Support Insights

Good to Great: Who Are the Best Supporters for Fintech?

The fintech industry is on the rise now. New areas, startups, projects appear constantly, and they a...

Anastasiia Nesterova, Former Writer

Tackling Customer Churn: Strategies for Success

Picture customer churn as a delicate interplay, where businesses and customers engage in a dance tha...

Svitlana Biloshkura, Former Writer

Everything You Need to Know About Conversational AI in Customer Support

AI has long become an irreplaceable helper for customer support and service teams. Support professio...

Anna Shevtsova, Former Writer

What Are Customer Engagement Metrics & Why Are They Important?

Customer engagement metrics are measurements used to assess and evaluate customer interaction, invol...

Anna Shevtsova, Former Writer

Top 4 Challenges of Introducing AI Into Support Teams

World-wide spending on AI-centric systems will pass $300 billion by 2023. Even despite popularity an...

Daria Leshchenko, CEO and Managing Partner

SupportYourApp Is Recognized by GoodFirms as the Best Company to Work With

Customer expectations have evolved more than ever before, with customer service changing continuousl...

Anna Shevtsova, Former Writer

My Journey With SupportYourApp: From a Supporter to a Talent Searcher

The beginning of my story with SupportYourApp is kind of classic. About two years ago, I was browsin...

Anastasiia Nesterova, Former Writer

What Is a Good Retention Rate, and How Can Companies Achieve It?

What is a good retention rate, and how can companies achieve it? There is no simple formula to deter...

Anna Shevtsova, Former Writer

Measuring Customer Retention: Why It Matters and How to Do It Right?

In the challenging business ecosystem of today, the significance of retaining customers cannot be ov...

Svitlana Biloshkura, Former Writer