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Why should you consider Amazon outsourcing with SupportYourApp?
Amazon outsourcing customer service — how would you know when you need it? When it comes to running your Amazon store, there are several key points that every proprietor needs to look at:
- The quality of content — photos and descriptions of the goods for sale;
- Goods availability in stock;
- Percent of returned or damaged items;
- Time the communication with the customer base takes;
- The quality of customer service.
These, among others, are the points that can make or break the customer experience in your Amazon store. And surely, when you spend a lot of time setting up and trying to manage your Amazon shop, you want to follow up on all of them. But with time it can become extremely difficult as the demand for your goods starts to grow and you start thinking about delegating at least parts of your tasks. What you can delegate? You can have your Amazon customer service outsourced, and it will become the best decision ever for you and your online store.
Consider Amazon outsourcing with SupportYourApp and see instant results.
Why SupportYourApp is the right choice for Amazon outsourcing customer service?
Our teams of professionals will be glad to take over any task that you want to have outsourced, but in general the most popular tasks are:
- Customer support
SupportYourApp has a decade long working experience in providing support to customers from more than 20 countries around the globe, and we do so in 31 languages. We are the pros when it comes to customer service and customer support, so we are more than ready to provide your Amazon customers with the best Amazon purchasing experience.
Our team will take care of: - Answering customer questions and inquiries;
- Overturning bad reviews;
- Following up on order status;
- Taking care of returns and exchanges;
- Providing the best communication to your customers.
- Content moderation
It is clear that when making a decision on whether to buy the wares or not, customers want to have a full view of the product. That is why it is crucial to have 5–7 photos of each product, capturing it from all angles and showing it in use if possible. Knowing how to describe Amazon items for sale is also of the utmost importance, so hiring those who know how to do it the best is one of the keys to successful and fruitful Amazon business.
Outsourcing your content creation and moderation team to SupportYourApp will make sure that your customers receive the best and fullest information about the products and will be comfortable purchasing from you again and again. - Product listing and moderating
Every Amazon store owner knows how important it is to have a diverse stock to satisfy any possible need of every possible customer. But keeping track of the items in stock as well as those that have just arrived all the while following up on ad campaigns and collaborating with different manufacturers might be too much to handle.
Amazon outsourcing services from SupportYourApp will let you keep track of products and will make sure that your listing is up-to-date and has all the necessary content attached to every position in your Amazon shop. - Managing ads and launching campaigns
Advertisement is the key to success. Especially in the e-commerce segment. Amazon outsourcing will allow you to dedicate your time to advertising your products but will also provide great expertise for launching and running your ad campaigns as well as looking for the possibilities to collaborate with influencers, manufacturers and various ad platforms.
Make sure that your campaigns are fresh and correspond with the best and latest marketing techniques of our time with Amazon outsourcing from SupportYourApp.
Ensure the best Amazon customer experience with SupportYourApp.
Our expertise: Amazon outsourcing and flexibility
Amazon has 12 million goods listed. That means that in order to get noticed Amazon business has to dedicate a lot of effort and a lot of time to making sure that they stand out with the quality of the product and with the quality of content that surrounds the product. And we at SupportYourApp know how to stand out from your competitors for sure.
For you to be one of the best Amazon sellers and for us to provide you with the best Amazon outsourcing services we take the following steps:
1. Develop a marketing strategy for your shop
We know for sure that the clients come to us because of our experience in providing customer support. That is why we are more than ready to give our view of their business development whenever our clients may require such expertise. Surely, more often the clients just want our team to adjust our services towards an already existing strategy, which is what we do best.
Developing a marketing strategy and a sales plan for our customers is what requires market research and understanding of Amazon services. That is why we dive in deep into learning the principles of Amazon outsourcing and Amazon selling in order to provide our customers with the best and most efficient Amazon operating decisions in the market
2. Work carefully on overturning bad reviews
A whopping 95% of buyers read online reviews before making a decision to buy something. 72% of customers do not make any actions before reading at least one review about a product or a service. And 97% of buyers say that online reviews influence their choice of a service or a product. With stats like these it is no wonder that we pay so much attention to overturning bad reviews about your Amazon goods.
Even though we provide outsourcing services, we see ourselves as an extension of your team. And one of our primary tasks as your Amazon outsourcing provider is to see that your shop is doing extremely well month after month. That is why we go in either of two directions: we provide the best Amazon customer service in order to avoid bad reviews altogether, or we connect with the customers who felt the need to leave a negative review, find out the reason for it and overturn their negative experience into a positive one. That is how we make sure that 100% of your customer base is satisfied with your services enough to turn loyal.
3. Take care of content moderation
Taking good photos of your products and writing perfect selling descriptions is one of the key tasks for the Amazon outsourcing team. Quite often our customers require content moderation and product support outsourcing, so we are more than happy to provide this service to them whenever needed. After all, 93% of the customers consider visual representation of the product the key feature when it comes to their purchasing of the product and 90% are saying that the quality of the photo is what helps them decide whether the product is worth purchasing. Almost the entire customer base of Amazon shops relies on photos when it comes to their purchasing of the products. That is why we at SupportYourApp pay so much attention to details when it comes to managing visual and written content in your Amazon shop.
4. Expand the consultants’ team on demand
Hot season always comes at the same time each year and yet, it is always unexpected. It is calculated that every year online purchasing increases 10% around Christmas time. It means bigger order flow, bigger stock to track and bigger inquiry flow to answer. Surely, around this time the team might need expansion as more people are needed to provide the best Amazon outsourcing services. And we are ready to be as flexible as our customers need us to. Fast expansion of the team, quick onboarding and swift training will ensure that your team consists of as many people as you need.
In a nutshell: Do you really need Amazon outsourcing services?
Partnering with SupportYourApp is not about delegating your customer service to someone else. It is about getting a strategic advantage for your future growth. Because Amazon is much more than a sales platform; it is one of the biggest marketplaces where you can find customers from around the world. But also you can find a lot of competitors. To stand out, you need knowledge, experience, and resources. We provide all of that and more, handling everything so you can focus on expanding your business. Delegate your customer care to SupportYourApp and ensure your customers are happy with your service.
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