Call Center Quality Monitoring

Call Center Quality Monitoring

Quality of service is an asset. With an abundance of choices in the market it...

By Anna Shevtsova

6 min read

Signs You Need to Start Outsourcing

Signs You Need to Start Outsourcing

About 300 000 positions are outsourced every year. Different businesses hire outsourcing companies for different...

By Anna Shevtsova

5 min read

2020 — SupportYourApp Results

2020 — SupportYourApp Results

2020 has been challenging. There have been changes and occasions that will influence the way...

By Daria Leshchenko

3 min read

Support for the Gaming Industry

Support for the Gaming Industry

The gaming industry is one of the fastest growing industries in the present market. 3...

By Anna Shevtsova

6 min read

Customer Support Trends in 2021: More Empathy, Human Interaction, Less Mental Health Pressure

Customer Support Trends in 2021: More Empathy, Human Interaction, Less Mental Health Pressure

In 2018 more than two-thirds of companies competed primarily on the basis of customer experience....

By Daria Leshchenko

6 min read

Customer Service Language

Customer Service Language

Customers do not think about it at all but there is a certain art to...

By Anna Shevtsova

8 min read

Evolution of Customer Communication Channels

Evolution of Customer Communication Channels

Customer communication just like any other thing in the world is evolving. And its evolution...

By Anna Shevtsova

7 min read

IT Support for the Hospitality Industry

IT Support for the Hospitality Industry

The hospitality industry has taken a hit ever since the COVID-19 pandemic broke out. In...

By Anna Shevtsova

9 min read

SaaS vs. Software. What Are Their Differences and Similarities?

SaaS vs. Software. What Are Their Differences and Similarities?

The world is pacing fast. Every day we come close with new developments and new...

By Anna Shevtsova

11 min read