What are the benefits of outsourcing support for startups?
When running a startup, you always need to keep track of business expenses. From development to licensing — seemingly little things can put a serious strain on your budget over time. Because of this, outsourcing the tasks that require an entire team of experts makes perfect sense and there is likely no better example of this than customer support for startups. Our team scales with you, so no matter if you’re still trying to find your niche audience or getting ready for a highly-anticipated product launch we have a solution for you. Our cost–effective approach allows you to offer customer support, at only a fraction of an in–house team cost.
How do we help startups with customer support?
We provide a full end–to–end support solutions that include: email, live chat, phone and even social media support as well as other methods of providing support to your customers. In addition to all of this, we also provide a toll–free number for your customers to call, access to our in-house built and highly sophisticated CRM system for handling customer requests and the best professional management team that the industry has to offer.
How do we deal with high–volume?
Our service is highly scalable and at times when the situation calls for it, we will use all resources at our disposal to keep your situation under control. Whatever you are faced with — a new product launch, or a system–wide server failure on your end, we will always be in control of the situation and ensure that your customers are getting the best service in any situation.
How do we keep track of quality?
Our Quality Assessment Model allows us to revise an enormous amount of tickets in a short span of time. The entire evaluation process ensures that we do not miss any critical details during the assessment process. This is vital for companies that have unique products and require a unique approach to their customers. At the end of a given period you will receive a detailed report along with feedback and recommendations on how to make your product even better and more approachable by a wider audience. Want to learn more about how we can help you with startup support outsourcing? To get started — fill out your quote request now!