How Omnichannel Support Influences CX?

How Omnichannel Support Influences CX?

Technological progress and the pandemic streamlined the development of e-commerce. The new digital reality, where...

By Svitlana Biloshkura

4 min read

SupportYourApp Manifesto: Making Of

SupportYourApp Manifesto: Making Of

We are all supporters. This is SupportYourApp’s motto and the main idea of our manifesto....

By Anastasiia Nesterova

6 min read

Must-Know Customer Service Stats and Facts

Must-Know Customer Service Stats and Facts

More than a decade in the customer service industry has taught me — to succeed...

By Daria Leshchenko

2 min read

My SupportYourApp Career Growth: How I Transitioned From Customer Care to People Operations

My SupportYourApp Career Growth: How I Transitioned From Customer Care to People Operations

Max, our People Experience Manager, started his career at SupportYourApp as a customer support agent...

By Anastasiia Nesterova

6 min read

AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good

AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good

Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — these...

By Anna Shevtsova

4 min read

Co-Browsing: Pros and Cons of Collaborative Browsing

Co-Browsing: Pros and Cons of Collaborative Browsing

Rapid development of online commerce and growing competition in the market of digital technologies motivates...

By Svitlana Biloshkura

8 min read

Boosting Customer Experience Through Team’s Well-Being

Boosting Customer Experience Through Team’s Well-Being

74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks,...

By Kseniia Savchenko

3 min read

Top 7 Cybersecurity Myths That Put Customers’ Data at Risk

Top 7 Cybersecurity Myths That Put Customers’ Data at Risk

Through the last couple of years, global attention to cybersecurity has increased. WFH mode, cyberattacks...

By Serhii Kovalenko

4 min read

Benefits of AI in Customer Support

Benefits of AI in Customer Support

AI technologies can enhance business productivity by up to 40%. But can artificial intelligence really...

By Anastasiia Nesterova

3 min read