Support Insights

My Career Journey: Maksym Natiazhko, Client Experience Director

This story is based on an interview with Maksym Natiazhko, Client Experience Director, recorded on M...

Anastasiia Svyrydenko, Senior Content Writer

How to Choose a Customer Service Provider: 20-Step Checklist

Your support queue keeps growing, your team is stretched thin, and every outsourcing website promise...

Anastasiia Svyrydenko, Senior Content Writer

Customer Service in Banking Industry

According to the World Bank, 76% of the worldwide population has banking accounts — a significant in...

Anastasiia Svyrydenko, Senior Content Writer

Mobile App Customer Support: Tools and Best Practices

Mobile app customer support is the help users get inside and around your app when something breaks o...

Anastasiia Svyrydenko, Senior Content Writer

SaaS Customer Retention Strategies That Get Accounts to Renew

If you run a SaaS product, you know the sting of a renewal that falls through with no warning. This ...

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Paul Smolyk, Chief of Delivery Operations

This story is based on an interview with Paul Smolyk, Chief of Delivery Operations at SupportYourApp...

Vladyslava Bukhanova, Junior Content Writer

SaaS Customer Support: Best Practices for 2026

If you run support for a subscription software product, renewals can feel fragile. Every stuck user ...

Vladyslava Bukhanova, Junior Content Writer

How to Improve CSAT Score in Your Call Center: 9 Proven Ways

Your agents work hard, yet the satisfaction survey keeps coming back flat. This guide is for call ce...

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Andrii Lohvynenko, Our Chief Legal Officer

This story is based on an interview with Andrii Lohvynenko, Chief Legal Officer at SupportYourApp, r...

Kseniia Savchenko, Chief People Officer