-efficient, better trained and will ensure that the entire flow of customers gets their answer. And isn’t that the ultimate benefit of a solution?

Stand out with excellent outsourced receptionist services

  • Get outsourced receptionist services around the clock

    Outsourcing opens up a lot of possibilities in front of a business. The help from the real professionals, telephone answering services from teams with extended experience, or performing the core tasks for a successful run of a business. But one of the best parts or outsourced receptionist is that it allows businesses to have as much phone coverage as they need without the limitation of business hours within their timezone. Indulge your customers with 24/7/365 answering services by selecting an outsourced receptionist from SupportYourApp.

  • Increase your office business hours

    And again to the question of time. How developed and open do you want your company to be? How high do you want your CX to be and what are you prepared to do to make sure that you respond to all the standards posed in the industry? If you are ready to answer to the highest quality standards, then you must have thought about extending your office business hours. And what is the best way to do that than an outsourced receptionist? Make sure that even late at night there is someone to answer the calls from your customers or potential partners.

  • Personalize your answering services as much as possible

    Different customers and different callers have different needs and can ask different questions. That is why while it is common for an outsourced receptionist to have scripts, every answer and every iteration with a customer must be personalized for all the individual needs in order not to sound like the call center operators. Outsourced receptionist service is the best solution when it comes to personalizing your services.

  • Ensure that no calls will be missed or disregarded

    As SupportYourApp team works 24/7/365 and sets high KPI for the answering service, we guarantee that our outsourced receptionist team will not miss a single call from your customers, ensuring a smooth and efficient communication process.

  • Keep all your conversations secure

    SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your customer’s data. Instead, put those freed resources into managing and scaling your business.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
Can I outsource receptionist services 24/7?
Of course. Around-the-clock outsourced receptionist is one of the most popular requests for this kind of service.
What are the benefits of virtual receptionist outsource?
Outsourced receptionist can cut your business costs, ensure multi-language support, provide the best solutions, help you scale and take all the incoming calls from potential and existing clients and customers.
Can I outsource medical receptionist?
Outsourced medical receptionist is one of the most sought after professionals when it comes to outsourced receptionists. Putting together a list of requirements and a working schedule is the first step when looking to hire a team of experts in the field.
What is the typical cost for hiring outsourced receptionist?
Outsourced receptionist pricing varies depending on the size of the team, time coverage and the variety of services and communication channels you need. If you want to find out more about SupportYourApp pricing, get your quote right now!

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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