My Journey With SupportYourApp: From a Support Consultant to Building a Department From Scratch
We are here today with one of the most fascinating career stories at SupportYourApp. Kseniia...
By Anastasiia Nesterova
8 min read
Can Support Teams Become Best Buddies With Generative AI?
Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...
By Anna Shevtsova
4 min read
Understanding the Importance of the Digital Customer Journey Map
The digital customer journey refers to the entire process a customer goes through when interacting...
By Svitlana Biloshkura
9 min read
What Is a Customer Journey Map and How to Craft It Correctly?
One of the most crucial questions Project Managers ask themselves is how to assist customers...
By Svitlana Biloshkura
11 min read
Good to Great: Best Supporters for the Software Industry
Keeping on with our much-beloved series of “Good to Great”, today we are focusing on...
By Anastasiia Nesterova
5 min read
What Is Customer Experience Management?
From startups to established brands, businesses are increasingly grasping the significance of offering exceptional customer...
By Svitlana Biloshkura
7 min read
The Internet of Things Is Transforming Customer Experience. What Are the Consequences?
Do you own a smart device in your home? A fire alarm that connects to...
By Daria Leshchenko
4 min read
Prioritizing Our Teams’ Mental Health: SupportYourApp’s Experience
One of SupportYourApp’s values is “People First”. This includes our clients, their customers, and, of...
By Kseniia Savchenko
4 min read
How Much Does Customer Service Impact the Customer Experience?
Customer service and the concept of providing support and assistance to customers is as old...
By Svitlana Biloshkura
7 min read
