Inbound Call Center Service

Ensure superb customer communication with 24/7 inbound call center services from SupportYourApp.

Support outsourcing
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Features

  • Taking care of it all — from simple messages to complicated customer services inquiries (T1-T3)
  • Providing extensive call center expertise in different fields — from tech to e-commerce
  • Ensuring the fastest pickup time
  • Implementing up-to-date hard- and software
  • Providing only highly-qualified, and sales-oriented teams
  • Providing the teams with pre-launch training
  • Developing and implementing knowledge base
  • Troubleshooting, debugging, testing
  • Conducting customer satisfaction surveys
  • Providing detailed QA reports regularly

140+ companies worldwide have already chosen SupportYourApp

Find Out Why
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Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

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  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

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Inbound call center services — what are they?

Inbound call centers are responsible for taking incoming calls from customers, answering their easiest questions, and logging customer complaints into a call center CRM system. Setting up and managing an inbound team could take a lot of pressure off of support teams’ members, who can focus on the resolution process. This will raise customer satisfaction and ensure an overall higher service level. 

What businesses need inbound call center service?

There are several fields, where businesses cannot operate without hiring an inbound call center. 

Medical offices and veterinarians

Medical offices and veterinarians must operate 24/7. They have to take calls, set appointments, and provide medical advice around the clock. A dedicated and knowledgeable inbound call center services team can do that without looping the doctors into the conversation with patients.  

Insurance offices

Around 92% of people in the United States have health insurance. They can call an inbound insurance call center to set appointments, inquire about the status of their payments, or leave information about an insurance case. 

Without a properly trained and stacked inbound call center team, insurance offices can get overwhelmed with customers’ inquiries. Hiring a team and making sure customers can reach it around the clock is a sure way not only to reach high customer satisfaction, but also to escape unpleasant situations. 

Real estate offices

Real estate is an ever-growing industry. There is no limit to the number of people that want to buy or sell property. Realtors get inbound calls almost non-stop. This can interrupt their workflow and prevent them from grasping the entire scope of information.

Having an inbound call center services team will provide realtors with the possibility to get all important information on time. 

Sales teams

Sales teams often get overwhelmed with the amount of inbound communication. Sales representatives have to follow emails, chats and calls. They cannot afford to miss any questions from potential clients and customers, and they have to remember all information on the product or service. 

Having an inbound call center service team will provide sales representatives with necessary support. They will not get distracted with spam calls and only take their time to communicate with real customers and clients.

There are many teams an inbound call center can help. Its ability to take incoming pressure off of customer-facing teams can reflect in customer satisfaction and the overall quality of service. 

Inbound call centers and automation — what does the future hold?

We at SupportYourApp are all for automation. Our team knows that machines can be of great help when it comes to routine tasks. But there are certain areas that machines will never be able to replicate. 

Empathy

59% of customers say businesses have lost touch with the human side of their customer experience. As a result, customer service quality degrades. 

46% of customers remember a bad call center experience for 2 or more years, whereas only 21% of customers remember good experiences for the same amount of time. 51% of customers will never come back after just one customer experience.

How does empathy get lost during a customer's journey? Some businesses prefer automating inbound calls’ answering rather than hiring a call center team to take care of inbound customer communication.

Even with AI as developed as it is now, it is doubtful the technology will be able to replicate the same level of empathy towards customers as real inbound call center service teams. Empathy is and will be one of the most important sides of customer support. 

Active listening

Support professionals say active listening is one of the most important parts of customer service. This technique helps form a firm understanding between a customer and a support representative, which can result in a more efficient and fast resolution process. 

66% of American consumers say honoring their time is one of the best things modern call centers can do. While machines can speed the process of resolution up, sometimes their answers can be wrong. This prompts a customer to turn to a support team one more time and relay their problem once again. Experience spoiled.

An inbound call center service team can be a great solution to this problem. Automated responses can redirect customers to a specific support professional, and an inbound call center team can deal with more complicated issues or dissatisfied customers. 

Personal approach

91% of consumers say they are more likely to buy from a brand offering a personalized experience. While that is a good approach to a buying process, businesses have to make sure to include personalization into every step of a customer journey. 

An inbound call center can call a customer by name, refer to previous issues resolved by the support team and have a purchasing history at hand, to show the customer the level of care that goes into working with them. 

80% of businesses see a surge in revenue after implementing personalization. Machines can hardly replicate the same level of personalization that a professional inbound call services team can provide.

SupportYourApp has been providing PCI DSS and ISO certified customer services to hundreds of tech companies from more than 20 countries. We are happy to professionally take over your customer communication and support.

Benefits of inbound call center service

  • There are a lot of ways to increase the quality of customer communication. Inbound call center services are one of them. They have several benefits.

  • Elevated customer satisfaction

    58% of customers say service quality influences their choice of brand. The dissatisfaction can stem from several factors: 

    • Long first response time.
    • Low resolution rate.
    • Rude call center representatives.
    • Frequent issues with the product or a service.

    Hiring an inbound call center service team will allow for quicker responses, correct logging of customers’ issues and higher resolution rate.

  • More efficient workflow

    When working with customers, support teams can get overwhelmed. Especially if there are not enough people. An inbound call center service team can give a company an opportunity to divide responsibilities. This will allow each team to provide services at a higher and better level. 

    • An inbound call center can take calls and direct them to the appropriate specialists. 
    • A support team can get an even flow of customers’ inquiries and resolve them in a timely manner. 
    • A QA specialist can evaluate the work of each team separately and have a clear vision of their separate performance.
    • Management gets a better understanding of every support and inbound call center’s representative’s performance. 

    This approach can give any call center a better understanding of the way each team operates and the service their customers get.

  • Qualified call center team

    Knowing how to speak to any type of customer, be it an angry, frustrated or simply dissatisfied customer, is not an easy task. It is good to have a team that could calmly deal with all initial emotions and  take every note and request, relaying them to the right professional. 

    59% percent of customers say they have higher expectations of customer support than they did a year ago. The importance of a qualified inbound call center service team is hard to underestimate. 

    Inbound call center service teams can be divided into 2 groups: 

    • A dedicated team — a team that is only assigned to a certain business. 
    • A shared team — a team that will also provide inbound call center services to one or several other businesses. 

    Choosing one of these teams will lead to different pricing models and costs. Business tasks must be assessed before the choice is made.

  • Expert answers to different questions

    Upon contacting a support team, 56% of customers have to explain their issue multiple times to different representatives of a support team. 21% of customers say not having to repeat themselves plays a pivotal role in forming their satisfaction. 33% of consumers say their satisfaction rises if their issue is resolved in a single call center iteration, which means they do not want to be transferred or contacted by another support consultant. 

    Experienced and informed inbound call center service providers have to be ready to answer customers’ questions on the spot. Inbound call services should not stop at simply answering the calls. Any support consultant should be able to answer questions and satisfy customers to the best of their abilities.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
What are the most common inbound call centers’ tasks?
Answering inbound calls, providing customers with the easiest and most common answers, providing customer support after hours, and distributing inbound calls to appropriate specialists.
Are inbound call services common?
Any business that has a lot of customer communication has some form of inbound call center service in its structure.
Will my business benefit from inbound call center service?
If your business has a lot of inbound customer communication, it can definitely benefit from a call center.
How much does an inbound call center service team cost?
The price of an inbound call center service team depends on the number of people on the team, hours of coverage and languages spoken. If you want to find out more about SupportYourApp pricing, message us at hi@supportyourapp.com.
How efficient can an inbound call center service team be?
Taking over your entire inbound customer communication, a call center can provide much-needed support for all other teams.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

Why Does Customer Success Matter?

Why Does Customer Success Matter?

By Veronica Filipkova

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E-Learning Support

E-Learning Support

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