How 5G Will Impact Customer Service

How 5G Will Impact Customer Service

5G connection is predicted to surpass 1 billion connections in 2023. It is already online...

By Anna Shevtsova

5 min read

Customer Service in a Crisis

Customer Service in a Crisis

In 2020 an average business saw an increase in calls marked as ‘difficult’ by more...

By Anna Shevtsova

6 min read

BaaS — Blockchain as a Service

BaaS — Blockchain as a Service

BaaS — Blockchain as a Service is a young industry not as embraced by businesses...

By Anna Shevtsova

5 min read

Customer Experience Analytics: Definition, Metrics, Customer Journey

Customer Experience Analytics: Definition, Metrics, Customer Journey

Customer experience analytics is a perfect way for businesses to improve their service and attract...

By Anna Shevtsova

6 min read

Customer Service Level: Definition, Standards, Measuring

Customer Service Level: Definition, Standards, Measuring

Customer service level, if established correctly, can become a defining feature of any call or...

By Anna Shevtsova

5 min read

Call Center Quality Monitoring

Call Center Quality Monitoring

Quality of service is an asset. With an abundance of choices in the market it...

By Anna Shevtsova

6 min read

Signs You Need to Start Outsourcing

Signs You Need to Start Outsourcing

About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...

By Anna Shevtsova

5 min read

2020 — SupportYourApp Results

2020 — SupportYourApp Results

2020 has been challenging. There have been changes and occasions that will influence the way...

By Daria Leshchenko

3 min read

Support for the Gaming Industry

Support for the Gaming Industry

The gaming industry is one of the fastest growing industries in the present market. 3...

By Anna Shevtsova

6 min read