Outsource Support to Grow Faster & Become a Unicorn
Helping global tech
Unicorns scale faster with AI-enhanced teams by taking perfect care of their customers via chat, email, phone, and social.
Our Approach
Customer Service Outsourcing Powered by AI and Human Expertise.
“With all the agents working on the team, we were able to drastically improve all of our key performance indicators.”
Monica Perez
Monica Perez, Head of CS at Sign Easy
“SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.”
Josh Brown
Josh Brown, CEO Softorino
“Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.”
Todd Penny
Todd Penny, Founder at GoCodes
“The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.”
Chris Devor
Chris Devor, CEO and founder at Macroplant
“SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.”
Kevin La Rue
Kevin La Rue, Vice President at Skylum, Inc.
“We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.”
Oliver Breidenbach
Oliver Breidenbach, CEO and founder at Boinx Software Ltd.
Ultimate Security
PCI DSS Level 1. Top-tier security
for processing payment data
Data privacy protection
for California-based customers
Customer information
safety across the EU
Data protection through
certified security processes
Our Solutions
Services designed for rapid scaling.
AI-powered,
human-led customer support solutions
AI quickly resolves routine queries. Human experts address complex and sensitive cases. You get lightning-fast support without compromising the quality.
Grow CSAT
SupportYourApp
in Numbers
Scale and experience that powers your growth.
30
Countries
Clients all over the world
60
Languages
We speak our customers' language
"Hi! I'm Daria, CEO and Managing Partner at SupportYourApp, an Intelligent Support-as-a-Service company that has been providing secure customer and technical support services since 2010."
Support
Intelligence Hub
Meet your unified AI-human customer support stack. SupportResponse for text, SupportVoice for calls, SupportBrain for enhancing agents' capabilities, and SupportCRM for centralized support operations.
SupportCRM
A CRM bringing all channels into one inbox. The data source for your Al stack. Your team working without friction.
SupportResponse
Resolves requests end-to-end using your knowledge base across email, chat & social.
SupportVoice
Handles inbound and outbound calls with natural conversations, understanding and responding in real time.
SupportBrain
Works alongside your human agents, providing instant assistance during live customer interactions.
Human Expertise Layer
Supervision, escalation, optimization
Our Tech and AI Partners
We seamlessly connect to the platforms you trust.
Now
You select a package that fits best
1 day
Tailored solution
We design your setup and plan system integrations around your goals
7 days
Signup
We agree on all the details and you sign up
10 days
Integration
We deliver system integrations tailored to your needs
1 month
Launch
We go live and you watch your CSAT climb
Why Companies Choose Us
We developed an AI Voice Agent that instantly picked up calls, resolved simple product queries and escalated complex ones to the right support consultant.
95%
faster first reply time
70%
faster resolution time
The client needed someone to professionally take care of their customers, orders, and calls, and also to set up the support workflow in a way that's easily scalable.
64%
faster first reply time
4,5k
resolved requests per month
Along with speeding up responses, our agent set up processes, and our Career Coach took over resume reviews, allowing the founder to focus on strategy.
40%
faster responses time
50%
quicker resolution time
The Al chatbot lets our team focus on the complex cases while customers still get quick answers 24/7.
81%
faster first reply time
5min
average resolution time
Customer Service Outsourcing:
What’s It All About
SupportYourApp. Your Trusted Customer Care Outsourcing Partner
For the past decade, we’ve been delivering customer support outsourcing services tailored specifically to our clients’ business needs. We have a track record of partnering with clients like Calm, MacPaw, Here, Glovo, Mastercard, and others.
By introducing an AI customer service agent, we’ve helped businesses automate routine tasks, handle higher volumes with ease, and stay available 24/7 without extra costs.
We believe that support is more than just resolving tickets. Rather, it’s building a lasting relationship with your customers, leaving a positive impression with every interaction.
That’s what we help our clients achieve: create a connection with their customers, ultimately, boosting satisfaction and sales.
Why Choose SupportYourApp
Our expertise spans multiple industries, business sizes: from startups to corporations, and diverse global markets. Here's what makes Support YourApp stand out among other customer service outsourcing companies:
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16+ years of experience providing 24/7 secure outsourced customer service
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AI-driven customer service solutions: we automate up to 80% of support inquiries, and human agents step in for high-stakes or sensitive cases.
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We train support teams in your industry specifics and to meet your business needs
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Omnichannel CX services — email, chat, phone calls, social media, and others
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Scalable teams: support team size is adjusted based on seasonal spikes or daily changes
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We speak 60+ languages and have worked with clients in 30+ countries
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PCI-DSS certified and GDPR-compliant, we safeguard your data
As your support-as-a-service partner, we’ll take care of all your support needs, so you’ll be able to focus on your core business tasks. Let’s connect and see what kind of solution works best for you. Contact us today to get a quote!
Perks of Outsourcing Customer Service
Whether your business is expanding with support lagging behind or you don’t have a support team at all, choosing to outsource customer service can be the solution.
Operational efficiency
Building and maintaining a support team comes with substantial amounts of time, effort, not to mention, significant costs. Outsourcing to a third-party customer service provider like SupportYourApp will help you reduce costs and free up resources to focus on growing your business.
At the same time, you’ll get skilled professionals to handle your customer requests with empathy and efficiency.
Elevated CSAT score
With our AI-powered chatbots, automating most common inquiries, and our experts resolving issues with a personalized approach, you’ll be watching your ticket resolution rates skyrocket and your customer satisfaction improve within months.
24/7 availability & flexibility
SupportYourApp’s support consultants are located in different time zones. So, if you outsource support with us, we’ll get your customers covered round-the-clock.
Whether you need to scale up or down, we’ll adjust your team swiftly. And if you enter new geographic markets, we’ll expand the team with consultants speaking the local language.
Access to AI customer support solutions
With chatbots and Voice AI agents, you’ll be able to automate up to 80% of simple requests, escalating complex or sensitive issues to human agents. This way, your customers will see a drop in response times, and agents will avoid burnout.
Our other AI-based customer service solutions, like AI for support agents, will also contribute to the speed of ticket resolution. By scanning the knowledge base and past interactions to find answers, they’ll help agents provide accurate and quick replies to customer inquiries.
Get Started with Customer Service Outsourcing Today
Not sure if you should outsource customer support? Fair question. We don't do one-size-fits-all: we provide customer support services that match your business, your customers, and your goals. Check out our packages to find the best plan for your business.
Customer Support
Outsourcing,
Explained
Discover smarter support powered by AI.
Explore Smarter Support-
What is customer support?
Customer support is designed to assist customers at any stage of product purchase or use by offering guidance, troubleshooting, and answering their questions. It's most effective when available 24/7 across multiple channels: text, in-app, WhatsApp, voice, widget, async video. So customers can reach you in the way that suits them best. Support doesn’t only determine how good customer experience will be, it also helps build trust and brand loyalty, ultimately, promoting your business growth.
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What is AI-powered customer service outsourcing?
AI-powered customer service outsourcing means partnering with an external team, backed by AI, to handle your customer interactions, from basic inquiries and technical issues to returns and feedback. AI can be used to speed up support. In such cases, AI manages routine tickets instantly, and human specialists handle complex escalations. The result: round-the-clock, high-quality support without the cost of hiring, training, or managing in-house staff.
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Why do companies outsource customer service?
When you think about all the work that goes into a support team, including hiring, training, maintenance, and updating templates and FAQs, it can quickly feel overwhelming. Outsourcing customer support lets you step back from daily support operations and focus on running your business. SupportYourApp handles everything related to support, from hiring to scaling your support team. We combine human expertise with AI agents which allows us to respond instantly, 24/7, and handle sensitive cases with empathy.
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What results can businesses expect from using AI for customer service?
Our clients see faster responses, lower costs, higher CSAT, often within months. AI resolves routine tickets instantly, freeing human specialists for complex cases. Resolution quality climbs. Cost-per-ticket drops. First-contact resolution rates tighten. Your support operation scales without adding headcount.See real numbers in our AI customer service case studies.
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What are the outsourcing customer service benefits?
As a third-party customer service provider, SupportYourApp helps companies reduce costs compared to hiring and training an in-house team while freeing internal teams to focus on core business priorities. Our AI-powered tools automate up to 80% of common requests, so human agents can handle high-stakes and sensitive cases. Our teams provide 24/7 multichannel coverage across chat, phone, email, and social media, so customers always receive timely responses. As your business grows, we can quickly adjust team size to match demand. Reach out to us if you have questions or would like to discuss your own support plan.
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