Support Insights

How to Develop an Effective Training Program

Learning has become a part of today’s culture — from personal development to a professional career. ...

Kseniia Barchenko, Former Chief Learning & Development Officer

What Is Learning and Development?

In today's fast-changing, tech-driven era, business success relies on employee adaptability and expe...

Svitlana Biloshkura, Former Writer

Support for Supporters: Why Businesses Should Have People Experience Managers

Today, companies are in a constant race to deliver the best customer experience. But what about taki...

Anastasiia Nesterova, Former Writer

What Is Customer Retention and How Does It Fuel Business Growth?

Customer retention is your company's ability to keep existing customers buying from you instead of a...

Anastasiia Svyrydenko, Senior Content Writer

My Journey With SupportYourApp: From a Support Consultant to Building a Department From Scratch

We are here today with one of the most fascinating career stories at SupportYourApp. Kseniia has gro...

Anastasiia Nesterova, Former Writer

Customer Success Metrics: A Roadmap to Business Growth

Customer success metrics show whether customers get value from your product long before they decide ...

Anastasiia Svyrydenko, Senior Content Writer

What Is Customer Success? Strategies and Definitions

In the current business landscape, customer-centricity is not just a buzzword but a prevailing trend...

Svitlana Biloshkura, Former Writer

Can Support Teams Become Best Buddies With Generative AI?

Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...

Anna Shevtsova, Former Writer

Understanding the Importance of the Digital Customer Journey Map

The digital customer journey refers to the entire process a customer goes through when interacting w...

Svitlana Biloshkura, Former Writer