Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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My Journey With SupportYourApp: From a Support Consultant to Building a Department From Scratch
This story draws on an interview with Kseniia, a Customer Support Consultant at SupportYourApp, from...
Career blog 5 min read
Vladyslava Bukhanova, Junior Content Writer
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Customer Success Metrics: A Roadmap to Business Growth
Customer success metrics show whether customers get value from your product long before they decide ...
Industry Expertise 10 min read
Anastasiia Svyrydenko, Senior Content Writer
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Can Support Teams Become Best Buddies With Generative AI?
Generative AI technologies like ChatGPT, Bard, and DALL-E have rattled the world of communication in...
Career blog 3 min read
Anna Shevtsova, Former Writer
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What Is a Customer Journey Map and How to Craft It Correctly?
One of the most crucial questions Project Managers ask themselves is how to assist customers in achi...
Customer Journey 8 min read
Svitlana Biloshkura, Former Writer
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Good to Great: Best Supporters for the Software Industry
Keeping on with our much-beloved series of “Good to Great”, today we are focusing on supporters for ...
Career blog 4 min read
Anastasiia Nesterova, Former Writer
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What Is Customer Experience Management (CEM)? Definition and Strategy Guide
If you run support or CX at a growing SaaS or eCommerce company, you've felt the gap between solving...
Industry Expertise 6 min read
Anastasiia Svyrydenko, Senior Content Writer
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The Internet of Things Is Transforming Customer Experience. What Are the Consequences?
Do you own a smart device in your home? A fire alarm that connects to an app on your phone? A peepho...
Career blog 4 min read
Daria Leshchenko, CEO and Managing Partner
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.