Support Insights

Learning From Mistakes: 6 Examples of Bad Customer Service and How to Avoid Them

Poor customer service costs businesses about $62 million a year. This number may be frightening, but...

Anastasiia Nesterova, Former Writer

Why Do Businesses Need to Go Phygital?

Market experts say the retail industry and consumer behavior will never return to pre-pandemic level...

Anna Shevtsova, Former Writer

What Is Good Customer Service, and Why Should Companies Improve Theirs?

What is good customer service, and why should companies care? This article deals with this question ...

Anna Shevtsova, Former Writer

Customer Experience vs Customer Service: Understanding Key Distinctions

In today's customer-centric business world, businesses are striving to go beyond simply satisfying c...

Svitlana Biloshkura, Former Writer

My Career Journey: Support as a Lifestyle

I've been supporting customers and clients for a majority of my career and have gained a great skill...

Anastasiia Nesterova, Former Writer

B2B Customer Experience Management Tweaks to Improve the User Experience

47% of B2B customers stated that the delivery or fulfillment of their orders was the biggest challen...

Anna Shevtsova, Former Writer

Your Guide on Customer Journey Mapping for B2B

A customer journey map for the B2B segment is one of the most useful tools for customer experience i...

Anastasiia Nesterova, Former Writer

How to Reduce Customer Churn: The Commonsense Approach

Why should companies learn how to reduce customer churn? The short answer is that convincing a new c...

Anna Shevtsova, Former Writer

Driving Customer Engagement: Key Tactics for Success

This simple yet powerful concept highlights the profound impact that customer engagement has on fost...

Svitlana Biloshkura, Former Writer