Call Center Quality Monitoring
Quality of service is an asset. With an abundance of choices in the market it...
By Anna Shevtsova
6 min read
Signs You Need to Start Outsourcing
About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...
By Anna Shevtsova
5 min read
2020 — SupportYourApp Results
2020 has been challenging. There have been changes and occasions that will influence the way...
By Daria Leshchenko
3 min read
Support for the Gaming Industry
The gaming industry is one of the fastest growing industries in the present market. 3...
By Anna Shevtsova
6 min read
Customer Support Trends in 2021: More Empathy, Human Interaction, Less Mental Health Pressure
In 2018 more than two-thirds of companies competed primarily on the basis of customer experience....
By Daria Leshchenko
6 min read
Customer Service Language
Customers do not think about it at all but there is a certain art to...
By Anna Shevtsova
8 min read
Evolution of Customer Communication Channels
Customer communication just like any other thing in the world is evolving. And its evolution...
By Anna Shevtsova
7 min read
IT Support for the Hospitality Industry
The hospitality industry has taken a hit ever since the COVID-19 pandemic broke out. In...
By Anna Shevtsova
9 min read
SaaS vs. Software. What Are Their Differences and Similarities?
The world is pacing fast. Every day we come close with new developments and new...
By Anna Shevtsova
11 min read
