Support Insights

Gorgias Pricing & Features: Everything You Need to Know

Your customer support efficiency depends on two factors. Compare it to riding a car: you’ve got a ve...

Iuliia Moroz, Former Writer

Effective Online Gaming Customer Retention Strategies to Boost Player Loyalty

Customers are the cornerstone of every industry, but gaming companies have a particular relationship...

Iuliia Moroz, Former Writer

My Career Journey: Yaroslava Tverskaya, Chief Operations Officer

This story is based on an interview with Yaroslava Tverskaya, Chief Operations Officer, recorded on ...

Kseniia Savchenko, Chief People Officer

Things to Know Before You Outsource Amazon Listing Services

Your catalog keeps growing, but your team doesn't. Titles go stale, new variants go live without pro...

Vladyslava Bukhanova, Junior Content Writer

Why Outsourcing Help Desk Services Makes Sense for Your Business

One of the most important parts of running a successful B2B business is handling customer service we...

Iuliia Moroz, Former Writer

Unlocking Success: The Importance of Gaming Customer Service in Player Retention

People love entertainment, and gaming successfully captures the attention of millions of users world...

Iuliia Moroz, Former Writer

Cost of Outsourcing IT Services: Pricing Models and Hidden Fees

This guide is for founders and finance leads weighing an outside IT team against hiring their own. I...

Vladyslava Bukhanova, Junior Content Writer

My Career Journey: Nick Riabchenko, Chief Integration Officer

This story is based on an interview with Nick Riabchenko, Chief Integration Officer at SupportYourAp...

Kseniia Savchenko, Chief People Officer

Does Amazon Outsource Customer Service? What Sellers Need to Know

Does Amazon outsource customer service? Amazon runs its own large support network, and it doesn't pu...

Vladyslava Bukhanova, Junior Content Writer