Support for Customers With Disabilities
15% of the world’s population or 1 billion people have some kind of disability. Roughly...
By Anna Shevtsova
6 min read
Customer Data in Support
44% of businesses implementing customer service data into their operation increase their revenue and retention....
By Anna Shevtsova
5 min read
Chat Customer Communication
41% of customers prefer live chat support to any other way of communication. It is...
By Anna Shevtsova
5 min read
Can Outsourced Support Be More Secure?
“Security is not a state, but a process” Daria Leshchenko on why outsourcing customer support...
By Daria Leshchenko
4 min read
What Business Tasks Can Be Outsourced?
The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations...
By Veronica Filipkova
5 min read
Freshdesk Review: Cost, Features, Competitors
What Is freshdesk.com? Web based help desk software Freshdesk is a cloud-based customer support software...
By Nick Ryabchenko
5 min read
Customer Data as a Personalization Tool
90% of customers find personalized offers appealing. 80% of customers prefer doing business with companies...
By Anna Shevtsova
5 min read
What Is PCI DSS?
According to Verizon, in 2019 71% of data breaches were financially motivated. IBM estimated that...
By Anna Shevtsova
6 min read
Improving Customer Experience With Video
Over 80% of traffic is devoted to video. More than 27% of users claim to...
By Anna Shevtsova
5 min read
