Support Insights

My Career Journey: Yurii Maidan, Chief Customer Officer

This story is based on an interview with Yurii Maidan, Chief Customer Officer at SupportYourApp, rec...

Kseniia Savchenko, Chief People Officer

Call Center Best Practices for Data Security and Compliance in 2026

Your agents hear card numbers and home addresses all day, and attackers know it. This guide is for c...

Vladyslava Bukhanova, Junior Content Writer

Call Center Best Practices for an Unparalleled Business Growth

Customer satisfaction and the ability to leverage your call center’s resources effectively often aff...

Iuliia Moroz, Former Writer

Empathy Fatigue: Here’s How We Overcome It

Burnout is considered one of the most frequent effects felt by customer support consultants. It is i...

Anna Shevtsova, Former Writer

How to Build a Strong Manager-Team Dynamic in Customer Support

If you lead a customer support team, you already know that tools and scripts only take you so far. T...

Vladyslava Bukhanova, Junior Content Writer

How to Support Your Mental Health While Supporting Customers

Ensuring constant personal growth, being a valuable community member, maintaining work-life balance…...

Anastasiia Nesterova, Former Writer

Integration or Isolation: Combining Outsourced Support Specialists With the Existing Team

Outsourcing customer support is a great way for businesses to ensure diversification and rapid growt...

Yurii Maidan, Chief Customer Officer

Customer Support on Social Media

90% of people who have social media accounts have used them to communicate with brands, and about ha...

Anastasiia Nesterova, Former Writer

The Difference Between Help Desk and Service Desk: Which Model Fits You?

If your IT tickets keep bouncing between people, the support model might be the problem. The differe...

Anastasiia Svyrydenko, Senior Content Writer