E-mail Support Outsourcing

Boost your customer satisfaction rate by outsourcing your support team. Contact us to learn more!

Support outsourcing
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Solutions

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Features

  • Developing a customer support strategy
  • Supporting customers during business hours and after hours
  • Tracking regular KPI statistics
  • Implementing up-to-date hard- and software
  • Developing and updating FAQs and knowledge base
  • Offering flexible service packages

100+ companies worldwide have already chosen SupportYourApp

Find Out Why
Customer Support Outsourcing for Calm
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Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

Chat With Us
  • Now
    You are here
    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

Pick up the best service for your needs:

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

Skylum, Inc. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
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Build a Reputation for Impeccable Service When You Outsource E-Mail Support With SupportYourApp

According to the Customer Service Benchmark Report only:

  • 9.5% of firms acknowledge receipt of a client e-mail automatically
  • 38% of support teams answer queries by e-mail
  • 3% of businesses follow-through on promises made via e-mail support

How does your e-mail game measure up? Is there room for improvement?

Don’t wait another minute; contact the team at SupportYourApp and learn how to leverage our outsourcing expertise to grow your business.

Types of E-Mail Queries We Handle

  •       Presales
  •       Product Education
  •       Client Onboarding
  •       Client Retention
  •       Upselling
  •       Cross-selling
  •       Technical Support for Software and General E-mail Support

Gain Immediate Access to Professional Client Support With E-Mail Outsourcing Companies

Does your team know how to write a support e-mail correctly? Does their response time meet the current industry standard? Is every e-mail support specialist aware of the crucial role they play in the service experience?

When you outsource e-mail support services, you gain instant access to a team fully trained in all the aspects of delivering impeccable e-mail support. Our specialists understand how to word e-mails to ask for information, sound polite, and reassure nervous or angry clients.

E-Mail Customer Service Outsourcing Provides Customized Service Solutions

Every business requires a different mix of outsourcing elements. That’s why you won’t find a one-size-fits-all e-mail support offering on our site. Instead, we provide each client with the custom solution they deserve. 

We start by assigning an email integration manager to learn as much about your business as possible. We then develop a custom outsourcing strategy that fits your e-mail support needs and your budget.

Your assigned email integration manager stays with the project from the start until your support goes live. They’re there every step of the way, providing you with a single point of contact. Nothing gets lost in translation because you work with the same outsourcing e-mail support team from start to finish.

What Differentiates SupportYourApp from Other E-Mail Outsourcing Companies?

Is it the ten years of experience in outsourcing, numerous awards, support in over 30 languages, representation in 32 countries, or our ISO certification? Those are all important, but nothing beats our outstanding service.

We’re passionate about providing your clients with the best possible support and only work with consultants who feel the same way. Not leaving anything to chance, we train our email service team members thoroughly and have regular refresher courses. 

Our team members are skilled communicators with a client-focused approach.  When you outsource e-mail support to us, we make it our business to help your company grow. 

Why is Our Non-Voice Support the Best?

Our e-mail service is the best because of our strict adherence to our core values. The following approaches helped us earn our place as Europe’s top contact center:

  • Personal Approach
  • Client First
  • Responsibility
  • Challenges are Opportunities
  • Openness
  • Progressiveness
  • Flexibility
  • Curiosity

The Benefits of Outsourcing E-Mail Support

Improving Customer Satisfaction

Outsourced e-mail services lead to increased customer satisfaction. Clients receive the technical help that they require quickly and efficiently via their preferred channel.  Outsourcing connects them to an e-mail support representative that provides friendly service and specialist information.

The email support consultant may go a step further and also provide useful customer service e-mail tips. The goal is simple - the client leaves the interaction feeling that the company values them and your outsourcing project is successful. 

When you outsource email support, you take a firm step toward better client contentment. Improved customer satisfaction, in turn, leads to:

  • A higher lifetime value for the client
  • More referrals
  • Easier upselling and cross-selling
  • Better client retention
  • Increased customer loyalty

Driving Better Sales

When you outsource your email support, you’re effectively increasing your sales team. We train our e-mail support consultants to provide outstanding service and look for upselling and cross-selling opportunities.

Our consultants learn everything about the products you sell, enabling them always to match the client with the best options. With the relationship our e-mail support team builds with your customers, it’s easy for clients to trust their recommendations. 

Outsourcing E-Mail Support Improves the Employee Experience

89% of executives believe that a better employee experience leads to a better customer experience. Happy e-mail support employees are more productive and able to deliver a superior client experience.

When you outsource e-mail customer service, you reduce the workload for your in-house team. More importantly,  you remove the tedious questions that clients ask many times over. Your consultants appreciate it when you outsource e-mail support as it leaves them free to deal with more important, satisfying work.

Improving Operational Efficiency

Operational efficiency centers on everyone doing their assigned tasks with minimal interruptions. A high volume of queries daily makes it working efficiently challenging.

Even where the ticket requires a short answer, the consultant must stop what they’re doing to attend to it. The consultant loses their concentration on the task at hand, which effectively means starting again. 

Whether you’re an established business or a start-up, outsourcing e-mail support services allow you to focus on growing your business. We do what we do best to free up your team to do the same.

Outsourcing E-Mail Support Reduces Costs

When it comes to customer service, e-mail tips the scales in your favor. With the right team, you can effectively monitor results and contain costs. 

You save even more by outsourcing your email service to SupportYourApp. We’re responsible for housing, equipping, training, and compensating our teams. We build our in-house capacity to save you the trouble of doing so yourself.

Allowing Client Access to Multilingual Service

Our e-mail team provides support in 31 languages and works in 32 countries around the world. If you’re ready to expand onto the international stage, we’ve got the team to make the transition seamless.

Integrating Your Custom E-mail Support Services Outsourced Solution

At SupportYourApp, we believe in custom solutions. There was no generic CRM system that met all our needs, so we built our own. Today our QCRM system provides top-rate support for our e-mail support teams and our clients. 

SupportYourApp’s QCRM system integrates flawlessly with:

  • Freshdesk
  • Zendesk
  • Intercom
  • Twitter
  • Helpscout
  • LiveAgent
  • Kayako
  • UserVoice 

Are  E-mail Support Outsourcing Services the Correct Option for Your Business?

Should you outsource e-mail support? Outsourcing provides companies the flexibility to scale operations quickly and draw on professional expertise. Add in the cost-saving potential and outsourcing email support is a valuable tool for business growth. 

Outsourcing this function may be viable for you if:

  • It takes 6 hours or longer for your e-mail support to answer a query from a client
  • You’d like to improve customer and employee satisfaction
  • You wish to streamline your workflow to improve productivity 

Still not sure?

Get in touch and schedule a no-obligation consultation. Our team will walk you through your outsourcing options for email or comprehensive support.  

Speak to Our Team Today About Our Customized E-Mail Support Outsourcing Services

Contact us today to discuss your e-mail support outsourcing needs. We’ll assign an integration manager to work with you from the first strategy session to the final handover. Let us work our outsourcing magic and transform your email support.

 

How It Works When E-Mail Support Services are Outsourced from SupportYourApp

  • 1. We Start your E-mail Support Project with Strategy Development

    Our Integration Manager meets with you to learn about your product, set the main goals for your business, and provide the go-live date. They’ll ascertain how viable it is to outsource e-mail support and how to incorporate it into your growth strategy.

  • 2. Development & Implementation of Knowledge Base

    A comprehensive knowledge base is essential when you outsource e-mail support. We learn everything we can about your company and product to create the ultimate resource for your clients and your team.

  • 3. Team Approval

    We select candidates for your e-mail support team and bring you in to meet them. If you approve, we move forward. If not, we’ll find new candidates. You have the final say in who joins your team.

  • 4. System Integration

    We set up support channels and seamlessly integrate existing systems with our tools, where necessary.

  • 5. Training Runs

    Your dedicated e-mail support team starts practicing and improving every day. You and our customer service e-mail quality assurance specialist monitor them and suggest improvements.

  • 6. Support Goes Live

    Your e-mail service team is ready to begin interacting with your clients, and we go live.

  • 7. Reports

    You receive reports on the progress and performance of your e-mail support team. We’ll provide a full record of client interactions, e-mail by e-mail, upon request.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
Will SupportYourApp’s outsourced e-mail services integrate with my current system?
Yes, SupportYourApp’s custom CRM integrates with Freshdesk, Zendesk, Intercom, Twitter, Helpscout, LiveAgent, Kayako, and UserVoice.
How does SupportYourApp deal with customer service e-mail quality assurance?
We assign each client a team that includes a Team Leader, Integration Manager, Account Manager, Quality Assurance Specialist, and Product Expert. We also regularly perform quality assurance audits and provide clients with access to each email we send and receive on their behalf.
How does paying for outsourced e-mail services save my business money?
By improving productivity within your offices and ensuring that every e-mail is responded to quickly and professionally. Companies also save on staffing and infrastructural costs.
Why does it pay to hire a third-party e-mail support specialist?
Aside from the cost savings, companies gain access to consultants trained to deal with clients impeccably. It allows firms to deliver that outstanding customer experience via email from day one.
Why is customized e-mail support so crucial?
Customized support ensures that you receive a solution that works for your company. You’ll only pay for the capacity you need and upgrade your requirements as your company grows.

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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