Call Center Quality Monitoring
Quality of service is an asset. With an abundance of choices in the market it...
By Anna Shevtsova
6 min read
For the past 10 years we have been through many challenges, victories, problems and failures. Now we share our knowledge, cases and best practices with you:
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Quality of service is an asset. With an abundance of choices in the market it...
By Anna Shevtsova
6 min read
About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...
By Anna Shevtsova
5 min read
2020 has been challenging. There have been changes and occasions that will influence the way...
By Daria Leshchenko
3 min read
The gaming industry is one of the fastest growing industries in the present market. 3...
By Anna Shevtsova
6 min read
In 2018 more than two-thirds of companies competed primarily on the basis of customer experience....
By Daria Leshchenko
6 min read
Customers do not think about it at all but there is a certain art to...
By Anna Shevtsova
8 min read
Customer communication just like any other thing in the world is evolving. And its evolution...
By Anna Shevtsova
7 min read
The hospitality industry has taken a hit ever since the COVID-19 pandemic broke out. In...
By Anna Shevtsova
9 min read
The world is pacing fast. Every day we come close with new developments and new...
By Anna Shevtsova
11 min read
Helping modern startups scale faster by outsourcing customer support.
Awarded with European Customer Centricity Award for 2020 achievements and approach.
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