Promoting Diversity and Inclusivity in Support Teams

Promoting Diversity and Inclusivity in Support Teams

75% of professionals prefer working in diverse teams. They want to interact with people of...

By Kseniia Savchenko

7 min read

SUPerheroes Among Us: Part 2

SUPerheroes Among Us: Part 2

SupportYourApp is filled with awesome people. Even despite the darkest time in Ukrainian history, we...

By Anna Shevtsova

7 min read

Customer Service Empathy Training

Customer Service Empathy Training

For professional customer support representatives, there is no better tool for gaining customer loyalty than...

By Anastasiia Nesterova

5 min read

Difficult Resolutions Explained in Simple Language

Difficult Resolutions Explained in Simple Language

When you need to answer a customer’s question and know your product well enough, your...

By Anna Shevtsova

3 min read

Cybersecurity in Crisis Situations

Cybersecurity in Crisis Situations

Since the eruption of COVID-19, cybercrime went up 600%. The worldwide spending on cybersecurity has...

By Serhii Kovalenko

9 min read

SUPerheroes Among Us

SUPerheroes Among Us

Since February 24, every Ukrainian has become a superhero. Every one of us fights, donates,...

By Anna Shevtsova

6 min read

Managing Teams During Turbulent Times

Managing Teams During Turbulent Times

The war in Ukraine impacted the global economy so much that running business “as usual”...

By Anastasiia Nesterova

5 min read

SUPerhero Story — Victoria

SUPerhero Story — Victoria

Today we learn a story of another SUPer who had her life changed during the...

By Anna Shevtsova

10 min read

SUPerhero Story — Tamara

SUPerhero Story — Tamara

Today, we want to share a story of another SupportYourApper who faced the horror of...

By Anna Shevtsova

4 min read