Support Insights

Unlocking Success: The Importance of Gaming Customer Service in Player Retention

People love entertainment, and gaming successfully captures the attention of millions of users world...

Iuliia Moroz, Former Writer

How to Decode the True Cost of Outsourced IT Support

Growing companies can experience an unexpected system crash during major product launches. Without a...

Iuliia Moroz, Former Writer

My Career Journey: Nick Riabchenko, Chief Integration Officer

Introduction Nick, can you share details about your current role and responsibilities? Absolutely! A...

Kseniia Savchenko, Chief People Officer

Does Amazon Outsource Customer Service? What Sellers Need to Know

Does Amazon outsource customer service? Amazon runs its own large support network, and it doesn't pu...

Vladyslava Bukhanova, Junior Content Writer

Richpanel Review: A Closer Look at E-Commerce Customer Support

Customer support is a make-or-break deal in today’s e-commerce industry. Customers now demand seamle...

Iuliia Moroz, Former Writer

What Are the Benefits of Outsourcing IT Services: All You Need to Know

Long gone are the times when you had to host an entire team of professionals in your office to get t...

Iuliia Moroz, Former Writer

My Career Journey: Bogdan ‘Josh’ Dzhelmach, VP of Product

Josh started with SupportYourApp over a decade ago as a Customer Support Consultant and, after a lon...

Kseniia Savchenko, Chief People Officer

Supporter vs. ChatGPT

ChatGPT currently has over 180.5 million users, which is an 80% increase from the 100 million it had...

Svitlana Biloshkura, Former Writer

How to Choose IT Support for Outsourcing: Your Comprehensive Guide

Technologies have become the force driving companies forward with innovations and revolutionizing ea...

Iuliia Moroz, Former Writer