Support Insights

My Career Journey: Support as a Lifestyle

Another success story is here! Our Service Delivery Manager, Vincent, shares stories about his exper...

Anastasiia Nesterova, Former Writer

B2B Customer Experience Management: How to Keep Business Clients Coming Back

If you sell to other businesses, one unhappy stakeholder can stall a renewal you thought was safe. B...

Vladyslava Bukhanova, Junior Content Writer

Your Guide on Customer Journey Mapping for B2B

A customer journey map for the B2B segment is one of the most useful tools for customer experience i...

Anastasiia Nesterova, Former Writer

How to Reduce Customer Churn: The Commonsense Approach

Why should companies learn how to reduce customer churn? The short answer is that convincing a new c...

Anna Shevtsova, Former Writer

Driving Customer Engagement: Key Tactics for Success

Engagement is the currency of loyalty — Neeracha Taychakhoonavudh, Head of Global Customer Experienc...

Svitlana Biloshkura, Former Writer

Good to Great: Who Are the Best Supporters for Fintech?

For our new story about the best supporters and how to find them, we focused on customer support for...

Anastasiia Nesterova, Former Writer

Tackling Customer Churn: Strategies for Success

When customers complain, business owners and managers ought to get excited about it. A complaining c...

Svitlana Biloshkura, Former Writer

Everything You Need to Know About Conversational AI in Customer Support

AI has long become an irreplaceable helper for customer support and service teams. Support professio...

Anna Shevtsova, Former Writer

Customer Engagement Metrics: 12 KPIs Worth Tracking in 2026

Every support leader wants to know whether customers will stick around. Customer engagement metrics ...

Vladyslava Bukhanova, Junior Content Writer