Social Media Customer Service Outsourcing

Boost your customer satisfaction rate by customer service outsourcing for your social media accounts.

Support outsourcing
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Solutions

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Features

  • Developing a customer support strategy
  • Scaling the team in a timely manner upon request
  • Supporting customers during business hours and after hours
  • Providing weekend customer support
  • Tracking regular KPI statistics
  • Moderating and creating content

100+ companies worldwide have already chosen SupportYourApp

Find Out Why
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Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Calm
Customer Support Outsourcing for Here
Customer Support Outsourcing for MasterCard
Customer Support Outsourcing for Lime
Customer Support Outsourcing for Niel Patel
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A
Customer Support Outsourcing for Lifx
Customer Support Outsourcing for Glovo
Customer Support Outsourcing for MacPaw
Customer Support Outsourcing for G2A

Why Choose SupportYourApp

Price may vary. Describe your needs, and we will calculate the pricing just for you.

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How much it costs? How it Works

Check integration roadmap and start scaling faster.
 1st month of integration is free! 

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    Choose a package to start with
  • in 24 hours We will contact you and help you personalize your ideal plan
  • in 1 week Sign up for our service and confirm all the details
  • in 10 days Integration: FAQ, template development, system integration, etc.
  • in 1 month LAUNCH: 1st month prepayment and we go LIVE
  • after 2 months 1st month revision, prepayment for 2nd month. Your customers are happy and so are you!

From any Channel...

Your customers will be heard through any channel you choose...

  • Email
  • in-app
  • Chat
  • VoiP
  • Facebook
  • WhatsApp
  • Viber
  • iMessage
  • ...any channel

...to any Integration

...and we can integrate with all major CRM systems or add a new integration just for you.

  • Gsuite
  • Zendesk
  • Help Scout
  • Fast Spring
  • Live Agent
  • Intercom
  • Freshdesk
  • Kayako
  • Uservoice

Secure otusourcing services Ultimate Security

The level of attention to security is completely unheard of for the support industry. For example, we have obtained PCI DSS Level 1 Service Provider certification for our facilities. It ensures data safety for you and your customers.

Services Catalog

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Custom Software

For the past 10 years we have built our own tools for handling customer support flow. And we are sharing it with you:

QCRM - qustomer support ticket management system

QCRM

Ticket management system that helps us manage huge teams and help them manage a huge workflow of emails.

Quidget – online chat widget for web

Quidget

Live chat tool which may be incorporated directly onto the web page that delivers faster performance and helps our team interact with the customers.

Quidget – online chat widget for web

Qouston

Though it blends into other interfaces and is almost imperceptible, it still is a powerful and sophisticated instrument that supercharges every interaction with the power of AI.

QCRM – customer management system

Clients Reviews

What will the cost of service be for you? Request a call, and we will get back to you within minutes.

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"We wanted to improve our standard of customer support. We had one full time person working in Germany. He did a great job, but he was off at night, on weekends... We also were not able to answer the phone. The outsourcing services of SupportYourApp did improve on that.".
Oliver Breidenbach from Boinx Software Ltd.

Oliver Breidenbach CEO and founder,
Boinx Software Ltd.,
boinx.com,
Germany.

Boinx Software Ltd. logo
"Within 3 months, over 80% of sales and support requests were able to be addressed directly by SupportYourApp. By creating the tools and processes we are now able to add additional resources when the need arises. They are truly committed to supporting the customer at all levels.".
Todd Penny from GoCodes

Todd Penny Founder,
GoCodes,
gocodes.com,
US.

GoCodes logo
"The highlight of SupportYourApp's CRM is the ability to review all the phone calls that come through, handy filter or quickly show open issues, or issues needing developer attention. At this point, it seems the most appropriate for our e-mail and phone support outsourcing.".
Chris Devor from Macroplant, Inc.

Chris Devor CEO and founder,
Macroplant, Inc.,
macroplant.com,
US.

Macroplant, Inc. logo
"With all the agents working on the team, we were able to drastically improve all of our key performance indicators. Our average first response time was dropped under 1.5 hours, our average resolution time dropped under 12 hours, and our customer satisfaction scores were higher than ever.".
Monica Perez from Sign Easy

Monica Perez Head of CS,
Sign Easy,
signeasy.com,
US.

Sign Easy logo
"SupportYourApp's work has resulted in a dramatic increase in great feedback from our customers. We hear all the time from customers on Shopper Approved, telling us they've never seen a company with such a fast response time.".
Josh Brown from Softorino Inc.

Josh Brown CMO,
Softorino Inc.,
softorino.com,
US.

Softorino Inc. logo
"SupportYourApp was a godsend to us. The ability to have people respond to our customers no matter where they are in the world on 24/7 basis is really astonishing. I was working in other companies where the support level did not come even close.".
Kevin La Rue from Skylum, Inc.

Kevin La Rue Vice President,
Skylum, Inc.,
Skylum.com,
US.

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Why do you need customer service outsourcing for social media accounts with SupportYourApp?

Social media support is vital to your company brand and gives your customers the option of reaching out via social media support channels. 3.8 billion smartphone users are reason enough to warrant this type of communication with customers. In addition to constant feedback, customers get the latest news on promotions, discounts, software updates and upgrades from your company and this pays off big in terms of customer retention and for your overall reputation.

Make sure that you reach your followers and have an up-to-date advertisement and content strategy that will help you get to your subscribers via customer service outsourcing.

Perks of social media management outsourcing with SupportYourApp and why we pay so much attention to it?

When it comes to customer service outsourcing on social media, there are several perks that we need to look at separately. 

  • You get expert assistance

    Customer service outsourcing might not be the most obvious of choices when it comes to social media, even though we can already see the surge in this service popularity. Hiring a separate contractor who can deal with communication with your audience via your social media accounts is yet to prove its efficiency when it comes to gaining new business leads, but we can already say that it is pretty efficient when it comes to building a loyal customer base. 

    SupportYourApp are experts when it comes to social media customer service outsourcing for small businesses as well as for medium and large companies. We provide top-notch services to those who need them through all social media platforms, and we have worked with businesses from different segments — e-commerce, tech companies, food delivery startups. 

  • We save your resources by covering all tasks

    Managing your social media accounts is not an easy task. Even though it might seem like something that doesn't take up a lot of time, it actually includes several steps: 

    • The need to create and manage quality content — the content on your pages is one of many forms of Tier 0 support. It is a part of the knowledge base that the customers can use in order to get full knowledge and understanding of your product and services even when your business uses customer service outsourcing. Creating the best content makes you more competitive in the marketplace.
    • The need to communicate with your customers — more than 50% of customers in the United States try to reach the vendor of their choosing via the social media. This means that they ask their questions, inquire about the product or a service and generally communicate with the vendor via social media account.
    • The need to launch ad campaigns — ad campaigns in social media is one of the best ways to reach your target market as there are almost 3.5 billion users of social media in the world. 
  • You get a competitive edge

    Customer service outsourcing via social media is still a bold move and one that not all businesses are ready for. After all, why outsource social media management when it doesn’t really take up a lot of time…? Or so it seems. But in reality social media has a lot of power when it comes to marketing and to standing out from the competition. Customer service outsourcing to SupportYourApp will make sure that your business gets the needed expertise and a perfect competitive edge.

  • You can focus on more important things

    Managing social media is not an easy task. In order to provide a perfect social media services to your customer base you need to:

    • Communicate with the customers and answer all their inquiries as fast as possible;
    • Create an engaging content plan and stick to it;
    • Create, launch and maintain ad campaigns and make sure that you do not exceed your budget for it;
    • Update information about goods or services as soon as new pieces of it appear;

      These tasks usually take up a lot of time and need a lot of dedication and attention from those running social media accounts. Social media customer service outsourcing and outsourced social media management will allow you to focus on more important things like your team management, your customer service and your development.

  • You get just the right marketing expertise

    With SupportYourApp social media customer service outsourcing you not only get a perfect customer service. You also get a much-needed marketing expertise that will help your business scale and gain more customers and satisfy your existing customer base. All because of outsourced social media management.

Outsourced social media management — expertise and advantages

We at SupportYourApp have been dealing with social media customer service outsourcing for a long time. And we sure have seen a lot of businesses go through the decisions of customer service outsourcing and scaling as a result. Through the years we have seen several benefits of social media outsourcing:

  • Learn how to connect with the audience by social media customer service outsourcing

    “Can I outsource social media and remain connected with my audience?” This question stands quite often with those who are planning on customer service outsourcing. And the answer is yes — connecting with your audience is quite easy when you have an active social media account. How do we at SupportYourApp facilitate your communication with the customers even when outsourcing social media?

    Well, first we are integrating social media into your contact center CRM system of choice. This means that we are able to see all the questions and inquiries from your customers and answer them in a timely manner. This way no question goes unanswered and all answers are given at just the right moment as 60% of customers expect to get an answer within an hour when leaving a complaint via the social media. Customers are also 15% more likely to drop a brand if they do not get answers to their comments on the businesses’ social media pages.

  • Gather data about the target audience

    Social media is a perfect way to see and get to know your target audience or the audience that is the most interested in your services. And it is clear that having just the right data about your audience will help you immensely with your marketing and ad campaigns. 

    SupportYourApp team gathers and analyzes the data that we get from your social media accounts, further facilitating the development of your brand and making future campaigns run easier and more efficiently. 

    With 45% of the world's population using social media, it is easy to see how simple it is to gather the information about the audience when implementing social media marketing on a daily or weekly basis. 

  • Social media as one of the main channels for customer complaints and communication

    We have found that about 47% of customers complain about the quality of service via social media. This means that almost half of your users complain about the quality of your services via the social media accounts of businesses. And those businesses that neglect social media customer service outsourcing fail to hear their customers’ opinions, damaging their reputation and making them lose their customer base as a result.

  • Promoting your content will increase your brand awareness

    83% of users make a purchase from brands after they see their content on Pinterest — just a little fact that shows how important quality content is and how important it is to promote it using the right platforms. Our clients usually need our expertise in customer service outsourcing to find out what platforms are the best for content promotion as we constantly analyze the performance of all the accounts in all social media, setting up the best foundation for our clients’ success.

  • Get more analytics than ever before to improve your services

    Analytics and information can never harm any business. On the contrary — the more you have, the better it is. And with SupportYourApp you will get all the information about your social media performance and about your audience’s engagement. This can help you provide better services and to have better engagement with your customers.

    Over 10 years of experience we have gathered all the possible analytics when it comes to social media outsourcing — the number of complaints received, their nature and their frequency. This helped us understand what information we needed to include into the knowledge base for the customers to help themselves, how fast we can answer difficult questions and how we can improve the time and quality and how channels of communication need the most attention and time from our side. All of this combined helped us improve our services and provide the best customer service possible.

Stand out with outsourced social media customer service

  • Quality social media support ensured by specialists

    Our services are aimed at providing you with a dedicated or a shared team of consultants who can handle your social media support channels. They are thoroughly trained and instructed to be your company’s voice on social media. With the help of platforms like Twitter, Facebook, and Instagram we keep your customers in the know on all the latest news and details, be it discounts, promotions, or upcoming products.

  • Every question is answered instantly

    Our social media consultants reply to all questions quickly and effectively. We integrate your social media accounts with our innovative CRM system to ensure that no customer is ignored. This will make sure that your business’ customers’ social media support queries have equal priority with phone, email and chats.

  • Outsource social media management

    If you’re running a startup, or simply just haven’t yet integrated social media into your strategy, we can get you set up on major and niche social media networks that you need to be a part of. By managing your social media channels, our teams make sure that you always have a direct and effective method of communication with your customers, while relieving you of the tedious work that goes along. When it comes to social media management we can take over the following tasks:

    • Develop a social media strategy — study everything there is about your audience, get a full understanding of the content they prefer, develop a content strategy, plan and schedule and so on. 
    • Create a social media schedule — how often do you want to post? How often does your audience need you to post? Will you be able to keep up the quality of the content with a current or a higher frequency? We will not only help you answer these questions, but will also develop these steps for you. 
    • Create and post the content — adhering to all the requirements of quality and frequency — whatever you and your audience needs! 
    • Engage with your audience — responding to all messages and comments. Making sure that all your customers are heard and understood. That is the top-notch customer service outsourcing level that we are going to provide you with 24/7. 
  • Protect your brand voice by leveraging social media

    Nowadays customers expect to communicate with the businesses non-stop no matter the time of day or season. Establishing 24/7 communication with your customers by customer service outsourcing will help your audience understand your customer centric values and get your brand tone of voice easily, no matter what social media platform you are communicating with them through.

  • Keep all your conversations secure

    SupportYourApp is PCI/DSS & ISO-certified, so you don’t have to worry about the safety of your customer’s data. Instead, put those freed resources into managing and scaling your business.

FAQ

To get the fastest answer for any question simply contact us and ask anything.

Ask Us A Question
Why outsource social media management?
Social media customer service outsourcing ensures that you and your team have the resources to pay attention to your business’ performance rather than to managing your social media and following the pages’ performance.
Can I outsource social media?
Of course! Social media customer service outsourcing is only gaining popularity, but it becomes more and more demanded as time goes by.
Is it possible to be integrating social media into your contact center?
SupportYourApp has an in-house developed QCRM contact center ticket management system that is able to be fully integrated with your social media accounts.
What is the typical cost for a social media outsourced team?
Social media outsourcing pricing varies depending on the size of the team, time coverage and the variety of services and communication channels you need. If you want to find out more about SupportYourApp pricing, get your quote right now!

Knowledge Base

For the past 10 years we have been through many-many challenges, victories, problems and failures. Here are our stories:

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Support for Fintech Companies

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