Customer Support
Case Studies
See how real-world companies achieved measurable results by outsourcing support to us.
Launching Agent-plus-AI Support in 7 Days for Mailcheck
With a promo campaign about to launch, Mailcheck wanted to get ahead of the ticket spikes.
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81%
Of routine requests resolved without human intervention
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3seconds
AI first response time
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51%
Faster resolutions across the board
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Read the Full StoryLopay, Payment Platform
SupportYourApp built Lopay a dedicated Tier 1 support team, scaling from one agent to six across UK and US hours.
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9/10 partnership satisfaction score
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Lopay's 5-star Clutch review of SupportYourApp
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6 consultants, scaled from 1 in 2024
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Read the Full StoryClozemaster, Language Learning Platform
SupportYourApp cleared Clozemaster's email ticket backlog and built a workflow that keeps new tickets from piling up again.
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1 shared agent handling all Clozemaster email requests
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1.5 years as Clozemaster's email support partner
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Read the Full StoryPayBump, AI-Powered Career Marketplace
SupportYourApp sped up PayBump's responses by 40%, took over email and chat support, and set up clear internal processes.
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40% faster response times
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50% quicker resolution
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Read the Full StoryCocoatech, macOS Productivity Software Company
SupportYourApp and CoSupport AI cut Cocoatech's chat resolution time from over 8 hours to about 5 minutes with an AI chatbot.
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81% of chat volume handled by the AI agent
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5 min 12 sec average resolution time, down from 8+ hours
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490 AI-handled chats in January, with no new hires
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Read the Full StoryPsychology Specialists Organization
SupportYourApp staffed 24/7 email and live chat support with C2 English, academic-writing consultants for a psychology organization's product launch.
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4 minutes live chat response time
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30 minutes email response time
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24/7 availability maintained across email and chat
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Read the Full StoryNotaryPublic24, Online Notarization Platform
upportYourApp brought NotaryPublic24's chats, email, WhatsApp, and calls into Intercom and grew its support team from one consultant to three.
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64% faster average resolution time
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4,500 requests resolved monthly, up from 1,800
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3 trained consultants, up from a single agent
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Read the Full StoryHappeo, SaaS Intranet Platform
SupportYourApp built a 24/7 first line of B2B customer support for Happeo, cutting average ticket reply time to under 30 minutes.
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30 minutes average reply time per support ticket
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24/7 coverage for clients across time zones
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Read the Full StorySoftorino, App Development Company
SupportYourApp built a Voice AI agent that gives Softorino 24/7 phone support and takes routine calls off its human team.
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95% faster first reply time
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70% faster resolution time
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43% CSAT gain, from 3.5 to 5.0
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Read the Full StoryIntelligent Workflow Automation Company
SupportYourApp placed a dedicated back-office consultant to run Salesforce onboarding and partner support for a workflow automation company.
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1,650 partner portal requests handled, about 15 a day
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770 voucher requests processed at 6 to 7 a day
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220 partners onboarded, about 2 every day
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Read the Full StoryFlibco, Airport Shuttle Service
SupportYourApp built 24/7 English and French support for Flibco, then moved it to a dedicated team ahead of peak travel season.
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24/7 coverage, with no customer left waiting
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Faster responses and consistent service quality
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Scales up for holiday peaks, down in quieter times
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Read the Full StoryPhotography Startup
SupportYourApp built a multi-team outsourcing model that lifted ticket resolution by 68% for a scaling photography startup.
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68% increase in ticket resolution rate
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46% faster ticket resolution times
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10x increase in daily ticket volume handled
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Read the Full StoryKurzgesagt, Science Animation Studio
SupportYourApp built a scalable eCommerce support team on Gorgias for Kurzgesagt, cutting first response time to 12 minutes and lifting CSAT to 4.95/5.
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12 minutes first response time during business hours
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4.95/5 customer satisfaction score
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19 minutes first response time, night shifts included
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Trusted by 250+
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Companies worldwide have already chosen SupportYourApp
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With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.
Monica Perez
Monica Perez, Head of CS at Sign Easy
SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.
Josh Brown
Josh Brown, CEO Softorino
Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.
Todd Penny
Todd Penny, Founder at GoCodes
The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.
Chris Devor
Chris Devor, CEO and founder at Macroplant
SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.
Kevin La Rue
Kevin La Rue, Vice President at Skylum, Inc.
We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.
Oliver Breidenbach
Oliver Breidenbach, CEO and founder at Boinx Software Ltd.
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