Support Insights

Prioritizing Our Teams’ Mental Health: SupportYourApp’s Experience

One of SupportYourApp’s values is “People First”. This includes our clients, their customers, and, o...

Kseniia Savchenko, Chief People Officer

Examples of Bad Customer Service: 6 Mistakes and How to Fix Them

You've been on hold for half an hour, explained the same problem to three agents, and still hung up ...

Vladyslava Bukhanova, Junior Content Writer

Why Do Businesses Need to Go Phygital?

Market experts say the retail industry and consumer behavior will never return to pre-pandemic level...

Anna Shevtsova, Former Writer

What Is Good Customer Service, and How Do You Deliver It Consistently?

Support leads and founders hear the same complaint in different words. Customers want help that's fa...

Anastasiia Svyrydenko, Senior Content Writer

CX vs Customer Service: Key Differences and Why You Need Both

If you run a support team, you've probably heard leadership say "we need better CX" right after a ro...

Anastasiia Svyrydenko, Senior Content Writer

My Career Journey: Support as a Lifestyle

This story draws on an interview with Vincent, a Service Delivery Manager at SupportYourApp, from Ju...

Vladyslava Bukhanova, Junior Content Writer

B2B Customer Experience Management: How to Keep Business Clients Coming Back

If you sell to other businesses, one unhappy stakeholder can stall a renewal you thought was safe. B...

Vladyslava Bukhanova, Junior Content Writer

B2B Customer Journey Map: A Practical Guide With an Example

If you sell to other businesses, your customer isn't one person. It's a buying group that changes sh...

Anastasiia Svyrydenko, Senior Content Writer

How to Reduce Customer Churn: The Commonsense Approach

Why should companies learn how to reduce customer churn? The short answer is that convincing a new c...

Anna Shevtsova, Former Writer