Learning From Mistakes: 6 Examples of Bad Customer Service and How to Avoid Them

Learning From Mistakes: 6 Examples of Bad Customer Service and How to Avoid Them

Poor customer service costs businesses about $62 million a year. This number may be frightening,...

By Anastasiia Nesterova

8 min read

Why Do Businesses Need to Go Phygital?

Why Do Businesses Need to Go Phygital?

Market experts say the retail industry and consumer behavior will never return to pre-pandemic levels....

By Anna Shevtsova

5 min read

What Is Good Customer Service, and Why Should Companies Improve Theirs?

What Is Good Customer Service, and Why Should Companies Improve Theirs?

What is good customer service, and why should companies care? This article deals with this...

By Anna Shevtsova

14 min read

Customer Experience vs Customer Service: Understanding Key Distinctions

Customer Experience vs Customer Service: Understanding Key Distinctions

In today’s customer-centric business world, businesses are striving to go beyond simply satisfying customers by...

By Svitlana Biloshkura

6 min read

My Career Journey: Support as a Lifestyle

My Career Journey: Support as a Lifestyle

Another success story is here! Our Service Delivery Manager, Vincent, shares stories about his experience...

By Anastasiia Nesterova

7 min read

B2B Customer Experience Management Tweaks to Improve the User Experience

B2B Customer Experience Management Tweaks to Improve the User Experience

47% of B2B customers stated that the delivery or fulfillment of their orders was the...

By Anna Shevtsova

12 min read

Your Guide on Customer Journey Mapping for B2B

Your Guide on Customer Journey Mapping for B2B

A customer journey map for the B2B segment is one of the most useful tools...

By Anastasiia Nesterova

9 min read

Supporter vs. ChatGPT

Supporter vs. ChatGPT

ChatGPT attracted an estimated 200 million visitors per month, indicating its popularity and generating concern...

By Svitlana Biloshkura

12 min read

How to Reduce Customer Churn: The Commonsense Approach

How to Reduce Customer Churn: The Commonsense Approach

Why should companies learn how to reduce customer churn? The short answer is that convincing...

By Anna Shevtsova

13 min read