Daria Leshchenko, the founder and CEO of SupportYourApp – a multilingual tech and customer services…
Defining Great Customer Service
Over the past two decades, there have been countless innovations in customer service. Anything from…
10 Criteria For Selecting A Customer Support Outsourcing Partner
Most startup entrepreneurs have reservations about customer support outsourcing and for good reasons. Customer service is…
The 5 Stages of Joining a Company
A new job is often a time of excitement in one’s life. And for good reason….
Main Customer Support Trends 2018
Long gone are the days when tech companies could simply roll out their awesome features and…
Customer Support for KYC
New regulations are pushing companies to expand KYC efforts Recent regulations in the financial services…
5 Reasons for a Healthy Company Environment
Companies are like people – no two are the same. With all the diversity of…
Customer Retention vs. Satisfaction
Problems? Customer retention rate should depend upon the absence of problems. Right? Wrong. As reported, customers…