The How-To’s of Creating a Knowledge Base
Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...
By Anna Shevtsova
4 min read
FastSpring Review
Moving on with the series of articles about customer communication and service. Today, we are...
By Nick Ryabchenko
5 min read
Investing in Our Support Teams
Interest in investing has been steady for the last year. Looking at Google Trends, I...
By Kseniia Savchenko
4 min read
Support for Delivery Companies
From 2015 to 2020, the food delivery market in the US grew by more than...
By Anna Shevtsova
4 min read
Customer Support With WhatsApp
WhatsApp has over 2 billion users around the world. It is ranked as the most...
By Nick Ryabchenko
6 min read
Main Mistakes of E-Commerce Holiday Support
It’s less than 60 days until Christmas. The hot season has officially started. Apart from...
By Daria Leshchenko
3 min read
QCRM Customer Service Software Review
Today we have finally reached the pièce de résistance of our customer communication tools reviews...
By Nick Ryabchenko
5 min read
Customer Support vs. Customer Success
Having talked about Customer Success fairly recently, we decided to dive even deeper into the...
By Anna Shevtsova
4 min read
Why Does Customer Success Matter?
According to Forrester, 72% of businesses say improving customer experience and success is their priority....
By Veronica Filipkova
5 min read
