Support Insights

Live Chat vs Chatbot. What’s Better for Your Business?

Is customer service your business's competitive edge in today's digital-first world? And if so, do h...

Ilya Patricha, Former Senior Service Delivery Manager

Call Center Quality Monitoring: Proven Practices to Elevate CX

According to Infotech, 74% of consumers are inclined to switch brands after just one bad experience....

Olha Humeniuk-Solodka, Security Compliance Specialist

FastSpring Review

Moving on with the series of articles about customer communication and service. Today, we are ventur...

Nick Ryabchenko, Chief Integration Officer

Customer Service Level: Definition, Standards, Measuring

Your customer service level can make or break a customer’s experience — and your company’s reputatio...

Anastasiia Svyrydenko, Senior Content Writer

Customer Service Department: Roles, Functions, Structure, and Tiers

In 2025, almost 80% of customers will switch to a competitor after just one bad experience with your...

Olha Humeniuk-Solodka, Security Compliance Specialist

My Career Journey: Viktoriia Cherednyk, PR and Partnerships Director

Q: Viktoriia, what are your key responsibilities as PR and Partnerships Director? Think of me as ...

Anastasiia Svyrydenko, Senior Content Writer

From Job Opening to Job-Ready in Just 10 Days: SupportYourApp’s Recruitment Win for Cocoatech

"We could focus on evaluating skills rather than handling logistics. SupportYourApp took care of eve...

Anastasiia Svyrydenko, Senior Content Writer

How to Choose the Best Help Desk Software for Your Support Team in 2025

As customers increasingly demand fast, seamless support, help desk platforms have become a go-to way...

Oleksii Babich, Client Delivery Director

Travel Agency Call Center: How to Handle Seasonal Spikes

About 8 out of 10 business travelers experienced disruptions while travelling in 2024. This number h...

Daniel Kravchenko, Key Clients Director