Zendesk Competitors Overview
67% of customers feel customer service has improved. In no small part it is due...
By Nick Ryabchenko
5 min read
How to Make a Support Team More Approachable
Quality of customer service is a defining brands’ feature for 95% of customers. The better...
By Ksenia Savchenko
6 min read
A Beginner’s Guide to Co-Browsing
Improving customer journey is one of the best ways to increase business revenue. For example,...
By Anna Shevtsova
4 min read
Salesforce CRM Review
Salesforce Review Continuing the series of articles on customer communication tools. Today we will talk...
By Nick Ryabchenko
5 min read
Support for Customers With Disabilities
15% of the world’s population or 1 billion people have some kind of disability. Roughly...
By Anna Shevtsova
6 min read
Customer Data in Support
44% of businesses implementing customer service data into their operation increase their revenue and retention....
By Anna Shevtsova
5 min read
Chat Customer Communication
41% of customers prefer live chat support to any other way of communication. It is...
By Anna Shevtsova
5 min read
Can Outsourced Support Be More Secure?
“Security is not a state, but a process” Daria Leshchenko on why outsourcing customer support...
By Daria Leshchenko
4 min read
What Business Tasks Can Be Outsourced?
The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations...
By Veronica Filipkova
5 min read
