Bad Customer Service and How to Prevent It
Bad customer service costs US companies $62 billion annually. 8 out of 10 customers say...
By Veronica Filipkova
4 min read
Customer Support and Brand Image
According to a PWC study, 73% of customers say customer experience is one of the...
By Daria Leshchenko
4 min read
Olark Review
As the next installment in our series of articles about customer communication tools, today we...
By Nick Ryabchenko
6 min read
Understanding NFTs — Myth or Reality?
NFT market capitalization added up to nearly $41 million in 2018. The market now costs...
By Anna Shevtsova
4 min read
Support for Mobile Applications
Total number of mobile app downloads reached 218 billion in 2020. The industry’s revenue is...
By Anna Shevtsova
5 min read
Zendesk Competitors Overview
67% of customers feel customer service has improved. In no small part it is due...
By Nick Ryabchenko
5 min read
How to Make a Support Team More Approachable
Quality of customer service is a defining brands’ feature for 95% of customers. The better...
By Kseniia Savchenko
6 min read
A Beginner’s Guide to Co-Browsing
Improving customer journey is one of the best ways to increase business revenue. For example,...
By Anna Shevtsova
4 min read
Salesforce CRM Review
Salesforce Review Continuing the series of articles on customer communication tools. Today we will talk...
By Nick Ryabchenko
5 min read
