Learning From Mistakes: 6 Examples of Bad Customer Service and How to Avoid Them
Poor customer service costs businesses about $62 million a year. This number may be frightening,...
By Anastasiia Nesterova
8 min read
For the past 10 years we have been through many challenges, victories, problems and failures. Now we share our knowledge, cases and best practices with you:
Customer Experience Trends
2023
Written by Daria Leshchenko, Managing Partner at SupportYourApp
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Poor customer service costs businesses about $62 million a year. This number may be frightening,...
By Anastasiia Nesterova
8 min read
Market experts say the retail industry and consumer behavior will never return to pre-pandemic levels....
By Anna Shevtsova
5 min read
What is good customer service, and why should companies care? This article deals with this...
By Anna Shevtsova
14 min read
In today’s customer-centric business world, businesses are striving to go beyond simply satisfying customers by...
By Svitlana Biloshkura
6 min read
Another success story is here! Our Service Delivery Manager, Vincent, shares stories about his experience...
By Anastasiia Nesterova
7 min read
47% of B2B customers stated that the delivery or fulfillment of their orders was the...
By Anna Shevtsova
12 min read
A customer journey map for the B2B segment is one of the most useful tools...
By Anastasiia Nesterova
9 min read
ChatGPT attracted an estimated 200 million visitors per month, indicating its popularity and generating concern...
By Svitlana Biloshkura
12 min read
Why should companies learn how to reduce customer churn? The short answer is that convincing...
By Anna Shevtsova
13 min read
Helping modern startups scale faster by outsourcing customer support.
Customer Centricity World Series Award for employee experience in 2020-2021.
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