Blog on Customer Service & Outsourcing for Startups and Enterprises

Customer Service Department: Roles, Functions, Structure, and Tiers

In 2025, almost 80% of customers will switch to a competitor after just one bad...

By Olha Humeniuk-Solodka

Updated: 06/18/25

10 min read

Introduction Q: Viktoriia, what are your key responsibilities as PR and Partnerships Director? Think of...

By Anastasiia Svyrydenko

Updated: 07/02/25

6 min read

“We could focus on evaluating skills rather than handling logistics. SupportYourApp took care of everything...

By Anastasiia Svyrydenko

Updated: 06/24/25

3 min read

As customers increasingly demand fast, seamless support, help desk platforms have become a go-to way...

By Oleksii Babich

Updated: 06/04/25

10 min read

About 8 out of 10 business travelers experienced disruptions while travelling in 2024. This number...

By Daniel Kravchenko

Updated: 05/27/25

11 min read

GOAL: As a European airport shuttle service, Flibco, expanded and their customer base grew, they...

By Anastasiia Svyrydenko

Updated: 06/05/25

3 min read

At SupportYourApp, we believe great partnerships are built not just on performance, but on understanding...

By Ilya Patricha

Updated: 06/23/25

7 min read

In 2025, businesses rely on fast, expert tech support more than ever. With software, systems,...

By Anastasiia Svyrydenko

Updated: 06/04/25

7 min read

Introduction Q: Roman, could you tell us what your day-to-day looks like as Chief Growth...

By Anastasiia Svyrydenko

Updated: 05/26/25

6 min read