Startup Customer Support

Reply to your customers faster, save funds and scale quicker by outsourcing your startup customer support with SupportYourApp.

Support outsourcing
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Contact us at hi@supportyourapp.com

Solutions

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Features

  • Developing a customer support strategy
  • Supporting customers during business hours and after hours
  • Tracking regular KPI statistics
  • Implementing up-to-date hard- and software
  • Developing and updating FAQs and knowledge base
  • Offering flexible service packages

140+ companies worldwide have already chosen SupportYourApp

Find Out Why
Customer Support Outsourcing for SignEasy
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Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for SignEasy
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Here
Customer Support Outsourcing for Calm
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Kofax
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

Chat With Us
  • Now
    You are here
    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM™

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget™

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

Request A Call Back
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
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What are the benefits of outsourcing support for startups?

When running a startup, you always need to keep track of business expenses. From development to licensing — seemingly little things can put a serious strain on your budget over time. Because of this, outsourcing the tasks that require an entire team of experts makes perfect sense and there is likely no better example of this than customer support for startups. Our team scales with you, so no matter if you’re still trying to find your niche audience or getting ready for a highly-anticipated product launch we have a solution for you. Our cost–effective approach allows you to offer customer support, at only a fraction of an in–house team cost.

How do we help startups with customer support?

We provide a full end–to–end support solutions that include: email, live chat, phone and even social media support as well as other methods of providing support to your customers. In addition to all of this, we also provide a toll–free number for your customers to call, access to our in-house built and highly sophisticated CRM system for handling customer requests and the best professional management team that the industry has to offer.

How do we deal with high–volume?

Our service is highly scalable and at times when the situation calls for it, we will use all resources at our disposal to keep your situation under control. Whatever you are faced with — a new product launch, or a system–wide server failure on your end, we will always be in control of the situation and ensure that your customers are getting the best service in any situation.

How do we keep track of quality?

Our Quality Assessment Model allows us to revise an enormous amount of tickets in a short span of time. The entire evaluation process ensures that we do not miss any critical details during the assessment process. This is vital for companies that have unique products and require a unique approach to their customers. At the end of a given period you will receive a detailed report along with feedback and recommendations on how to make your product even better and more approachable by a wider audience. Want to learn more about how we can help you with startup support outsourcing? To get started — fill out your quote request now!

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
What is customer support?
Customer support is a range of services aimed at providing the customers with assistance and answers when it comes to purchasing and using the product.
How to outsource customer service?
To outsource your customer support service, contact us at hi@supportyourapp.com, and we will answer all the questions and provide you the help you need.
Why do companies outsource customer service?
Outsourcing customer service is a great way to gather a team that is going to ensure a great user experience and will provide top-notch care without you having to set the team up and teach them the product. SupportYourApp will do that for you.
How much does it cost to outsource customer service?
It all depends on the size of the team, the number of languages, your hours of operation and whether you prefer a dedicated or shared team of consultants. Click for more details about pricing.
What are the outsourcing customer service benefits?
Outsourcing help and business support helps you leave the room for developing your brand and reach new heights without having to worry about hiring and teaching support consultants. Plus, outsourced customer service cost is much lower than building an in-house team from scratch.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

Bad Customer Service and How to Prevent It

Bad Customer Service and How to Prevent It

By Veronica Filipkova

5 min read
Customer Support and Brand Image

Customer Support and Brand Image

By Daria Leshchenko

5 min read

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