How 5G Will Impact Customer Service
5G connection is predicted to surpass 1 billion connections in 2023. It is already online...
By Anna Shevtsova
5 min read
Customer Service in a Crisis
In 2020 an average business saw an increase in calls marked as ‘difficult’ by more...
By Anna Shevtsova
6 min read
BaaS — Blockchain as a Service
BaaS — Blockchain as a Service is a young industry not as embraced by businesses...
By Anna Shevtsova
5 min read
Customer Experience Analytics: Definition, Metrics, Customer Journey
Customer experience analytics is a perfect way for businesses to improve their service and attract...
By Anna Shevtsova
6 min read
Customer Service Level: Definition, Standards, Measuring
Customer service level, if established correctly, can become a defining feature of any call or...
By Anna Shevtsova
5 min read
Call Center Quality Monitoring
Quality of service is an asset. With an abundance of choices in the market it...
By Anna Shevtsova
6 min read
Signs You Need to Start Outsourcing
About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...
By Anna Shevtsova
5 min read
2020 — SupportYourApp Results
2020 has been challenging. There have been changes and occasions that will influence the way...
By Daria Leshchenko
3 min read
Support for the Gaming Industry
The gaming industry is one of the fastest growing industries in the present market. 3...
By Anna Shevtsova
6 min read
