What Is a Customer Journey Map and How to Craft It Correctly?
One of the most crucial questions Project Managers ask themselves is how to assist customers...
By Svitlana Biloshkura
11 min read
For the past 10 years we have been through many challenges, victories, problems and failures. Now we share our knowledge, cases and best practices with you:
Customer Experience Trends
2023
Written by Daria Leshchenko, Managing Partner at SupportYourApp
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One of the most crucial questions Project Managers ask themselves is how to assist customers...
By Svitlana Biloshkura
11 min read
Keeping on with our much-beloved series of “Good to Great”, today we are focusing on...
By Anastasiia Nesterova
5 min read
From startups to established brands, businesses are increasingly grasping the significance of offering exceptional customer...
By Svitlana Biloshkura
7 min read
Do you own a smart device in your home? A fire alarm that connects to...
By Daria Leshchenko
4 min read
One of SupportYourApp’s values is “People First”. This includes our clients, their customers, and, of...
By Kseniia Savchenko
4 min read
Customer service and the concept of providing support and assistance to customers is as old...
By Svitlana Biloshkura
7 min read
Poor customer service costs businesses about $62 million a year. This number may be frightening,...
By Anastasiia Nesterova
8 min read
Market experts say the retail industry and consumer behavior will never return to pre-pandemic levels....
By Anna Shevtsova
5 min read
What is good customer service, and why should companies care? This article deals with this...
By Anna Shevtsova
14 min read
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