Support Insights

When and Why Outsource EdTech Customer Service

In 2024, the global EdTech market was worth $185.78 billion. Fast-forward to 2029, and that number i...

Liubov Tykholoz, Vice CEO

Sprout Social Review 2026: Pros, Cons, Features & Pricing

Social media has turned into a revenue channel, not just a branding one. Marketing leaders increasin...

Réabetswe Nduna, Integration Manager

2026 Customer Support Trends and Predictions

Nearly 3 in 10 customers state that good customer support is the #1 factor in choosing where to spen...

Viktoriia Cherednyk, Chief Marketing Officer

Holiday eCommerce Customer Service: 6 Mistakes to Avoid

With weeks left until Christmas, the peak season's surge in support queries is already here. Custome...

Yurii Maidan, Chief Customer Officer

Flat Rate vs Pay-as-You-Go: Choosing the Right Call Center Pricing

If you're a founder or support lead comparing outsourcing quotes, the pricing line is often the hard...

Daniel Kravchenko, Key Clients Director

Holiday Customer Service Strategy: Get Ready for the Busy Season

During the holiday rush, when stress and financial strain peak, 94% of shoppers say positive support...

Yurii Maidan, Chief Customer Officer

How to Switch Customer Support Providers Without Risk

Were your response times faster when your internal team managed support? Has there been a customer d...

Ilya Patricha, Former Senior Service Delivery Manager

Dedicated vs Shared Customer Support: How to Choose the Right Model

Your ticket queue keeps growing, and someone has to answer it. This guide is for founders and suppor...

Nader Gammoudi, Integration Manager

My Career Journey: Liubov Tykholoz, Vice CEO

Introduction Q: Liubov, what does being Vice CEO look like in action? Being Vice CEO feels a bit lik...

Anastasiia Svyrydenko, Senior Content Writer