Support Insights

Effective Online Gaming Customer Retention Strategies to Boost Player Loyalty

Customers are the cornerstone of every industry, but gaming companies have a particular relationship...

Iuliia Moroz, Former Writer

My Career Journey: Yaroslava Tverskaya, Chief Operations Officer

Q: Yaroslava, could you shed some light on your current role and key responsibilities?  As C...

Kseniia Savchenko, Chief People Officer

Things to Know to Outsource Amazon Listing Services

Amazon keeps dominating the e-commerce scene, making businesses face more and more pressure to adequ...

Iuliia Moroz, Former Writer

Why Outsourcing Help Desk Services Makes Sense for Your Business

One of the most important parts of running a successful B2B business is handling customer service we...

Iuliia Moroz, Former Writer

How SupportYourApp Improved Ticket Resolution Rate by 49% for Game Development Company  

Customer service in the gaming industry is essential to both user retention and overall brand succes...

Iuliia Moroz, Former Writer

Unlocking Success: The Importance of Gaming Customer Service in Player Retention

People love entertainment, and gaming successfully captures the attention of millions of users world...

Iuliia Moroz, Former Writer

How to Decode the True Cost of Outsourced IT Support

Growing companies can experience an unexpected system crash during major product launches. Without a...

Iuliia Moroz, Former Writer

My Career Journey: Nick Riabchenko, Chief Integration Officer

Nick, can you share details about your current role and responsibilities? Absolutely! As an Integ...

Kseniia Savchenko, Chief People Officer

How SupportYourApp Helped an IT Help Desk Service Provider Achieve 96% Increase in Ticket Resolution

A mid-sized IT help desk support services provider (hereafter “the Company”), specializing in managi...

Iuliia Moroz, Former Writer