Support Insights

My Career Journey: Paul Smolyk, Chief of Delivery Operations

Introduction Q: Paul, you recently stepped into the role of Chief of Delivery Operations after three...

Iuliia Moroz, Former Writer

SaaS Customer Support: Best Practices for 2026

Today’s business environment presents a dynamic but challenging opportunity for ambitious companies ...

Iuliia Moroz, Former Writer

How to Improve CSAT Scores in Your Call Center: 9 Ways to Explore

Customer service drives every business — it’s the force behind improving relationships with the targ...

Iuliia Moroz, Former Writer

Call Center QA: The Secrets to Stellar Customer Support (with Real Cases)

Your call center is the heart of your customer service — it targets their concerns and deals with em...

Iuliia Moroz, Former Writer

My Career Journey: Andrii Lohvynenko, Our Chief Legal Officer

Introduction Q: Andrii, could you shed some light on your current role and key responsibilities?&nbs...

Kseniia Savchenko, Chief People Officer

Gorgias Pricing & Features: Everything You Need to Know

Your customer support efficiency depends on two factors. Compare it to riding a car: you’ve got a ve...

Iuliia Moroz, Former Writer

Effective Online Gaming Customer Retention Strategies to Boost Player Loyalty

Customers are the cornerstone of every industry, but gaming companies have a particular relationship...

Iuliia Moroz, Former Writer

My Career Journey: Yaroslava Tverskaya, Chief Operations Officer

Introduction Q: Yaroslava, could you shed some light on your current role and key responsibilities?&...

Kseniia Savchenko, Chief People Officer

Things to Know to Outsource Amazon Listing Services

Amazon keeps dominating the e-commerce scene, making businesses face more and more pressure to adequ...

Iuliia Moroz, Former Writer