How COVID-19 Changed Customer Support
From how we visit grocery stores to the world transportation system — nothing will ever...
By Kseniia Savchenko
5 min read
HelpCrunch Review
As the next installment in our series of articles about customer communication tools, today we...
By Nick Ryabchenko
4 min read
Support for Senior Customers
Senior people add up to about 9% of the entire world population. Like everyone else,...
By Anna Shevtsova
5 min read
Micromobility Support
Since 2010 the number of shared micromobility trips has increased by more than 42000% in...
By Anna Shevtsova
6 min read
Mobility as a Service
In just a couple of years, we have seen several new means of transportation emerge...
By Anna Shevtsova
5 min read
Cybersecurity in B2B
Businesses around the world experience a cyberattack roughly every 11 seconds. 80% of cybersecurity professionals...
By Daria Leshchenko
3 min read
What Is Customer Value and How to Build It?
Both in B2B and in B2C, ‘value’ has several meanings. Most often, it defines a...
By Anna Shevtsova
5 min read
MobileMonkey Review
Keeping on with our series of articles about different customer communication tools, today we will...
By Nick Ryabchenko
5 min read
BPO vs. KPO — What Is the Difference?
KPO and BPO are practices leveraged by businesses with different needs. What is the difference...
By Anna Shevtsova
4 min read
