How Omnichannel Support Influences CX?
Technological progress and the pandemic streamlined the development of e-commerce. The new digital reality, where...
By Svitlana Biloshkura
4 min read
SupportYourApp Manifesto: Making Of
We are all supporters. This is SupportYourApp’s motto and the main idea of our manifesto....
By Anastasiia Nesterova
6 min read
Must-Know Customer Service Stats and Facts
More than a decade in the customer service industry has taught me — to succeed...
By Daria Leshchenko
2 min read
My SupportYourApp Career Growth: How I Transitioned From Customer Care to People Operations
Max, our People Experience Manager, started his career at SupportYourApp as a customer support agent...
By Anastasiia Nesterova
6 min read
AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good
Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these...
By Anna Shevtsova
4 min read
Co-Browsing: Pros and Cons of Collaborative Browsing
Rapid development of online commerce and growing competition in the market of digital technologies motivates...
By Svitlana Biloshkura
8 min read
Boosting Customer Experience Through Team’s Well-Being
74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks,...
By Kseniia Savchenko
3 min read
Top 7 Cybersecurity Myths That Put Customers’ Data at Risk
Through the last couple of years, global attention to cybersecurity has increased. WFH mode, cyberattacks...
By Serhii Kovalenko
4 min read
Benefits of AI in Customer Support
AI technologies can enhance business productivity by up to 40%. But can artificial intelligence really...
By Anastasiia Nesterova
3 min read
