Support Insights

How to Improve CSAT Scores in Your Call Center: 9 Ways to Explore

Customer service drives every business — it’s the force behind improving relationships with the targ...

Iuliia Moroz, Former Writer

Call Center QA: The Secrets to Stellar Customer Support (with Real Cases)

Your call center is the heart of your customer service — it targets their concerns and deals with em...

Iuliia Moroz, Former Writer

My Career Journey: Andrii Lohvynenko, Our Chief Legal Officer

Introduction Q: Andrii, could you shed some light on your current role and key responsibilities?&nbs...

Kseniia Savchenko, Chief People Officer

Gorgias Pricing & Features: Everything You Need to Know

Your customer support efficiency depends on two factors. Compare it to riding a car: you’ve got a ve...

Iuliia Moroz, Former Writer

Effective Online Gaming Customer Retention Strategies to Boost Player Loyalty

Customers are the cornerstone of every industry, but gaming companies have a particular relationship...

Iuliia Moroz, Former Writer

My Career Journey: Yaroslava Tverskaya, Chief Operations Officer

Introduction Q: Yaroslava, could you shed some light on your current role and key responsibilities?&...

Kseniia Savchenko, Chief People Officer

Things to Know to Outsource Amazon Listing Services

Amazon keeps dominating the e-commerce scene, making businesses face more and more pressure to adequ...

Iuliia Moroz, Former Writer

Why Outsourcing Help Desk Services Makes Sense for Your Business

One of the most important parts of running a successful B2B business is handling customer service we...

Iuliia Moroz, Former Writer

How SupportYourApp Improved Ticket Resolution Rate by 49% for Game Development Company  

Customer service in the gaming industry is essential to both user retention and overall brand succes...

Iuliia Moroz, Former Writer