A new job is often a time of excitement in one’s life. And for good reason….
Main Customer Support Trends 2018
Long gone are the days when tech companies could simply roll out their awesome features and…
Customer Support for KYC
New regulations are pushing companies to expand KYC efforts Recent regulations in the financial services…
5 Reasons for a Healthy Company Environment
Companies are like people – no two are the same. With all the diversity of…
Customer Retention vs. Satisfaction
Problems? Customer retention rate should depend upon the absence of problems. Right? Wrong. As reported, customers…
Customer Support For Blockchain
The tech community had already agreed a few years ago that blockchain is a technological…
Motivate Your Support To Outlast The Holidays
Bells will jingle, snowflakes mingle, as the holiday spirit nears. ‘Tis the season to be…
Evolving Your Customer Support
Finally, the big day has come; you just launched your new app onto the market,…