Build a Reputation for Impeccable Service When You Outsource E-Mail Support With SupportYourApp
According to the Customer Service Benchmark Report only:
- 9.5% of firms acknowledge receipt of a client e-mail automatically
- 38% of support teams answer queries by e-mail
- 3% of businesses follow-through on promises made via e-mail support
How does your e-mail game measure up? Is there room for improvement?
Don’t wait another minute; contact the team at SupportYourApp and learn how to leverage our outsourcing expertise to grow your business.
Types of E-Mail Queries We Handle
- Product Education
- Client Onboarding
- Client Retention
- Technical Support for Software and General E-mail Support
Gain Immediate Access to Professional Client Support With E-Mail Outsourcing Companies
Does your team know how to write a support e-mail correctly? Does their response time meet the current industry standard? Is every e-mail support specialist aware of the crucial role they play in the service experience?
When you outsource e-mail support services, you gain instant access to a team fully trained in all the aspects of delivering impeccable e-mail support. Our specialists understand how to word e-mails to ask for information, sound polite, and reassure nervous or angry clients.
E-Mail Customer Service Outsourcing Provides Customized Service Solutions
Every business requires a different mix of outsourcing elements. That’s why you won’t find a one-size-fits-all e-mail support offering on our site. Instead, we provide each client with the custom solution they deserve.
We start by assigning an email integration manager to learn as much about your business as possible. We then develop a custom outsourcing strategy that fits your e-mail support needs and your budget.
Your assigned email integration manager stays with the project from the start until your support goes live. They’re there every step of the way, providing you with a single point of contact. Nothing gets lost in translation because you work with the same outsourcing e-mail support team from start to finish.
What Differentiates SupportYourApp from Other E-Mail Outsourcing Companies?
Is it the ten years of experience in outsourcing, numerous awards, support in over 30 languages, representation in 32 countries, or our ISO certification? Those are all important, but nothing beats our outstanding service.
We’re passionate about providing your clients with the best possible support and only work with consultants who feel the same way. Not leaving anything to chance, we train our email service team members thoroughly and have regular refresher courses.
Our team members are skilled communicators with a client-focused approach. When you outsource e-mail support to us, we make it our business to help your company grow.
Why is Our Non-Voice Support the Best?
Our e-mail service is the best because of our strict adherence to our core values. The following approaches helped us earn our place as Europe’s top contact center:
- Personal Approach
- Client First
- Challenges are Opportunities
The Benefits of Outsourcing E-Mail Support
Improving Customer Satisfaction
Outsourced e-mail services lead to increased customer satisfaction. Clients receive the technical help that they require quickly and efficiently via their preferred channel. Outsourcing connects them to an e-mail support representative that provides friendly service and specialist information.
The email support consultant may go a step further and also provide useful customer service e-mail tips. The goal is simple - the client leaves the interaction feeling that the company values them and your outsourcing project is successful.
When you outsource email support, you take a firm step toward better client contentment. Improved customer satisfaction, in turn, leads to:
- A higher lifetime value for the client
- More referrals
- Easier upselling and cross-selling
- Better client retention
- Increased customer loyalty
Driving Better Sales
When you outsource your email support, you’re effectively increasing your sales team. We train our e-mail support consultants to provide outstanding service and look for upselling and cross-selling opportunities.
Our consultants learn everything about the products you sell, enabling them always to match the client with the best options. With the relationship our e-mail support team builds with your customers, it’s easy for clients to trust their recommendations.
Outsourcing E-Mail Support Improves the Employee Experience
89% of executives believe that a better employee experience leads to a better customer experience. Happy e-mail support employees are more productive and able to deliver a superior client experience.
When you outsource e-mail customer service, you reduce the workload for your in-house team. More importantly, you remove the tedious questions that clients ask many times over. Your consultants appreciate it when you outsource e-mail support as it leaves them free to deal with more important, satisfying work.
Improving Operational Efficiency
Operational efficiency centers on everyone doing their assigned tasks with minimal interruptions. A high volume of queries daily makes it working efficiently challenging.
Even where the ticket requires a short answer, the consultant must stop what they’re doing to attend to it. The consultant loses their concentration on the task at hand, which effectively means starting again.
Whether you’re an established business or a start-up, outsourcing e-mail support services allow you to focus on growing your business. We do what we do best to free up your team to do the same.
Outsourcing E-Mail Support Reduces Costs
When it comes to customer service, e-mail tips the scales in your favor. With the right team, you can effectively monitor results and contain costs.
You save even more by outsourcing your email service to SupportYourApp. We’re responsible for housing, equipping, training, and compensating our teams. We build our in-house capacity to save you the trouble of doing so yourself.
Allowing Client Access to Multilingual Service
Our e-mail team provides support in 31 languages and works in 32 countries around the world. If you’re ready to expand onto the international stage, we’ve got the team to make the transition seamless.
Integrating Your Custom E-mail Support Services Outsourced Solution
At SupportYourApp, we believe in custom solutions. There was no generic CRM system that met all our needs, so we built our own. Today our QCRM system provides top-rate support for our e-mail support teams and our clients.
SupportYourApp’s QCRM system integrates flawlessly with:
Are E-mail Support Outsourcing Services the Correct Option for Your Business?
Should you outsource e-mail support? Outsourcing provides companies the flexibility to scale operations quickly and draw on professional expertise. Add in the cost-saving potential and outsourcing email support is a valuable tool for business growth.
Outsourcing this function may be viable for you if:
- It takes 6 hours or longer for your e-mail support to answer a query from a client
- You’d like to improve customer and employee satisfaction
- You wish to streamline your workflow to improve productivity
Still not sure?
Get in touch and schedule a no-obligation consultation. Our team will walk you through your outsourcing options for email or comprehensive support.
Speak to Our Team Today About Our Customized E-Mail Support Outsourcing Services
Contact us today to discuss your e-mail support outsourcing needs. We’ll assign an integration manager to work with you from the first strategy session to the final handover. Let us work our outsourcing magic and transform your email support.