Boosting Customer Experience Through Team’s Well-Being

Boosting Customer Experience Through Team’s Well-Being

74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks,...

By Kseniia Savchenko

3 min read

Top 7 Cybersecurity Myths That Put Customers’ Data at Risk

Top 7 Cybersecurity Myths That Put Customers’ Data at Risk

Through the last couple of years, global attention to cybersecurity has increased. WFH mode, cyberattacks...

By Serhii Kovalenko

4 min read

Benefits of AI in Customer Support

Benefits of AI in Customer Support

AI technologies can enhance business productivity by up to 40%. But can artificial intelligence really...

By Anastasiia Nesterova

3 min read

Promoting Diversity and Inclusivity in Support Teams

Promoting Diversity and Inclusivity in Support Teams

75% of professionals prefer working in diverse teams. They want to interact with people of...

By Kseniia Savchenko

7 min read

SUPerheroes Among Us: Part 2

SUPerheroes Among Us: Part 2

SupportYourApp is filled with awesome people. Even despite the darkest time in Ukrainian history, we...

By Anna Shevtsova

7 min read

Customer Service Empathy Training

Customer Service Empathy Training

For professional customer support representatives, there is no better tool for gaining customer loyalty than...

By Anastasiia Nesterova

5 min read

Difficult Resolutions Explained in Simple Language

Difficult Resolutions Explained in Simple Language

When you need to answer a customer’s question and know your product well enough, your...

By Anna Shevtsova

3 min read

Cybersecurity in Crisis Situations

Cybersecurity in Crisis Situations

Since the eruption of COVID-19, cybercrime went up 600%. The worldwide spending on cybersecurity has...

By Serhii Kovalenko

9 min read

SUPerheroes Among Us

SUPerheroes Among Us

Since February 24, every Ukrainian has become a superhero. Every one of us fights, donates,...

By Anna Shevtsova

6 min read