Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
-
Customer Service Quality Assurance: Guide & Checklist
Customer service is all about delivering a positive experience for a customer. According to Zendesk,...
8 min read
Anastasiia Svyrydenko, Senior Content Writer
-
How We Helped Kurzgesagt Cut Email Response Time to 12 Minutes and Reach a 4.95 CSAT
42% of consumers trust online reviews as much as recommendations from friends and family. A poor rev...
3 min read
Mohamed Azahaf, Service Delivery Manager
-
How Much Will Customer Service Outsourcing Cost Me?
Up to 80% of businesses globally outsource at least one function. For customer support specifically,...
6 min read
Nader Gammoudi, Integration Manager
-
IT Support Tiers Explained: L0, L1, L2, and L3
About 60% of customers think that long wait times is the most frustrating part of a customer service...
7 min read
Olha Humeniuk-Solodka, Security Compliance Specialist
-
How Daria Leshchenko Built a Global CX Company — Interview
In this customer support podcast, Daria Leshchenko, the CEO and Managing Partner at SupportYourApp, ...
7 min read
Anastasiia Svyrydenko, Senior Content Writer
-
My Career Journey: Vitalii Kushnirenko, Chief Information Security Officer
Introduction Q: Vitaliy, what are your main responsibilities as Chief Information Security Officer? ...
5 min read
Anastasiia Svyrydenko, Senior Content Writer
-
Customer Service SLA: Guide & Best Practices
According to amplifAI, US companies lose up to $75 billion annually as a result of poor customer ser...
7 min read
Ilya Patricha, Former Senior Service Delivery Manager
-
How Welcome to Bob Cut Support Response Time by 99.7% — Without Hiring More Staff
How do you boost support productivity without investing a ton into new hires? Welcome to Bob is a UK...
4 min read
Anastasiia Svyrydenko, Senior Content Writer
-
Philippines Call Center Outsourcing: A 2025 Overview
Companies save an average of 70% on labor costs by outsourcing customer service to the Philippines, ...
7 min read
Oleksii Babich, Client Delivery Director
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.