For an average B2C and B2B customer, who do you think is the face of…
B2B Customer Service: How It’s Different From B2C and How Can It Be Improved?
While it might seem that B2B and B2C customer service have a lot in common,…
Expanding your team while in the remote mode
We are in the middle of a global pandemic. It is all people can think…
Hiring a Customer Success Manager: Interview Questions to Ask and Job Description Template
Building a successful business almost always depends on how good your relationship with your customer…
7 de-escalation techniques for better customer service. Pros and cons of de-escalation over the phone
What is the main rule of modern business? The customer is always right! But, there…
Moving towards remote workflow without losing positive attitude and quality of service
With the newest coronavirus COVID-19 taking the world by storm at the moment, tons of…
How to Recognize a Call Center Burnout and Reduce It
Imagine: you set up a call center. Everything runs as smoothly as possible. But all…
IT Support Levels: What Do All These L’s Stand For and What’s the Difference Between L1 and L2
It is natural — the more your business grows, the more customers you acquire. The…