What Is Customer Value and How to Build It?

What Is Customer Value and How to Build It?

Both in B2B and in B2C, ‘value’ has several meanings. Most often, it defines a...

By Anna Shevtsova

5 min read

MobileMonkey Review

MobileMonkey Review

Keeping on with our series of articles about different customer communication tools, today we will...

By Nick Ryabchenko

5 min read

BPO vs. KPO — What Is the Difference?

BPO vs. KPO — What Is the Difference?

KPO and BPO are practices leveraged by businesses with different needs. What is the difference...

By Anna Shevtsova

4 min read

What Is KPO?

What Is KPO?

KPO, or Knowledge Process Outsourcing market, is estimated to grow to $45.18 billion by 2025....

By Anna Shevtsova

6 min read

Customer Satisfaction vs. Customer Loyalty

Customer Satisfaction vs. Customer Loyalty

69% of customers say they shop more frequently with the brands, offering consistent customer service....

By Anna Shevtsova

7 min read

Customer Support With WhatsApp

Customer Support With WhatsApp

WhatsApp has over 2 billion users around the world. It is ranked as the most...

By Nick Ryabchenko

6 min read

The Best Practices of Dealing With Supply Chain Disruptions

The Best Practices of Dealing With Supply Chain Disruptions

In 2020 about 56% of global retailers faced moderate production chain disruptions. More than 58%...

By Anna Shevtsova

6 min read

Impressive Outsourced Customer Support Stats and Facts [Infographic]

Impressive Outsourced Customer Support Stats and Facts [Infographic]

Check out SupportYourApp “Impressive Outsourced Customer Support Stats and Facts” infographic below to see how...

By Anna Shevtsova

7 min read

Bad Customer Service and How to Prevent It

Bad Customer Service and How to Prevent It

Bad customer service costs US companies $62 billion annually. 8 out of 10 customers say...

By Veronica Filipkova

4 min read