Support Insights

HubSpot CRM Pros and Cons: A Complete Guide for Businesses

Did you know that, as of 2025, over 91% of businesses with 10 or more employees use customer relatio...

Viktoriia Cherednyk, Chief Marketing Officer

My Career Journey: Kseniia Savchenko, Chief People Officer

Introduction Q: Kseniya, can you give us a peek behind the scenes of what do you do as Chief People ...

Anastasiia Svyrydenko, Senior Content Writer

Customer Service Quality Assurance: Guide & Checklist

Customer service is all about delivering a positive experience for a customer. According to Zendesk,...

Anastasiia Svyrydenko, Senior Content Writer

How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes and Reach a 4.95 CSAT

42% of consumers trust online reviews as much as recommendations from friends and family. A poor rev...

Mohamed Azahaf, Service Delivery Manager

How Much Will Customer Service Outsourcing Cost Me?

Up to 80% of businesses globally outsource at least one function. For customer support specifically,...

Nader Gammoudi, Integration Manager

IT Support Tiers Explained: L0, L1, L2, and L3

About 60% of customers think that long wait times is the most frustrating part of a customer service...

Olha Humeniuk-Solodka, Security Compliance Specialist

How Daria Leshchenko Built a Global CX Company — Interview

In this customer support podcast, Daria Leshchenko, the CEO and Managing Partner at SupportYourApp, ...

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Vitalii Kushnirenko, Chief Information Security Officer

Introduction Q: Vitaliy, what are your main responsibilities as Chief Information Security Officer? ...

Anastasiia Svyrydenko, Senior Content Writer

Customer Service SLA: Guide & Best Practices

According to amplifAI, US companies lose up to $75 billion annually as a result of poor customer ser...

Ilya Patricha, Former Senior Service Delivery Manager