Support Insights

Six eCommerce Customer Retention Strategies That Work

Maximizing customer retention is central to maintaining a steady revenue stream. In fact, for most i...

Iuliia Moroz, Former Writer

How to Improve Customer Experience in eCommerce by Enhancing Customer Support

We at SupportYourApp have been offering customer support outsourcing services for long enough to kno...

Iuliia Moroz, Former Writer

Zendesk Pros and Cons: What to Like vs. Not to Like About Zendesk

As one of the leading providers of customer support software, Zendesk is understandably among the fi...

Iuliia Moroz, Former Writer

Growing Operations With Outsourcing Your Scalable Call Center

As companies are under constant pressure to maintain a competitive edge, scaling customer support op...

Iuliia Moroz, Former Writer

My Career Journey: Yurii Maidan, Chief Customer Officer

Introduction Q: Yurii, tell us a bit more about your current role and main responsibilities? A: Abso...

Kseniia Savchenko, Chief People Officer

Call Center Security Best Practices: Prevent Data Breaches and Ensure Compliance

Some businesses choose to outsource their call centers; others prefer to keep them in-house. Whateve...

Iuliia Moroz, Former Writer

Call Center Best Practices for an Unparalleled Business Growth

Customer satisfaction and the ability to leverage your call center’s resources effectively often aff...

Iuliia Moroz, Former Writer

Empathy Fatigue: Here’s How We Overcome It

Burnout is considered one of the most frequent effects felt by customer support consultants. It is i...

Anna Shevtsova, Former Writer

Mastering the Manager-Team Dynamic the SupportYourApp Way

In the pursuit of customer satisfaction, companies often heavily invest in cutting-edge technology, ...

Ilya Patricha, Former Senior Service Delivery Manager