Support Insights

How to Align Customer Service Metrics With Real Customer Experience

“When the data and the anecdotes disagree, the anecdotes are usually right.” - Jeff Bezos As a Senio...

Daniel Kravchenko, Key Clients Director

How Much Does Customer Service Impact the Customer Experience?

As many as 73% of consumers say customer service is a critical factor in their loyalty to a brand. Y...

Maryna Stavnycha, Former Chief Marketing Officer

C2 English + Academic Writing: Our Digital Product Support for a Psychology Organization

“We value how quickly SupportYourApp has trained the consultants to meet our standards, so that they...

Bogdan Pecanac, Service Delivery Manager

SupportYourApp at 15: Stories, Lessons, and Surprises From Our CEO

The story of SupportYourApp started in October 2010 — back when Instagram didn’t exist yet, TikTok w...

Anastasiia Svyrydenko, Senior Content Writer

How These 5 eCommerce Companies Are Handling Black Friday Customer Support

A staggering 71% of customers expect a response within only five minutes on Black Friday.  With...

Olha Humeniuk-Solodka, Security Compliance Specialist

Best SaaS Customer Support Companies in 2026

An estimated 43% of companies now outsource their customer service. While in-house teams remain an o...

Ilya Patricha, Former Senior Service Delivery Manager

95% Faster Replies and Happier Customers: Inside Softorino’s Voice AI Story

“When we first tested Voice AI customer support from SupportYourApp, our honest reaction was ‘wow’ —...

Eugene Gordienko, Chief Technical Officer

HubSpot CRM Pros and Cons: A Complete Guide for Businesses

Did you know that, as of 2025, over 91% of businesses with 10 or more employees use customer relatio...

Viktoriia Cherednyk, Chief Marketing Officer

My Career Journey: Kseniia Savchenko, Chief People Officer

Introduction Q: Kseniya, can you give us a peek behind the scenes of what do you do as Chief People ...

Anastasiia Svyrydenko, Senior Content Writer