How Omnichannel Support Influences CX?
Technological progress and the pandemic streamlined the development of e-commerce. The new digital reality, where...
By Svitlana Biloshkura
4 min read
For the past 10 years we have been through many challenges, victories, problems and failures. Now we share our knowledge, cases and best practices with you:
Customer Experience Trends
2023
Written by Daria Leshchenko, Managing Partner at SupportYourApp
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Technological progress and the pandemic streamlined the development of e-commerce. The new digital reality, where...
By Svitlana Biloshkura
4 min read
We are all supporters. This is SupportYourApp’s motto and the main idea of our manifesto....
By Anastasiia Nesterova
6 min read
More than a decade in the customer service industry has taught me — to succeed...
By Daria Leshchenko
2 min read
Max, our People Experience Manager, started his career at SupportYourApp as a customer support agent...
By Anastasiia Nesterova
6 min read
Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these...
By Anna Shevtsova
4 min read
Rapid development of online commerce and growing competition in the market of digital technologies motivates...
By Svitlana Biloshkura
8 min read
74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks,...
By Kseniia Savchenko
3 min read
Through the last couple of years, global attention to cybersecurity has increased. WFH mode, cyberattacks...
By Serhii Kovalenko
4 min read
AI technologies can enhance business productivity by up to 40%. But can artificial intelligence really...
By Anastasiia Nesterova
3 min read
Helping modern startups scale faster by outsourcing customer support.
Customer Centricity World Series Award for employee experience in 2020-2021.
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