Order Taking Service

Optimize your order taking service with SupportYourApp to delight your customer base.

Support outsourcing
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Features

  • Recording in- and outbound calls for your review
  • Reaching new and existing customers using your scripts
  • Developing custom call scripts upon request
  • Taking orders during and after business hours
  • Providing weekend order taking services
  • Implementing up-to-date hard- and software
  • Providing only hand-picked, and sales-oriented teams
  • Providing the teams with pre-launch training
  • Tracking regular KPI statistics

140+ companies worldwide have already chosen SupportYourApp

Find Out Why
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Customer Support Outsourcing for SignEasy
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Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
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Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
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Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

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 1st month of integration is free! 

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    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
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What is an order taking service?

In- and outbound call centers take and process orders from the customers. An order taking service is a part of an order management service, which includes staying with the customers from the moment of the order being put into post-purchase support. Call center order processing includes taking and making calls from and to the customers and making sure they are satisfied and will make another order. 

Order taking call center services

Order taking answering services

Order taking answering service can help businesses not only increase their revenue, but stop losing money. 70% of customers will not make a repeat call if not answered right away. A phone order taking service call center team can answer all your customers’ questions, provide them with the information and channel your business voice through online order service. An answering service team can manage the incoming calls in order and escalate them to the correct teams if needed. 

Order taking call center and question answering service is a BPO service every e-commerce business needs. 

Order taking customer service and support

Order taking service call centers for customers should not stop with taking orders and seeing them through. An order taking service team should be prepared to answer customers’ questions and provide them with the information about the use of the product and resolve the issues that might occur after the purchase is delivered. 

Outsourcing order taking services and call center call handlers teams can give businesses more room for maneuvering and achieving their businesses goals. 

Order taking up- and cross-selling

Call center order taking services live operators can not only take inbound and make outbound calls. They can also contribute towards loyalty forming within the entire customer base. 

Existing call center customers are 50% more likely to make a repeat purchase. New customers are only 31% likely to make a purchase from a brand. Providing excellent service to both new and existing customers would grow the level of loyalty in the customer base and, as a result, increase the revenue.

Order taking service standard: customer communication

The SupportYourApp team has been handling customer communication for hundreds of businesses over a decade of our expertise. Through the years, we have come to the conclusion that proper call center customer communication is a key to forming a trusting and loyal relationship with the customers. 

What do we at SupportYourApp implement to keep our clients’ customers satisfied with the order taking services:

We use positive language: customers are 52% more likely to make an additional purchase after a positive experience. And we believe that positive language equals positive experience. That is why we are dedicating so much time and attention to teaching our teams positive customer communication while order taking. 

Our order taking and customer support call center teams have special rules they stick to when communication with the customers: 

  • Never say ‘No’. Substitute it with ‘We will look into the issue’ or ‘We will do our best to resolve your issue fast’. 
  • Never take customers’ attitude personally. The customers are angry at the situation, and not the support representative. 
  • Always stay positive and adapt towards the customer’s communication style. This way, customers feel at their most comfortable and the communication process goes by smoother. 
  • Make sure your product knowledge is up-to-date, and you know everything there is about the latest updates and additions. This way we provide the customers with the most relevant information we have. 

We always go the extra mile: the call center order taking process can be leveraged by the team and turned into the process of loyalty forming. This transformation is possible by going the extra mile for any customer and in any way possible. 

Moreover, our customer-centric approach allows our call center order taking teams to be more efficient due to a bond established with the customers during the first several seconds of our communication. We are prepared to provide them with any answers or help, and they are prepared to provide us with the information needed. As a result, up- and cross-selling becomes easier and the call center order taking service is simpler and more efficient. 

We never dismiss customer feedback: 52% of customers think businesses need to take action on customer feedback. Only 1 in 26 customers bring their complaints up with the call center team. And they do it only because they want the quality of service to improve, so when they come back, they would not face the same issues. 

Our order taking and processing teams always gather customer feedback. Our own in-house built QCRM allows us not only to gather and systemize customer feedback, but to relay it directly to our clients. Even when using other systems, we gather customers’ opinions on: 

  • The quality of our services.
  • The quality of our clients’ products and services. 
  • The quality of customers’ communication with our support teams. 

This helps us provide the best call center order taking services and make sure the customers’ orders are processed and delivered in the shortest time. This elevates customer satisfaction and makes retention easier.

Order taking call center service benefits

  • 24/7 coverage

    71% of customers believe call centers should provide their telephone order taking service around the clock. This might be difficult with a single in-house team that requires a lot of training and attention. Outsourcing order taking services allows companies of any size to provide the most relevant order taking information and manage it in a timely manner. This decreases the level of customer frustration and optimizes the call center order taking process.

  • Customization and personalization

    71% of customers feel frustrated when their shopping experience is not personalized. Inbound order taking service is not easy to personalize, especially for big enterprises. An order taking account call center team requires a lot of resources to provide personalized order taking services. A good start would be a CRM system displaying the entire scope of information about a customer: 

    • Name
    • Age
    • Location
    • Purchase history
    • Valid contact information

    Having all this information at hand, order taking call center teams can deliver the best and most consistent services, all the while personalizing the approach towards the buyers.

  • Optimization of the processes

    Order taking service call center calls for a lot of logistics. It includes:

    • Taking calls.
    • Processing the orders.
    • Services and support provisioning for the customers.
    • Making sure the sales go smoothly and products, services, and customer communication are all top-notch. 

    Order taking services outsourcing will provide businesses with a unique possibility — to get rid of all these tasks and focus on their primary business goals and tasks. 

    An order taking call center team can be taught to do it all while saving human and monetary resources.

  • Strained team training

    Any call center team needs strained training. An order taking team is the one that arguably faces customers the most, which makes it a face of any company. With 77% of customers recommending a brand to a friend after just 1 bad experience, the importance of a highly trained order taking team is hard to underestimate. 

    Making sure a business’ order taking call center team is trained is one of the main steps on a way to the highest customer satisfaction level possible.

FAQ

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Ask Us A Question
How to start order taking customer service?
To establish an order taking call center team, a business should assess its needs and order flow. This will help establish the needed number of people on the team, number of languages spoken and the hours of coverage needed.
What is an order taking service?
An order taking call center service is a team that takes care of the customers’ orders, processes them and ensures the customers get their orders on time.
How to get vendors for order taking?
To select a perfect order taking call center service provider, a business needs to compare their prices, flexibility, security measures and the quality of their order taking team’s services.
What is the average cost to run an order taking call center?
The cost of running an order taking team depends on the number of people on the team, hours of coverage and the number of languages spoken. If you want to find out more about SupportYourApp pricing, message us at hi@supportyourapp.com.
What businesses need an order taking service?
E-commerce, travel agencies, delivery companies, and shops are among the businesses needing an order taking service team.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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Intercom Review

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