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of Your Support Solution
Create a tailored support team with SupportYourApp.
We're here to back you up every step of the way.
Included
Add-on available
Option may be chosen among solutions
Team Size
Complexity
Languages
Coverage
Multichannel Support
Talent Acquisition
Integration Plan
CRM Selection & Setup
Human Capital Development
Service Delivery
ManagementProject Documentation
Analytics Plan
Continuous Improvement
Quality Management
Backup
Essential
For businesses with a limited customer base in need of a personalized approach.
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0.5-4 talents
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L1
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Limited
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Up to 16/7
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Shared hiring team
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-
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Shared Manager
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Shared SDM
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Basic
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Basic
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-
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Growth
For businesses with a growing customer base that require a diverse set of expertise and additional supervision at all stages of setup.
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5-19 talents
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L1, L2, L3
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60+
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Any
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Shared hiring team
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Essential integration*
Standard integration* Advanced integration* -
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Shared/Dedicated Manager
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Shared/Dedicated SDM
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Extended
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Pro
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-
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Advanced
For businesses with a substantial customer base, complex support needs, and high inquiry volume.
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20-99 talents
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L1, L2, L3
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60+
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Any
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Dedicated hiring team
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Essential integration*
Standard integration* Advanced integration* -
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Shared/Dedicated Manager
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Shared/Dedicated SDM
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Extended
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Enterprise
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Launch Process
If we start today...
in 1–2 days
in 14–21 days
1–2 weeks
in 30 days
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Actually, ▲82% of Inc.500 companies
outsource support
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FAQs
What support solution suits my business best?
Considering the right fit for your needs? Evaluate key aspects like company size, work scope, tools, and process maturity. Consult with our experts to discover the most effective SupportYourApp solutions tailored for you.
What if I plan to add more options in the future?
Explore a wide range of Add-ons and upgrade anytime to fit your evolving needs. Our flexible solutions can be customized to match your specific requirements.
How do you ensure the security and confidentiality of customer data?
Data is a valuable asset of every business, so we take organizational, physical, and logical measures to ensure privacy and security of customer data. SupportYourApp is ISO/IEC 27001:2013 certified and PCI DSS Level 1 Service Provider, HIPAA, CCPA, and GDPR-compliant. We are fully equipped to process data of various confidentiality levels.
Where will my team be located?
It is up to you. Your project’s support team can work from multiple locations or from one — whatever suits you best.
To what extent will I be involved in my team’s launch and management?
We can either involve you into any process at any stage and work together, or we can take care of everything, and you can focus on other areas of your business — the decision is up to you. Either way, we offer a team of professionals who can handle your project from the very start.
Helping modern startups scale faster by outsourcing customer support.
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Wilmington, DE 19801, USA.
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