Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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Flat Rate vs Pay-as-You-Go: Choosing the Right Call Center Pricing
If you're a founder or support lead comparing outsourcing quotes, the pricing line is often the hard...
Industry Expertise 12 min read
Daniel Kravchenko, Key Clients Director
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Holiday Customer Service Strategy: Get Ready for the Busy Season
If you run support for an online store, SaaS product, or app, the holidays bring more tickets and sh...
Industry Expertise 9 min read
Yurii Maidan, Chief Customer Officer
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How to Switch Customer Support Providers Without Risk
If your support partner keeps missing SLAs, struggles with seasonal peaks, or slips on data security...
Industry Expertise 10 min read
Vladyslava Bukhanova, Junior Content Writer
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Dedicated vs Shared Customer Support: How to Choose the Right Model
Your ticket queue keeps growing, and someone has to answer it. This guide is for founders and suppor...
Industry Expertise 8 min read
Nader Gammoudi, Integration Manager
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My Career Journey: Liubov Tykholoz, Vice CEO
This story is based on an interview with Liubov Tykholoz, Vice CEO at SupportYourApp, recorded on Oc...
Career blog 5 min read
Anastasiia Svyrydenko, Senior Content Writer
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How Much Does Customer Service Impact the Customer Experience?
As many as 80% of consumers say customer service directly impacts their loyalty to a brand. Yet in 2...
Customer Journey 8 min read
Anastasiia Svyrydenko, Senior Content Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.