Working at a call center can require long hours of sitting, overnight shifts, and lots…

Customers these days are very demanding. With their need for speed, they expect a quicker…

It is no secret that every organization knows the importance of achieving the perfect customer…

Support teams in every industry are always affected by seasonal disparity especially when it comes to…

In today’s highly competitive environment, when attracting new and retaining current customers has never been…

If customers are the lifeblood of a business then customer service representatives are the heart….

The use of remote teams in the technology industry began as a fashionable thing for…

A customer should be treated like a guest. We aren’t supposed to say “no” to…