Back Office Services

Outsource your back office support services to the most experienced vendor. SupportYourApp got your back… office services.

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Features

  • Creating and moderating content
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  • Allowing you to focus on core operations
  • Hand-picking a team for your project
  • Providing access to modern technology and infrastructure

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Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

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How much it costs? How it Works

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From any Channel...

Your customers will be heard through any channel you choose...

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...and we can integrate with all major CRM systems or add a new integration just for you.

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Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

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"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

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What are back office services?

Back office services is a set of services aimed at management as well as support professionals who remain hidden from the customers. Quality back office services include settlements, clearances, data entry and maintenance, invoice processing, accounting and bookkeeping and IT services. Setting up these back office processes ensures that a business run will be at its best.

What industries need to hire a virtual back office service company?

Surely there are many industries that benefit from back office support services. Outsourcing is one of the greatest ways to optimize your resources and your team. We at SupportYourApp understand the needs of every industry in the market. We work with more than 120 clients from around the world which means that we have a deep understanding of the needs of different industries. That is how we know that we are a great choice for any business. But when it comes to back office support, the following are the Industries that businesses operating within should look into outsourcing the most.

Finance

Global back office services outsourcing market in the financial services sector grew by around 7% in 2020. And it seems that it will just keep growing and growing. This might be the best thing to happen to financial services in the last decade. Why? Outsourcing allows financial institutions to provide the highest security standards for their customers without the need to invest into different certifications, rules and training for their teams.

Outsourced back office support services will also allow the financial segment to focus on improving the economic situation around the globe rather than focusing on setting up their inner needs and processes.

What services does the financial segment need: accounting, database maintenance, transaction and loan processing, payment processing and adjusting.

Insurance

Insurance companies often deal with very sensitive information and need to be prepared for any kind of emergency possible. That is why outsourcing here is not as common in the segment as within the other segments. For them, it takes some time to take a decision to outsource. There is a choice of vendor, pricing, different offers and so much more. Insurance is not an industry that can afford a wrong choice of vendor. Their back office support services provider has to be certified scalable and precise. There is no room for mistake.

With SupportYourApp you can be sure that your insurance business will be covered to the fullest extent of your back office services needs.

What service do insurance providers need: document scanning, database maintenance, billing, customer record management.

Healthcare

When it comes to healthcare medical practices, a wrong choice of back office support vendor can be fatal. They deal with sensitive information that cannot withstand breeches and leaks. That is why they rarely outsource their back office services. But in reality outsourcing to SupportYourApp can be a great thing as it will allow healthcare businesses to focus on providing the best medical services to those who need them without having to maintain their back office services team. 

Family offices, veterinarians, chiropractors, psychologists and other medical specialists will be outsourcing more and more in the upcoming years with pressure on their practices growing immensely since the COVID-19 pandemic broke out. With that, the back office services outsourcing market is only going to grow from here.

What services do medical offices need: patients’ account management, billing, document maintenance, any task that requires fast scaling and fast reaction.

Property management + real estate

Commercial real estate and property managers, home builders and those who otherwise connected to the property management and real estate segment. These are the clients of back office services outsourcing companies from the industry. Why? Because they have a lot of tasks that they need to deal with quickly as their customers require the best and quickest services. They cannot afford losing their time on any back office tasks. For then outsourcing is the only way to provide the best results in the shortest time.

What services do real estate companies need: document processing, document scanning, database maintenance, property lists updates.

Of course, there are many more Industries that require back office support services. And we are glad to provide them with anything they need for their customers to get the best result in the shortest time without feeling the business’ lack of a perfect back office services provider. That is the key to their success.

Types of back office services SupportYourApp provides

We know a lot about BPO, BPM and RPO. We know how to perfect them, how to adjust them to every business’ needs, and we know how to personalize them  in accordance with every customer’s requirements. But we can do so much more. Here are just a few examples of back office services that we can provide for your business specifically.

Data entry

Data entry is a clerical work that requires patience and expertise. It also requires appropriate hard- and software to not only enter the data into the base but also maintain it afterwards. Having been a provider of back office services for various businesses for a decade now, we at SupportYourApp know everything about data entry and what's most important we know how to satisfy our clients with the quality of services we provide.

We train our data entry teams to the fullest extent for them to be the best at their job. We are prepared for a task of any difficulty because we understand that data entry plays a pivotal role not only in back office services but in a smooth run of any business as a whole. 

Data mining

Data mining is not an easy process. It requires extensive expertise in the field and it cannot be done by a professional who has not been trained or doesn't have sufficient experience. Data mining is crucial for any business that seeks to perfect back office services. That is why modern businesses opt for outsourcing their data mining and optimizing their data mining processes. It is because they care about the quality of data it's status, it's maintenance and it's processing. 

Seeing how difficult the process is and how hard it can be to hire an experienced team within the field, enterprises choose outsourced solutions for this back office service over an in-house team. It not only helps them optimize their resources, but also provides them with much-needed expertise in the field further improving their business performance.

Document scanning and imaging

Document scanning and imaging is just another back office support service that will help businesses not only optimize their processes but also go green  —  a matter of paramount importance in the modern world as 66% of customers say they want to see modern businesses go green and sustainable.

Scanned documents are also more efficient when it comes to data safety. They can be stored within a protected piece of software that will make it harder for the information in the documents to be leaked which is a great feature for both financial institutions and medical offices.

Invoice processing

How much time is wasted on invoice processing by a modern business? It is estimated that an average business spends 5 days on processing a single invoice. Even 12 in some cases! That's a lot of time and a lot of manpower wasted on a back office service that can be easily outsourced and optimized by an experienced vendor. Of course, such service requires certain security standards to be  set up and maintained. And believe us when we say that this is not an easy process. In this case, outsourcing might be the best business solution because it helps save a lot of working hours for the professionals on your in-house team.

Benefits of back office support services

  • When it comes to back office support services, their benefits become quite clear — they provide for a smooth run of any business, and they make sure that no user experiences a bump during their customer journey. Of course, these are not all the benefits of a correctly-working back office support team.

  • Focus on your business goals

    Correctly operating a back office service team lets you focus on your inner business processes as you have no need to maintain your database, worry about the status of the focus and mine additional data. Instated, you can focus on providing and ensuring a smooth customer experience and journey. Your back office support service team is going to do the rest. After all, that is a goal of a truly professional team.

  • Lower your business costs

    Inefficient back office service solutions cost the companies worldwide up to $480 billion. These are the resources that companies are wasting instead of redirecting them to better causes like expanding the team with professionals, moving to a better workspace or upgrading their hard- and software. 

    A correctly-operating back office support team is a perfect investment for a great run of your business processes that will help you save money and the trust of your customers in the long run.

  • Ensure 24/7 back office process coverage

    Around-the-clock service is a must, especially when it comes to international businesses and enterprises. That is why you cannot afford to not have 24/7 back office services. Businesses that neglect this risk losing their customer base due to irregular service. We understand this, and we are ready to cover you around the clock with the best back office support services in the market.

  • Ensure scalability of your team

    So often back office service companies find it hard to scale their team fast. And it might cause troubles for any business. That is why it's so important to choose a back office service provider that will be able to scale the team fast and without any delays. And that is just what SupportYourApp is going to do for you. 

    We know how important growth and development is, and we know how to provide our clients with them. Make sure that your back office services team is scalable and has room for development.

FAQ

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Ask Us A Question
What are back office services?
Back office services are administrative services provided by a team that does not directly face a customer and does not directly influence customer experience but that is still of paramount importance for the success of any business.
What is back office support?
Back office support is a support provided by the back of the service team in order for a business to run smoothly.
How much do back office services cost?
The cost of a back office services team will depend on the size of the team needed by a business and the number of languages and services required. You can learn more about SupportYourApp pricing model here.
What are typical back office functions?
Typical set of back office functions includes data entry, database maintenance, document scanning and imaging, data mining and invoice processing.
What is the role of back office assistant?
Back office assistants do daily administrative tasks needed for a run of a business like sorting the correspondence, making appointments, maintaining a calendar and processing orders and delivery to the office and so on.
Where to find contract back office services?
The best way to find contract back office services is to look for a provider whose services are going to suit your needs the most or are the most flexible.

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