The How-To’s of Creating a Knowledge Base

The How-To’s of Creating a Knowledge Base

Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...

By Anna Shevtsova

4 min read

FastSpring Review

FastSpring Review

Moving on with the series of articles about customer communication and service. Today, we are...

By Nick Ryabchenko

5 min read

Investing in Our Support Teams

Investing in Our Support Teams

Interest in investing has been steady for the last year. Looking at Google Trends, I...

By Kseniia Savchenko

4 min read

Support for Delivery Companies

Support for Delivery Companies

From 2015 to 2020, the food delivery market in the US grew by more than...

By Anna Shevtsova

4 min read

Customer Support With WhatsApp

Customer Support With WhatsApp

WhatsApp has over 2 billion users around the world. It is ranked as the most...

By Nick Ryabchenko

6 min read

Main Mistakes of E-Commerce Holiday Support

Main Mistakes of E-Commerce Holiday Support

It’s less than 60 days until Christmas. The hot season has officially started. Apart from...

By Daria Leshchenko

3 min read

QCRM Customer Service Software Review

QCRM Customer Service Software Review

Today we have finally reached the pièce de résistance of our customer communication tools reviews...

By Nick Ryabchenko

5 min read

Customer Support vs. Customer Success

Customer Support vs. Customer Success

Having talked about Customer Success fairly recently, we decided to dive even deeper into the...

By Anna Shevtsova

4 min read

Why Does Customer Success Matter?

Why Does Customer Success Matter?

According to Forrester, 72% of businesses say improving customer experience and success is their priority....

By Veronica Filipkova

5 min read