Support Insights

Everything You Need to Know About Conversational AI in Customer Support

AI has long become an irreplaceable helper for customer support and service teams. Support professio...

Anna Shevtsova, Former Writer

What Are Customer Engagement Metrics & Why Are They Important?

Customer engagement metrics are measurements used to assess and evaluate customer interaction, invol...

Anna Shevtsova, Former Writer

Top 4 Challenges of Introducing AI Into Support Teams

World-wide spending on AI-centric systems will pass $300 billion by 2023. Even despite popularity an...

Daria Leshchenko, CEO and Managing Partner

SupportYourApp Is Recognized by GoodFirms as the Best Company to Work With

The text is a courtesy of GoodFirms Customer expectations have evolved more than ever before, with c...

Anna Shevtsova, Former Writer

My Journey With SupportYourApp: From a Supporter to a Talent Searcher

In just two years, our team member, Maria, made her way from a support consultant to a hiring specia...

Anastasiia Nesterova, Former Writer

What Is a Good Retention Rate, and How Can Companies Achieve It?

What is a good retention rate, and how can companies achieve it? There is no simple formula to deter...

Anna Shevtsova, Former Writer

Measuring Customer Retention: Why It Matters and How to Do It Right?

In the challenging business ecosystem of today, the significance of retaining customers cannot be ov...

Svitlana Biloshkura, Former Writer

Gaining Your Brand’s Fans: Why Customer Retention Is Important

Acquiring new customers is something most businesses focus on. At the same time, retaining existing ...

Anastasiia Nesterova, Former Writer

Top CRM Systems of 2023: How to Choose the Best One?

Customer support has become one of the most crucial contributors to ensuring customer satisfaction a...

Oleksandr Khoroshchak, Former Integration Specialist