People, AI, or Both
Some teams want humans to handle support. Some want tech doing the work. Some want both running as one. Pick the path that fits you today.
Human Team
You've got AI. We bring the people.
-
Agents trained across chat, email, voice, and social
-
24/7 coverage, in 60+ languages
-
Our people work with your AI and tech stack
AI & Human Agents
You've got the goals. We bring the means.
-
AI handles text, voice, and assists human agents
-
Runs on your helpdesk, or we plug in the one that suits your setup best
-
Don’t have a CRM system? Our SupportCRM will be your inbox for all channels
AI & Systems
You've got the team. We bring the AI & tech stack.
-
AI clears up to 80% of routine tickets, and human agents resolve complex requests
-
Customers never notice the handoff
-
We run on our own CRM, or integrate with your system. The same goes for helpdesks: we plug into yours or bring ours
View Path Feature Details
Human Team
AI & Human Agents
AI & Systems
Delivery model
Human teams, dedicated or shared
AI, layered onto your existing team
AI plus shared or dedicated human agents
Ticket automation
CRM & Helpdesk workflow automation only
80% of L1 requests automated. L1–L3 handled by your human agents & sped up by 60% with AI agent assist.
80% of L1 requests automated. L1–L3 handled by our human agents & sped up by 60% with AI agent assist.
Coverage
24/7, in 60+ languages
AI runs 24/7, in 45 languages by chat and 32 by voice
24/7. 60+ languages covered by our human team, 45 by AI agent, 32 by AI voice
AI-assisted CRM
Not Included
Included
Included
AI agent for text
Not Included
Included
Included
AI voice agent
Not Included
Included
Included
AI agent assist
Not Included
Included
Included
Your AI & tech stack
Stays yours. We work inside it
Adds onto your current stack. Migration on request
Support runs on ours, or fits into yours
Helpdesk
Zendesk, Intercom, Freshdesk, HelpScout, or any other
Zendesk, Freshdesk, Gorgias, HubSpot, Zoho, OpenSat, and more
We plug into yours, or we bring one
Certifications
ISO 27001 certified, PCI DSS Level 1, GDPR, CCPA, HIPAA compliant
ISO 27001 certified, PCI DSS Level 1, GDPR, CCPA, HIPAA compliant
ISO 27001 certified, PCI DSS Level 1, GDPR, CCPA, HIPAA compliant
Management
One Client Success Manager, weekly and monthly report
Runs alongside your existing management
One Client Success Manager, report across AI and human work
Quality assurance
100% ticket QA in the first 30 days, then sampled
100% ticket QA in the first 30 days, then sampled
Scales with demand
Scales up or down as needed
Scales with ticket volume
Scales up or down as needed
Billing models
Pay-Per-Seat or Pay-As-You-Go
Pay-As-You-Go, priced by conversation volume
Pay-Per-Seat or Pay-As-You-Go
Time to launch
From one week
From one week
From one week
Built for
Teams with their own AI and/or tech stack
Teams with their own agents, ready to hand off the repetitive tickets
Teams who want support fully run by us, AI and human agents together
Included
Not included
Add-on available
* Option may be chosen among solutions
From Signup to Live in 7 Days
A clear path from your goals to live support.
Day 1
Day 3
Training & Integration
We assign agents and conduct training. If applicable, we connect the AI solution and integrate systems
Day 7
Launch
You go live and watch your CSAT climb
Awards Recognized for Excellence
Customer Support
Outsourcing,
Explained
Discover smarter support powered by AI.
Explore Smarter Support-
Why do companies outsource customer service?
By outsourcing support, you gain a skilled team providing top-notch customer care — no onboarding or product training needed from your side. SupportYourApp will do that for you.
-
How much does it cost to outsource customer service?
It depends on the size of the team, the number of languages, your business hours, and whether you prefer a dedicated or shared team of consultants. Contact us for pricing details.