Support Insights

How These 5 eCommerce Companies Are Handling Black Friday Customer Support

A staggering 71% of customers expect a response within only five minutes on Black Friday.  W...

Olha Humeniuk-Solodka, Security Compliance Specialist

Best SaaS Customer Support Companies in 2025

An estimated 43% of companies now outsource their customer service. While in-house teams remain an o...

Ilya Patricha, Former Senior Service Delivery Manager

95% Faster Replies and Happier Customers: Inside Softorino’s Voice AI Story

“When we first tested Voice AI customer support from SupportYourApp, our honest reaction was ‘wow’ —...

Anastasiia Svyrydenko, Senior Content Writer

HubSpot CRM Pros and Cons: A Complete Guide for Businesses

Did you know that, as of 2025, over 91% of businesses with 10 or more employees use customer relatio...

Maryna Stavnycha, Former Chief Marketing Officer

My Career Journey: Kseniia Savchenko, Chief People Officer

Q: Kseniya, can you give us a peek behind the scenes of what do you do as Chief People Officer? I...

Anastasiia Svyrydenko, Senior Content Writer

Customer Service Quality Assurance: Guide & Checklist

Customer service is all about delivering a positive experience for a customer. According to Zendesk,...

Anastasiia Svyrydenko, Senior Content Writer

How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes and Reach a 4.95 CSAT

42% of consumers trust online reviews as much as recommendations from friends and family. A poor rev...

Anastasiia Svyrydenko, Senior Content Writer

How Much Will Customer Service Outsourcing Cost Me?

Up to 80% of businesses globally outsource at least one function. For customer support specifically,...

Nader Gammoudi, Integration Manager

IT Support Tiers Explained: L0, L1, L2, and L3

About 60% of customers think that long wait times is the most frustrating part of a customer service...

Olha Humeniuk-Solodka, Security Compliance Specialist