Support Insights

Faster Response Times & Scalability: How We Transformed Support for Flibco

GOAL:  As a European airport shuttle service, Flibco, expanded and their customer base grew,...

Anastasiia Svyrydenko, Senior Content Writer

Project Reviews: Bringing Strategy, Insight, and Heart Into Our Client Partnerships

At SupportYourApp, we believe great partnerships are built not just on performance, but on understan...

Ilya Patricha, Former Senior Service Delivery Manager

My Career Journey: Roman Bednarchyk, Chief Growth Officer

Q: Roman, could you tell us what your day-to-day looks like as Chief Growth Officer? What are your c...

Anastasiia Svyrydenko, Senior Content Writer

Proactive vs Reactive Customer Service: Benefits and Best Practices

Customer service is central to a company’s success, brand image, and audience’s loyalty. HubSpot’s S...

Ilya Patricha, Former Senior Service Delivery Manager

Crisis Management in Customer Service: Best Practices

According to the latest report into the customer experience by Emplifi, 70% of customers will abando...

Olha Humeniuk-Solodka, Security Compliance Specialist

How to Hire a Call Center: Costs & Key Tips

Call centers are responsible for handling a large volume of inbound and outbound customer calls. And...

Anastasiia Svyrydenko, Senior Content Writer

Customer Support vs Technical Support

Customer service teams wear many hats. They resolve issues, track orders, and help users with accoun...

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Maksym Natiazhko, Client Experience Director

Q: Maksym, your role is brand new for the company. What are your main focuses and responsibilities? ...

Anastasiia Svyrydenko, Senior Content Writer

How to Choose a Customer Service Provider: 20-Step Checklist

Internationally, businesses are growing to understand how outsourcing their customer service benefit...

Anastasiia Svyrydenko, Senior Content Writer