LiveAgent Review
Today, we are turning our attention to another chapter in the series of reviews of...
By Nick Ryabchenko
5 min read
Happy New Year From SupportYourApp
Happy New Year everyone 🎉 2021 — what an unpredictable yet fascinating year. There have...
By Daria Leshchenko
< 1 min read
2021 — SupportYourApp Results
2021 became the year of change and progress. Like any other field, customer support has...
By Daria Leshchenko
2 min read
Holiday Season Support Strategy
Last holiday season, businesses reported a 68 percent increase in customer service inquiries. Now, 85...
By Kseniia Savchenko
4 min read
The How-To’s of Creating a Knowledge Base
Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...
By Anna Shevtsova
4 min read
FastSpring Review
Moving on with the series of articles about customer communication and service. Today, we are...
By Nick Ryabchenko
5 min read
Investing in Our Support Teams
Interest in investing has been steady for the last year. Looking at Google Trends, I...
By Kseniia Savchenko
4 min read
Support for Delivery Companies
From 2015 to 2020, the food delivery market in the US grew by more than...
By Anna Shevtsova
4 min read
Customer Support With WhatsApp
WhatsApp has over 2 billion users around the world. It is ranked as the most...
By Nick Ryabchenko
6 min read
