The Role Was Unique. So Was the Consultant We Found for a Tech Company

Challenges

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  No standard job description

  The role mixed partner onboarding, engagement, ongoing updates, and admin work. It didn't match a typical support or sales position, so a standard job posting was unlikely to surface someone who could cover every part of it.

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  Wide partner task range

  Daily work spanned application lead routing, partnership letters, Salesforce onboarding and account management, partner support cases, and issue triage. One person had to keep all of it moving at once.

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  Need for independent work

  The client needed someone who could run the role on their own. A specialist who needed regular direction would take time away from the partner team the role was meant to support.

Solution

SupportYourApp mapped the role with the client's partner lead, then placed one dedicated back-office consultant who worked independently from day one.

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  Needs mapping with the POC

  SupportYourApp worked directly with the client's Partner Program & Development Director, the main point of contact, to get a detailed picture of the role before choosing anyone. That's what made a fast match possible.

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  Single-candidate internal transfer

  Damla, a SupportYourApp consultant, moved over from another project with the experience and mindset the role called for. SupportYourApp presented her as the only candidate. The client approved her immediately.

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  Salesforce onboarding and accounts

  Damla handled Salesforce onboarding for new partners and kept their Salesforce accounts up to date. She also took over application lead routing.

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  Partner engagement and case handling

  She sent welcome emails, prepared partnership letters, coordinated webinars, and tracked partner incentives. Partner support cases ran through her too, with issues triaged as they came in.