Amazon Support Outsourcing

A solution for those who sell on Amazon and need help with handling requests.

Support outsourcing
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Solutions

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Features

  • Ensuring total compliance with Amazon’s policies
  • Supporting customers during business hours and after hours
  • Keeping track of your product stock
  • Studying your products and offers
  • Managing accounts even with the biggest flow
  • Providing your customers with timely replies
  • Tracking first contact resolution rate and first reply time
  • Conducting customer satisfaction surveys

140+ companies worldwide have already chosen SupportYourApp

Find Out Why
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Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

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    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

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Why should you consider Amazon outsourcing with SupportYourApp?

When it comes to running your Amazon store, there are several key points that every proprietor needs to look at: 

  • The quality of content — photos and descriptions of the goods for sale;
  • Goods availability in stock;
  • Percent of returned or damaged items;
  • Time the communication with the customer base takes;
  • The quality of customer service.

These, among others are the points that can make or break the customer experience in your Amazon store. And surely, when you spend a lot of time setting up and trying to manage your Amazon shop, you want to follow up on all of them. But with time it can become extremely difficult as the demand for your goods starts to grow and you start thinking about hiring a freelancer to take over at least parts of your tasks for you. But wait. There is a better option — you can have your Amazon customer service outsourced, which will become the best decision ever for you and your online store. 

Consider Amazon outsourcing with SupportYourApp and see instant results. 

What Amazon tasks can you outsource to SupportYourApp?

Our teams of professionals will be glad to take over any task that you want to have outsourced, but in general the most popular tasks are:

  • Content moderation

    It is clear that when making a decision on whether to buy the wares or not, customers want to have a full view of the product. That is why it is crucial to have 5-7 photos of each product, capturing it from all angles and showing it in use if possible. Knowing how to describe Amazon items for sale is also of the utmost importance, so hiring those who know how to do it the best is one of the keys to successful and fruitful Amazon business. 

    Outsourcing your content creation and moderation team to SupportYourApp will make sure that your customers receive the best and fullest information about the products and will be comfortable purchasing from you again and again.

  • Product listing and moderating

    Every Amazon store owner knows how important it is to have a diverse stock to satisfy any possible need of every possible customer. But keeping track of the items in stock as well as those that have just arrived all the while following up on ad campaigns and collaborating with different manufacturers might be too much to handle. 

    Amazon outsourcing services from SupportYourApp will let you keep track of products and will make sure that your listing is up-to-date and has all the necessary content attached to every position in your Amazon shop.

  • Managing ads and launching campaigns

    Advertisement is the key to success. Especially in the e-commerce segment. Amazon outsourcing will allow you to dedicate your time to advertising your products but will also provide great expertise for launching and running your ad campaigns as well as looking for the possibilities to collaborate with influencers, manufacturers and various ad platforms.

    Make sure that your campaigns are fresh and correspond with the best and latest marketing techniques of our time with Amazon outsourcing from SupportYourApp. 

  • Customer support

    SupportYourApp has a decade long working experience in providing support to customers from more than 20 countries around the globe, and we do so in 31 languages. We are the pros when it comes to customer service and customer support, so we are more than ready to provide your Amazon customers with the best Amazon purchasing experience.

    Our team will take care of: 

    • Answering customer questions and inquiries;
    • Overturning bad reviews;
    • Following up on order status;
    • Taking care of returns and exchanges;
    • Providing the best communication to your customers.

    Ensure the best Amazon customer experience with SupportYourApp. 

Our expertise: Amazon outsourcing and flexibility

Amazon has 12 million goods listed. That means that in order to get noticed Amazon business has to dedicate a lot of effort and a lot of time to making sure that they stand out with the quality of the product and with the quality of content that surrounds the product. And we at SupportYourApp know how to stand out from your competitors for sure. 

For you to be one of the best Amazon sellers and for us to provide you with the best Amazon outsourcing services we take the following steps:

  1. Develop a marketing strategy for your shop

    We know for sure that the clients come to us because of our experience in providing customer support. That is why we are more than ready to give our view of their business development whenever our clients may require such expertise. Surely, more often the clients just want our team to adjust our services towards an already existing strategy, which is what we do best. 

    Developing a marketing strategy and a sales plan for our customers is what requires market research and understanding of Amazon services. That is why we dive in deep into learning the principles of Amazon outsourcing and Amazon selling in order to provide our customers with the best and most efficient Amazon operating decisions in the market 

  2. Work carefully on overturning bad reviews

    A whopping 95% of buyers read online reviews before making a decision to buy something. 72% of customers do not make any actions before reading at least one review about a product or a service. And 97% of buyers say that online reviews influence their choice of a service or a product. With stats like these it is no wonder that we pay so much attention to overturning bad reviews about your Amazon goods. 

    Even though we provide outsourcing services, we see ourselves as an extension of your team. And one of our primary tasks as your Amazon outsourcing provider is to see that your shop is doing extremely well month after month. That is why we go in either of two directions: we provide the best Amazon customer service in order to avoid bad reviews altogether, or we connect with the customers who felt the need to leave a negative review, find out the reason for it and overturn their negative experience into a positive one. That is how we make sure that 100% of your customer base is satisfied with your services enough to turn loyal. 

  3. Take care of content moderation

    Taking good photos of your products and writing perfect selling descriptions is one of the key tasks for the Amazon outsourcing team. Quite often our customers require content moderation, and we are more than happy to provide this service to them whenever needed. After all, 93% of the customers consider visual representation of the product the key feature when it comes to their purchasing of the product and 90% are saying that the quality of the photo is what helps them decide whether the product is worth purchasing. Almost the entire customer base of Amazon shops relies on photos when it comes to their purchasing of the products. That is why we at SupportYourApp pay so much attention to details when it comes to managing visual and written content in your Amazon shop.

  4. Expand the consultants’ team on demand

    Hot season always comes at the same time each year and yet, it is always unexpected. It is calculated that every year online purchasing increases 10% around Christmas time. It means bigger order flow, bigger stock to track and bigger inquiry flow to answer. Surely, around this time the team might need expansion as more people are needed to provide the best Amazon outsourcing services. And we are ready to be as flexible as our customers need us to. Fast expansion of the team, quick onboarding and swift training will ensure that your team consists of as many people as you need. 

To put it short — SupportYourApp is going to provide your Amazon shop with attention and care it really needs to grow and scale up. This will make sure that your customers come back and that your operation is as successful as it can be.

Implement Amazon outsourcing customer services to ensure efficient operation:

  • Ensure perfect communication flow with your customers

    E-commerce is one of the most demanding and fastest growing fields at the moment. This means that those who provide excellent customer service for their Amazon buyers stand out from the crowd and elevate their Amazon customer experience.

    SupportYourApp will make sure that you have a real chance of standing out from your competitors in the marketplace by having a perfect communication flow. We will answer all your Amazon messages and questions, communicate with your Amazon customers and make sure that your business has the best possible reputation.

  • Deal with all your Amazon tasks with Amazon outsourcing

    We know that as an Amazon business, you have a lot of tasks on your hands. You have to talk to the customers, track your inventory and make sure all your Amazon inquiries get answers. And it is understandable that you need as many people as possible to deal with this amount of tasks. But be sure — we at SupportYourApp are ready to provide you with all the Amazon outsourcing you need. As your services get better, your Amazon customers get better shopping experience, which means that they will want to come back for more of your services and your goods. Selling was never as pleasurable as with SupportYourApp product support outsourcing.

  • Follow all you Amazon metrics

    When running your Amazon page, it is important to understand all the metrics and track all the performance statistics to know how successful you are and how much time you need to perfect your services. But running an Amazon company by yourself might prove to be difficult. The answer here is Amazon outsourcing. With outsourcing, you can be sure that all your metrics are up to standard and that you are providing the best services possible.

  • Get Amazon outsourcing expertise

    SupportYourApp has years of experience connecting businesses with talent and hiring the consultants who are going to be the best when it comes to leading your Amazon shop to success. Amazon outsourcing is the answer to all your outsourcing needs, and we are glad to provide you with it.

  • Keep all your conversations secure

    SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your customers’ data. Instead, put those freed resources into managing and scaling your business.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
How effective is outsourcing for Amazon?
When it comes to Amazon efficiency, we can say that the more of the inquiry flow you have, the more efficient it is. Fully outsourcing at least one of your Amazon tasks will free your time for a lot of other tasks. Want to see how effective Amazon outsourcing is? Message us at hi@supportyourapp.com right now and get your quote.
What is the best Amazon outsourcing strategy?
Surely, Amazon outsourcing has several steps. There is applying to get outsourced support, determining how many consultants you need on your Amazon outsourcing team, integration process and the launch of the team. During this time you as a vendor are free to choose your own strategy or ask SupportYourApp for an expertise in the field.
I need help with Amazon advertising outsourcing
We will be glad to help you with your Amazon advertisement. We will look for launching opportunities, develop a marketing strategy and update your campaign’s requirement as time goes by.
What is Amazon Seller Central outsourcing?
If you have an Amazon Seller Central account, you're considered a marketplace or a seller. Outsourcing your Seller Central page means to outsource the entire process of running your Amazon shop altogether.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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