My Career Journey: From Zero Experience to a Senior Manager

My Career Journey: From Zero Experience to a Senior Manager

How does it feel to work at SupportYourApp? Sara, our Senior Delivery Manager, shared her...

By Anastasiia Nesterova

8 min read

How to Personalize Customer Experience: Personalization Strategy in 7 Steps

How to Personalize Customer Experience: Personalization Strategy in 7 Steps

The era of digital customer experience transformation streamlines the challenges set to businesses in terms...

By Svitlana Biloshkura

8 min read

What Is Digital Customer Experience and How to Improve It?

What Is Digital Customer Experience and How to Improve It?

Digital is the new black. Customers and brands all around the world have long understood...

By Anna Shevtsova

8 min read

The Ultimate Guide to Launching Omnichannel Support

The Ultimate Guide to Launching Omnichannel Support

Regardless of all promising CX benefits, only 15% of organizations have truly seamless omnichannel strategies....

By Svitlana Biloshkura

4 min read

Your Roadmap on How to Improve Customer Experience

Your Roadmap on How to Improve Customer Experience

Post-pandemic reality brought us major changes in terms of customer behavior and expectations. Experience became...

By Anastasiia Nesterova

11 min read

Good to Great: Who Are the Best Supporters for E-Commerce Projects?

Good to Great: Who Are the Best Supporters for E-Commerce Projects?

Exceptional service quality can only be achieved with high-class professionals on board. Each industry has...

By Anastasiia Nesterova

4 min read

My Career Path: Growing From a Newbie to a Master of Communication

My Career Path: Growing From a Newbie to a Master of Communication

It’s time for a new success story! This time Olha, our Service Delivery Manager, will...

By Anastasiia Nesterova

6 min read

Customer Experience Trends of 2023

Customer Experience Trends of 2023

At the end of each year, I love to take my time to see what...

By Daria Leshchenko

4 min read

How Team’s Wellbeing Drives Customers’ Delight

How Team’s Wellbeing Drives Customers’ Delight

There is a strong statistical link between team’s wellbeing and customers’ satisfaction. Forbes discovered people...

By Anastasiia Nesterova

3 min read