Support Insights

Your Roadmap on How to Improve Customer Experience

Post-pandemic reality brought us major changes in terms of customer behavior and expectations. Exper...

Anastasiia Nesterova, Former Writer

Good to Great: Who Are the Best Supporters for E-Commerce Projects?

Exceptional service quality can only be achieved with high-class professionals on board. Each indust...

Anastasiia Nesterova, Former Writer

My Career Path: Growing From a Newbie to a Master of Communication

I never really thought of customer support, until fate brought me to SupportYourApp. Almost. 3 years...

Anastasiia Nesterova, Former Writer

Customer Experience Trends of 2023

At the end of each year, I love to take my time to see what may await the Customer Support industry ...

Daria Leshchenko, CEO and Managing Partner

How Omnichannel Support Influences CX?

Technological progress and the pandemic streamlined the development of e-commerce. The new digital r...

Svitlana Biloshkura, Former Writer

SupportYourApp Manifesto: Making Of

We are all supporters. This is SupportYourApp’s motto and the main idea of our manifesto. This video...

Anastasiia Nesterova, Former Writer

Must-Know Customer Service Stats and Facts

More than a decade in the customer service industry has taught me — to succeed in it, you have to ha...

Daria Leshchenko, CEO and Managing Partner

My SupportYourApp Career Growth: How I Transitioned From Customer Care to People Operations

I can proudly say I’m not new to customer support. It all started back in the days when I was a univ...

Anastasiia Nesterova, Former Writer

AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good

Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — th...

Anna Shevtsova, Former Writer