How COVID-19 Changed Customer Support

How COVID-19 Changed Customer Support

From how we visit grocery stores to the world transportation system — nothing will ever...

By Kseniia Savchenko

5 min read

HelpCrunch Review

HelpCrunch Review

As the next installment in our series of articles about customer communication tools, today we...

By Nick Ryabchenko

4 min read

Support for Senior Customers

Support for Senior Customers

Senior people add up to about 9% of the entire world population. Like everyone else,...

By Anna Shevtsova

5 min read

Micromobility Support

Micromobility Support

Since 2010 the number of shared micromobility trips has increased by more than 42000% in...

By Anna Shevtsova

6 min read

Mobility as a Service

Mobility as a Service

In just a couple of years, we have seen several new means of transportation emerge...

By Anna Shevtsova

5 min read

Cybersecurity in B2B

Cybersecurity in B2B

Businesses around the world experience a cyberattack roughly every 11 seconds.  80% of cybersecurity professionals...

By Daria Leshchenko

3 min read

What Is Customer Value and How to Build It?

What Is Customer Value and How to Build It?

Both in B2B and in B2C, ‘value’ has several meanings. Most often, it defines a...

By Anna Shevtsova

5 min read

MobileMonkey Review

MobileMonkey Review

Keeping on with our series of articles about different customer communication tools, today we will...

By Nick Ryabchenko

5 min read

BPO vs. KPO — What Is the Difference?

BPO vs. KPO — What Is the Difference?

KPO and BPO are practices leveraged by businesses with different needs. What is the difference...

By Anna Shevtsova

4 min read