Customer Support and Brand Image

Customer Support and Brand Image

According to a PWC study, 73% of customers say customer experience is one of the...

By Daria Leshchenko

4 min read

Olark Review

Olark Review

As the next installment in our series of articles about customer communication tools, today we...

By Nick Ryabchenko

6 min read

Understanding NFTs — Myth or Reality?

Understanding NFTs — Myth or Reality?

NFT market capitalization added up to nearly $41 million in 2018. The market now costs...

By Anna Shevtsova

4 min read

Support for Mobile Applications

Support for Mobile Applications

Total number of mobile app downloads reached 218 billion in 2020. The industry’s revenue is...

By Anna Shevtsova

5 min read

Zendesk Competitors Overview

Zendesk Competitors Overview

67% of customers feel customer service has improved. In no small part it is due...

By Nick Ryabchenko

5 min read

How to Make a Support Team More Approachable

How to Make a Support Team More Approachable

Quality of customer service is a defining brands’ feature for 95% of customers. The better...

By Ksenia Savchenko

6 min read

A Beginner’s Guide to Co-Browsing

A Beginner’s Guide to Co-Browsing

Improving customer journey is one of the best ways to increase business revenue. For example,...

By Anna Shevtsova

4 min read

Salesforce CRM Review

Salesforce CRM Review

Salesforce Review Continuing the series of articles on customer communication tools. Today we will talk...

By Nick Ryabchenko

5 min read

Support for Customers With Disabilities

Support for Customers With Disabilities

15% of the world’s population or 1 billion people have some kind of disability. Roughly...

By Anna Shevtsova

6 min read