Support for Customers With Disabilities

Support for Customers With Disabilities

15% of the world’s population or 1 billion people have some kind of disability. Roughly...

By Anna Shevtsova

6 min read

Customer Data in Support

Customer Data in Support

44% of businesses implementing customer service data into their operation increase their revenue and retention....

By Anna Shevtsova

5 min read

Chat Customer Communication

Chat Customer Communication

41% of customers prefer live chat support to any other way of communication. It is...

By Anna Shevtsova

5 min read

Can Outsourced Support Be More Secure?

Can Outsourced Support Be More Secure?

“Security is not a state, but a process” Daria Leshchenko on why outsourcing customer support...

By Daria Leshchenko

4 min read

What Business Tasks Can Be Outsourced?

What Business Tasks Can Be Outsourced?

The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations...

By Veronica Filipkova

5 min read

Freshdesk Review: Cost, Features, Competitors

Freshdesk Review: Cost, Features, Competitors

What Is freshdesk.com? Web based help desk software Freshdesk is a cloud-based customer support software...

By Nick Ryabchenko

5 min read

Customer Data as a Personalization Tool

Customer Data as a Personalization Tool

90% of customers find personalized offers appealing. 80% of customers prefer doing business with companies...

By Anna Shevtsova

5 min read

What Is PCI DSS?

What Is PCI DSS?

According to Verizon, in 2019 71% of data breaches were financially motivated. IBM estimated that...

By Anna Shevtsova

6 min read

Improving Customer Experience With Video

Improving Customer Experience With Video

Over 80% of traffic is devoted to video. More than 27% of users claim to...

By Anna Shevtsova

5 min read