Zendesk Competitors Overview

Zendesk Competitors Overview

67% of customers feel customer service has improved. In no small part it is due...

By Nick Ryabchenko

5 min read

How to Make a Support Team More Approachable

How to Make a Support Team More Approachable

Quality of customer service is a defining brands’ feature for 95% of customers. The better...

By Ksenia Savchenko

6 min read

A Beginner’s Guide to Co-Browsing

A Beginner’s Guide to Co-Browsing

Improving customer journey is one of the best ways to increase business revenue. For example,...

By Anna Shevtsova

4 min read

Salesforce CRM Review

Salesforce CRM Review

Salesforce Review Continuing the series of articles on customer communication tools. Today we will talk...

By Nick Ryabchenko

5 min read

Support for Customers With Disabilities

Support for Customers With Disabilities

15% of the world’s population or 1 billion people have some kind of disability. Roughly...

By Anna Shevtsova

6 min read

Customer Data in Support

Customer Data in Support

44% of businesses implementing customer service data into their operation increase their revenue and retention....

By Anna Shevtsova

5 min read

Chat Customer Communication

Chat Customer Communication

41% of customers prefer live chat support to any other way of communication. It is...

By Anna Shevtsova

5 min read

Can Outsourced Support Be More Secure?

Can Outsourced Support Be More Secure?

“Security is not a state, but a process” Daria Leshchenko on why outsourcing customer support...

By Daria Leshchenko

4 min read

What Business Tasks Can Be Outsourced?

What Business Tasks Can Be Outsourced?

The global IT outsourcing market is expected to reach $937.6 billion by 2025. Recent estimations...

By Veronica Filipkova

5 min read