Outsourced IT Support

SupportYourApp is going to provide your business with the services it needs at the exact time when it needs them. Hiring SupportYourApp as your IT outsourced support service provider will make sure that you are getting the best team and are working with real professionals in the field. Outsourced solution from SupportYourApp will provide you with flexibility and professionalism that you will need to develop and scale. It will also lighten your budget as you will have to need to hire, onboard and train an in-house team of support consultants.

Our team will be delighted to provide you with the expertise that we have gained over the years, should you need it, and we will make sure that our team is always at the peak of their productivity, providing the best outsourced IT support for your business.

Optimize your resources, time and workload. Outsource your IT support team to SupportYourApp to get instant results: higher customer satisfaction KPI, ticket resolution rate and lower average resolution time.

Perks of outsourced IT support with SupportYourApp

When it comes to customer service outsourcing on social media, there are several perks that we need to look at separately.

We will let you focus on your business agenda more

59% of the companies use IT outsourcing. Among them, 57% are saying that it has allowed them to focus on their business agenda more. And that is quite understandable as those businesses that choose IT outsourced solution have the possibility to focus on their existing in-house teams, their resources, developing their knowledge base and so on. Dropping the need to look out for an in-house IT outsourcing team frees quite a lot of resources — financial, human and time.

We will provide you with increased expertise

SupportYourApp specializes in providing outsourced support for tech companies around the world. Over a decade of operation we have gained vast experience in delivering the best outsourced IT support solutions to tech businesses with different ticket flow, different customer base size and different priorities and goals. And looking at their needs we adjust their team to fit them perfectly in:

• Tech-savviness;
• Size;
• Working hours;
• Knowledge level of required language.

Making sure we have the perfect combination of these factors makes us the best fit for the business with any IT outsourcing needs.

We will make sure the team is compliant with all security requirements

Working in IT regularly requires the vendors to be compliant with various security standards in order to protect sensitive or confidential information. That is why we at SupportYourApp have obtained PCI DSS Level 1 Service Provider Certification in order to show the clients who deal with the most sensitive information — we are ready to answer all the possible requirements and sign any necessary NDAs in order to protect your customers’ data.

We will allow you to improve your business performance

With resources freed, expertise gained and necessary teams outsourced with the most secure SupportYourApp IT outsourced support provider, it is only natural that you will have a lot of time to focus on your business which can lead towards overall improvement of your company’s performance. Development, scaling and performance improvement — all of this becomes possible if you outsource your IT support to SupportYourApp.

Why do companies outsource IT support — SupportYourApp expertise

Over the last 10 years our team has seen a lot of companies and a lot of reasons for seeking outsourced support. But it is always interesting to see different reasons from different patterns. It allows us to understand the IT market more, as a result, adjusting our services to fully meet the present needs of the customers.

So, in SupportYourApp experience — why do IT companies outsource?

To save money

49% of those who outsource IT support say that their primary reason for IT outsourcing is to save money and to redirect the saved resources into something useful or development-inducing. Outsourced team, even though does not eliminate the costs for the service entirely, really does help companies cut back on the spending required to maintain working processes, salaries and benefits for an in-house team.

To find the best professionals

52% of small businesses outsource in order to get much-needed professional expertise. Surely it is quite obvious — the younger and smaller the business is, the more likely they are to be in need of additional help from an experienced third-party vendor. SupportYourApp, in our turn, are happy to help small businesses grow by offering them shared consultants — this way small companies still get the help they need and can cut back on the expenses.

To find solutions to existing issues

Sometimes it is quite hard to anticipate what outsourced IT support will give to you. But we can say for sure that one of the things that it does best is resolving existing issues and tasks. Yes, modern businesses come in contact with a lot of issues and questions while they are on their way to technical stardom. And outsourced IT support for their customers might help them get the solution to even the most gnawing and trivial questions that might have been bothering you their business for a long time.

To improve customer satisfaction rate

Customer satisfaction rate is the most important KPI that an outsourced IT support provider can track. Seeing and understanding how satisfied the customers are with the services they are getting and how it can be improved is pivotal for the success of a business and its future in the industry. SupportYourApp maintains a 95% customer satisfaction rate across the board for the customers of all our clients and each case of this number falling below this mark is investigated and analyzed.

To find the most innovative solutions and ideas

New and fresh ideas are revolutionizing all industries. An idea has the potential to turn everything we know upside-down and transform the world into something new and unexpected. Outsourced IT support has all the potential to deliver the fresh ideas needed to grow.

For example, SupportYourApp strives to offer the most innovative solution in the outsourced support world to make sure that our clients and their customers are getting the best support services in the market.

No matter what drives you to outsource, SupportYourApp team will always be there for our clients and is always ready to help and provide our expertise to those in need of it.