Support Insights

IT Support Tiers Explained: L0, L1, L2, and L3

About 60% of customers think that long wait times is the most frustrating part of a customer service...

Olha Humeniuk-Solodka, Security Compliance Specialist

How Daria Leshchenko Built a Global CX Company — Interview

In this customer support podcast, Daria Leshchenko, the CEO and Managing Partner at SupportYourApp, ...

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Vitalii Kushnirenko, Chief Information Security Officer

Introduction Q: Vitaliy, what are your main responsibilities as Chief Information Security Officer? ...

Anastasiia Svyrydenko, Senior Content Writer

Customer Service SLA: Guide & Best Practices

A customer service SLA is a written promise about how fast and how well your support team will help ...

Anastasiia Svyrydenko, Senior Content Writer

Philippines Customer Service Outsourcing: Pros and Cons in 2026

Philippines customer service outsourcing gives US and European companies fluent English speakers at ...

Oleksii Babich, Client Delivery Director

Customer Satisfaction KPI Guide: 10 Metrics to Track

This guide is for support leads and CX managers who need clear numbers on how customers feel, not ju...

Olha Humeniuk-Solodka, Security Compliance Specialist

Personalized Customer Support: Why Customers Are Turning Away From Chatbots

Your chatbot replies in seconds, yet customers still type "agent" over and over before they give up....

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Eugene Hordiienko, Chief Technology Officer

Introduction Q: Eugene, what are your key responsibilities as Chief Technology Officer? In a nutshel...

Anastasiia Svyrydenko, Senior Content Writer

Call Center Quality Monitoring: Proven Practices to Elevate CX

According to Infotech, 74% of consumers are inclined to switch brands after just one bad experience....

Olha Humeniuk-Solodka, Security Compliance Specialist