Support Insights

Top 4 Challenges of Introducing AI Into Support Teams

World-wide spending on AI-centric systems will pass $300 billion by 2023. Even despite popularity an...

Daria Leshchenko, CEO and Managing Partner

SupportYourApp Is Recognized by GoodFirms as the Best Company to Work With

The text is a courtesy of GoodFirms Customer expectations have evolved more than ever before, with c...

Anna Shevtsova, Former Writer

My Journey With SupportYourApp: From a Supporter to a Talent Searcher

In just two years, our team member, Maria, made her way from a support consultant to a hiring specia...

Anastasiia Nesterova, Former Writer

What Is a Good Customer Retention Rate? Benchmarks and Ways to Improve It

What is a good customer retention rate? It's one that beats your industry benchmark and keeps climbi...

Anastasiia Svyrydenko, Senior Content Writer

Measuring Customer Retention: Why It Matters and How to Do It Right?

In the challenging business ecosystem of today, the significance of retaining customers cannot be ov...

Svitlana Biloshkura, Former Writer

Gaining Your Brand’s Fans: Why Customer Retention Is Important

Acquiring new customers is something most businesses focus on. At the same time, retaining existing ...

Anastasiia Nesterova, Former Writer

Top CRM Systems of 2023: How to Choose the Best One?

Customer support has become one of the most crucial contributors to ensuring customer satisfaction a...

Oleksandr Khoroshchak, Former Integration Specialist

Customer Experience Optimization: How to Get It Right in 2026

If churn keeps creeping up and nobody on your team can say where customers get annoyed, this guide i...

Anastasiia Svyrydenko, Senior Content Writer

Will ChatGPT Make Customer Support More Human?

ChatGPT is the talk of the town. This newest OpenAI technology has made a lot of noise across numero...

Anna Shevtsova, Former Writer