Outsource Support to Grow Faster & Become a Unicorn
Helping global tech
Unicorns scale faster with AI-enhanced teams by taking perfect care of their customers via chat, email, phone, and social.
Our Approach
Customer service outsourcing for efficient, scalable support.
“We have drastically improved all of our KPIs... customer satisfaction is higher than ever!”
Monica Perez, Head of CS, SignEasy, Inc.
Ultimate Security
PCI DSS Level 1. Top-tier security
for processing payment data
Data privacy protection
for California-based customers
Customer information
safety across the EU
Data protection through
certified security processes
Our Solutions
Services designed for rapid scaling.
AI-powered, human-led customer support solutions
AI quickly resolves routine queries. Human experts address complex and sensitive cases. You get lightning-fast support without compromising the quality.
SupportYourApp’s
Global Expertise
Scale and experience that powers your growth.
30
Countries
Clients all over the world
60
Languages
We speak our customers' language
"Hi! I'm Daria, CEO and Managing Partner at SupportYourApp, an Intelligent Support-as-a-Service company that has been providing secure customer and technical support services since 2010."
Our Tech Partners
We seamlessly connect to the platforms you trust.
Now
You select a package that fits best
1 day
Tailored solution
We design your support setup around your goals
7 days
Signup
We agree on all the details and you sign up
10 days
Integration
We deliver system integrations tailored to your needs
1 month
Launch
We go live and you watch your CSAT climb
Powering Clients
Growth Worldwide
Helping ambitious companies scale without compromise.
With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez
Monica Perez, Head of CS at Sign Easy
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown
Josh Brown, CEO Softorino
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny
Todd Penny, Founder at GoCodes
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor
Chris Devor, CEO and founder at Macroplant
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue
Kevin La Rue, Vice President at Skylum, Inc.
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach
Oliver Breidenbach, CEO and founder at Boinx Software Ltd.
250+ companies trust us to improve their customer support
Improve My Support
We developed a Voice AI Agent that instantly picked up calls, resolved simple product queries and escalated complex ones to the right support consultant.
95%
70%
SupportYourApp's team integrated seamlessly with our customer operations, helping us maintain a high standard of service even as our user base scaled rapidly.
40%
50%
The Al chatbot lets our team focus on the complex cases while customers still get quick answers 24/7. And if a sudden issue brings a flood of questions, we simply update the bot, and it takes over — no overload, no delays.
81%
5min
The client needed someone to professionally take care of their customers, orders, and calls, and also to set up the support workflow in a way that's easily scalable.
64%
4,5k
Trusted by 250 companies across 30+ countries
Customer Service Outsourcing:
What’s It All About
SupportYourApp — Your Trusted Customer Care Outsourcing Partner
For the past decade, we’ve been delivering customer support outsourcing services tailored specifically to our clients’ business needs. We have a track record of partnering with clients like Calm, MacPaw, Here, Glovo, Mastercard, and others.
By introducing an AI customer service agent, we’ve helped businesses automate routine tasks, handle higher volumes with ease, and stay available 24/7 without extra costs.
We believe that support is more than just resolving tickets. Rather, it’s building a lasting relationship with your customers, leaving a positive impression with every interaction.
That’s what we help our clients to achieve — create a connection with their customers, ultimately, boosting satisfaction and sales.
Why Choose SupportYourApp?
Our expertise spans multiple industries, business sizes from startups to corporations, and diverse global markets. Here’s what makes SupportYourApp stand out among other customer service outsourcing companies
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16+ years of experience providing 24/7 secure outsourced customer service
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We train support teams in your industry specifics and to meet your business needs
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Omnichannel CX services — email, chat, phone calls, social media, and others
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Scalable teams: support team size is adjusted based on seasonal spikes or daily changes
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We speak 60+ languages and have worked with clients in 30+ countries
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AI-powered customer service — we automate up to 80% of support inquiries
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PCI-DSS certified and GDPR-compliant, we safeguard your data
As your support-as-a-service partner, we’ll take care of all your support needs, so you’ll be able to focus on your core business tasks. Let’s connect and see what kind of solution works best for you. Contact us today to get a quote!
Perks of Outsourcing Customer Service
Whether your business is expanding with support lagging behind or you don’t have a support team at all, choosing to outsource customer service can be the solution.
Operational efficiency
Building and maintaining a support team comes with substantial amounts of time, effort, not to mention, significant costs. Outsourcing to a third-party customer service provider like SupportYourApp will help you reduce costs and free up resources to focus on growing your business.
At the same time, you’ll get skilled professionals to handle your customer requests with empathy and efficiency.
Elevated CSAT score
With our AI-powered chatbots, automating most common inquiries, and our experts resolving issues with a personalized approach, you’ll be watching your ticket resolution rates skyrocket and your customer satisfaction improve within months.
24/7 availability & flexibility
SupportYourApp’s support consultants are located in different time zones. So, if you outsource support with us, we’ll get your customers covered round-the-clock.
Whether you need to scale up or down, we’ll adjust your team swiftly. And if you enter new geographic markets, we’ll expand the team with consultants speaking the local language.
Access to AI customer support solutions
With chatbots and Voice AI agents, you’ll be able to automate up to 80% of simple requests, escalating complex or sensitive issues to human agents. This way, your customers will see a drop in response times, and agents — avoid burnout.
Our other AI-based customer service solutions, like AI for support agents, will also contribute to the speed of ticket resolution. By scanning the knowledge base and past interactions to find answers, they’ll help agents provide accurate and quick replies to customer inquiries.
Get Started with Customer Service Outsourcing Today
Not sure if you should outsource customer support? Fair question. We don't do one-size-fits-all: we provide customer support services that match your business, your customers, and your goals. Check out our packages to find the best plan for your business.
Customer Support
Outsourcing,
Explained
Discover smarter support powered by AI.
Explore Smarter Support-
What is customer support?
Customer support is designed to assist customers at any stage of product purchase or use by offering guidance, troubleshooting, and answering their questions. It's most effective when available 24/7 across multiple channels: live chat, phone, and social media. So customers can reach you in the way that suits them best. Support doesn’t only determine how good customer experience will be, it also helps build trust and brand loyalty, ultimately, promoting your business growth.
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What is customer service outsourcing?
Customer service outsourcing means partnering with an external team to handle your customer interactions — from basic inquiries and technical issues to returns and feedback. It helps you save time, reduce costs, and ensure round-the-clock, high-quality support without the need to hire, train, or manage in-house staff.
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How to outsource customer service?
Outsourcing customer service with us is easy, you just need to start, and we’ll guide you through the whole process. Start by selecting a solution that works best for you. Within a day, we’ll tailor your plan to your company needs. Once you sign up, we’ll start working on the knowledge base, templates for support consultants, and perform system integrations. We’ll handpick your support team and approve every candidate with you. In a month, we’ll launch, and in two months we’ll review our work to ensure everything is going as planned. If you’re in doubt which solution to choose, or have any other questions, you can fill out the form, and we’ll sort everything out.
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Why do companies outsource customer service?
When you think about all the work that goes into a support team, including hiring, training, maintenance, and updating templates and FAQs, it can quickly feel overwhelming. Outsourcing customer support lets you step back from daily support operations and focus on running your business. SupportYourApp handles everything related to support, from hiring to scaling your support team.
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How much does it cost to outsource customer service?
The price will depend on various factors, such as team size, support levels (L1 - L3), the number of languages the team speaks, integration options, and more. Our pricing page outlines all the available plans.
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What are the outsourcing customer service benefits?
As a third-party customer service provider, SupportYourApp helps companies reduce costs compared to hiring and training an in-house team, while freeing internal teams to focus on core business priorities. Our teams provide 24/7 multichannel coverage across chat, phone, email, and social media, so customers always receive timely responses. As your business grows, we can quickly adjust team size to match demand. Reach out to us if you have questions or would like to discuss your own support plan.