Support Insights

When to Outsource: 7 Signs It’s Time

Every growing company hits a point where the team is stretched thin and costs are climbing. The ques...

Viktoriia Cherednyk, Chief Marketing Officer

5 Best Help Desk Outsourcing Companies in 2026

According to ZipDo, helpdesk users average a CSAT score of 8.2/10 vs. 6.1/10 for those that can't re...

Anastasiia Svyrydenko, Senior Content Writer

8 Examples of AI in Customer Service With Proven Results

If you run a support team, you've probably been asked to "add AI" without anyone saying where. This ...

Anna Yemchyk, Senior Key Account Manager

Call Center Trends 2026: AI, CX & Outsourcing

TL;DR: AI voice agents will handle 60-80% of Tier-1 calls, so that your team can focus on problems t...

Liubov Tykholoz, Vice CEO

Customer Success Team: How to Build One That Drives Retention and Revenue

TL;DR:  You should care because a customer success team (CS) proactively helps customers achiev...

Nader Gammoudi, Integration Manager

In-House vs Outsourcing Customer Service: Costs, Pros & Cons

This guide is weighing in-house vs outsourcing customer service before their next hiring round. In-h...

Dimitar Dimovski, Senior Delivery Manager

Zoho CRM Pros and Cons: Features, Pricing, and Whether It's Worth It

Choosing a CRM shapes how your sales, marketing, and support teams work together for years. If you'r...

Nader Gammoudi, Integration Manager

Will AI Replace Call Center Agents?

Get this: service teams estimate AI already handles 30% of cases, and they expect that share to reac...

Yurii Maidan, Chief Customer Officer

10 Essential Criteria to Choose a Customer Support Outsourcing Partner

Picture this: a customer contacts your business at 2 AM with a critical issue. They're frustrated, t...

Daniel Kravchenko, Key Clients Director