Boosting Customer Experience Through Team’s Well-Being
74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks,...
By Kseniia Savchenko
3 min read
Top 7 Cybersecurity Myths That Put Customers’ Data at Risk
Through the last couple of years, global attention to cybersecurity has increased. WFH mode, cyberattacks...
By Serhii Kovalenko
4 min read
Benefits of AI in Customer Support
AI technologies can enhance business productivity by up to 40%. But can artificial intelligence really...
By Anastasiia Nesterova
3 min read
Promoting Diversity and Inclusivity in Support Teams
75% of professionals prefer working in diverse teams. They want to interact with people of...
By Kseniia Savchenko
7 min read
SUPerheroes Among Us: Part 2
SupportYourApp is filled with awesome people. Even despite the darkest time in Ukrainian history, we...
By Anna Shevtsova
7 min read
Customer Service Empathy Training
For professional customer support representatives, there is no better tool for gaining customer loyalty than...
By Anastasiia Nesterova
5 min read
Difficult Resolutions Explained in Simple Language
When you need to answer a customer’s question and know your product well enough, your...
By Anna Shevtsova
3 min read
Cybersecurity in Crisis Situations
Since the eruption of COVID-19, cybercrime went up 600%. The worldwide spending on cybersecurity has...
By Serhii Kovalenko
9 min read
SUPerheroes Among Us
Since February 24, every Ukrainian has become a superhero. Every one of us fights, donates,...
By Anna Shevtsova
6 min read
