Support Insights

Driving Customer Engagement: Key Tactics for Success

Engagement is the currency of loyalty — Neeracha Taychakhoonavudh, Head of Global Customer Experienc...

Svitlana Biloshkura, Former Writer

Good to Great: Who Are the Best Supporters for Fintech?

For our new story about the best supporters and how to find them, we focused on customer support for...

Anastasiia Nesterova, Former Writer

Tackling Customer Churn: Strategies for Success

When customers complain, business owners and managers ought to get excited about it. A complaining c...

Svitlana Biloshkura, Former Writer

Everything You Need to Know About Conversational AI in Customer Support

AI has long become an irreplaceable helper for customer support and service teams. Support professio...

Anna Shevtsova, Former Writer

What Are Customer Engagement Metrics & Why Are They Important?

Customer engagement metrics are measurements used to assess and evaluate customer interaction, invol...

Anna Shevtsova, Former Writer

Top 4 Challenges of Introducing AI Into Support Teams

World-wide spending on AI-centric systems will pass $300 billion by 2023. Even despite popularity an...

Daria Leshchenko, CEO and Managing Partner

SupportYourApp Is Recognized by GoodFirms as the Best Company to Work With

The text is a courtesy of GoodFirms Customer expectations have evolved more than ever before, with c...

Anna Shevtsova, Former Writer

My Journey With SupportYourApp: From a Supporter to a Talent Searcher

In just two years, our team member, Maria, made her way from a support consultant to a hiring specia...

Anastasiia Nesterova, Former Writer

What Is a Good Retention Rate, and How Can Companies Achieve It?

What is a good retention rate, and how can companies achieve it? There is no simple formula to deter...

Anna Shevtsova, Former Writer