Create a tailored support team with SupportYourApp.
We're here to back you up every step of the way.
Dedicated Agent
Complexity
Languages
Multichannel Support
Coverage
Talent Acquisition
Integration Plan
CRM Selection & Setup
Human Capital Development
Service Delivery Management
Project Documentation
Analytics Plan
Continuous Improvement
Quality Management
Backup
For businesses with a limited customer base in need of a highly personalized approach.
1+
L1, L2, L3
60+
Yes
Up to 16/7
Shared Hiring Specialist
Add-on
Add-on
Shared Manager
Shared SDM
Basic
Essential Analytics*
Add-on
Add-on
Add-on
For businesses with a growing customer base that require a diverse set of expertise and additional supervision at all stages of setup.
5+
L1, L2, L3
60+
Yes
Any
Shared Hiring Specialist
* Essential — included
* Standard add-on
* Advanced add-on
Add-on
Shared Manager
Shared SDM
Extended
Growth Analytics*
Add-on
Add-on
Yes
For businesses with a substantial customer base, complex support needs, and high inquiry volume.
20+
L1, L2, L3
60+
Yes
Any
Dedicated hiring team
* Essential — included
* Standard add-on
* Advanced add-on
Yes
Shared Manager
Shared SDM
Extended
Advanced Analytics*
Add-on
Add-on
Yes
For businesses that require a custom support ecosystem to handle a diverse range of customer interactions.
100+
* Option may be chosen among solutions
For businesses with a limited customer base in need of a highly personalized approach.
Dedicated Agent
1+
Complexity
L1, L2, L3
Languages
60+
Multichannel Support
Yes
Coverage
Up to 16/7
Talent Acquisition
Shared Hiring Specialist
Integration Plan
Add-on
CRM Selection & Setup
Add-on
Human Capital Development
Shared Manager
Service Delivery Management
Shared SDM
Project Documentation
Basic
Analytics Plan
Essential Analytics*
Continuous Improvement
Add-on
Quality Management
Add-on
Backup
Add-on
For businesses with a growing customer base that require a diverse set of expertise and additional supervision at all stages of setup.
Dedicated Agent
5+
Complexity
L1, L2, L3
Languages
60+
Multichannel Support
Yes
Coverage
Any
Talent Acquisition
Shared Hiring Specialist
Integration Plan
* Essential — included
* Standard add-on
* Advanced add-on
CRM Selection & Setup
Add-on
Human Capital Development
Shared Manager
Service Delivery Management
Shared SDM
Project Documentation
Extended
Analytics Plan
Growth Analytics*
Continuous Improvement
Add-on
Quality Management
Add-on
Backup
Yes
For businesses with a substantial customer base, complex support needs, and high inquiry volume.
Dedicated Agent
20+
Complexity
L1, L2, L3
Languages
60+
Multichannel Support
Yes
Coverage
Any
Talent Acquisition
Dedicated hiring team
Integration Plan
* Essential — included
* Standard add-on
* Advanced add-on
CRM Selection & Setup
Yes
Human Capital Development
Shared Manager
Service Delivery Management
Shared SDM
Project Documentation
Extended
Analytics Plan
Advanced Analytics*
Continuous Improvement
Add-on
Quality Management
Add-on
Backup
Yes
For businesses that require a custom support ecosystem to handle a diverse range of customer interactions.
Dedicated Agent
100+
If we start today...
Sign up
in 1–2 days
Kickoff
meeting
in 14–21 days
Meet
candidates
1–2 week
Training
in 30 days*
Launch
(first invoice)
If we start today...
Sign up
in 1–2 days
Kickoff
meeting
in 14–21 days
Meet
candidates
1–2 week
Training
in 30 days*
Launch
(first invoice)
What support solution suits my business best?
Considering the right fit for your needs? Evaluate key aspects like company size, work scope, tools, and process maturity. Consult with our experts to discover the most effective SupportYourApp solutions tailored for you.
What if I plan to add more options in the future?
Explore a wide range of add-ons and upgrade anytime to fit your evolving needs. Our flexible solutions can be customized to match your specific requirements.
How do you ensure the security and confidentiality of customer data?
Data is a valuable asset of every business, so we take organizational, physical, and logical measures to ensure privacy and security of customer data. SupportYourApp is ISO/IEC 27001:2013 certified and PCI DSS Level 1 Service Provider, HIPAA, CCPA, and GDPR-compliant. We are fully equipped to process data of various confidentiality levels.
Where will my team be located?
It is up to you. Your project’s support team can work from multiple locations or from one — whatever suits you best.
To what extent will I be involved in my team’s launch and management?
We can either involve you into any process at any stage and work together, or we can take care of everything, and you can focus on other areas of your business — the decision is up to you. Either way, we offer a team of professionals who can handle your project from the very start.
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