Blog on Customer Service & Outsourcing for Startups and Enterprises

Personalized Customer Service: Why Are Customers Turning Away From Chatbots?

A whopping 70% of customers had a negative chatbot experience in 2024. With businesses increasingly...

By Anastasiia Svyrydenko

Updated: 06/27/25

7 min read

Introduction Q: Eugene, what are your key responsibilities as Chief Technology Officer? In a nutshell,...

By Anastasiia Svyrydenko

Updated: 06/27/25

7 min read

What if your support need doesn’t quite match a standard job description? Our client is...

By Anastasiia Svyrydenko

Updated: 06/26/25

2 min read

Is customer service your business’s competitive edge in today’s digital-first world? And if so, do...

By Ilya Patricha

Updated: 06/19/25

7 min read

According to Infotech, 74% of consumers are inclined to switch brands after just one bad...

By Olha Humeniuk-Solodka

Updated: 06/12/25

9 min read

Moving on with the series of articles about customer communication and service. Today, we are...

By Nick Ryabchenko

Updated: 06/11/25

5 min read

Your customer service level can make or break a customer’s experience — and your company’s...

By Anastasiia Svyrydenko

Updated: 06/11/25

6 min read

In 2025, almost 80% of customers will switch to a competitor after just one bad...

By Olha Humeniuk-Solodka

Updated: 06/18/25

10 min read

Introduction Q: Viktoriia, what are your key responsibilities as PR and Partnerships Director? Think of...

By Anastasiia Svyrydenko

Updated: 05/30/25

6 min read