Support Insights

Managing Teams During Turbulent Times

The war in Ukraine impacted the global economy so much that running business “as usual” is not an op...

Anastasiia Nesterova, Former Writer

SUPerhero Story — Victoria

Today we learn a story of another SUPer who had her life changed during the russian war in Ukraine. ...

Anna Shevtsova, Former Writer

SUPerhero Story — Tamara

Today, we want to share a story of another SupportYourApper who faced the horror of the russian war ...

Anna Shevtsova, Former Writer

SUPerhero Story — Daryna

Today we are learning the story of Daryna — another amazing SUPer who had to leave her home because ...

Anna Shevtsova, Former Writer

SUPerhero Story — Elmira

Today, we are telling a story of Elmira — a brave SupportYourApper who fled from Kharkiv the day aft...

Anna Shevtsova, Former Writer

SUPerhero Story — Anna

To keep on spreading the truth about the war that russia brought to our free and independent country...

Anna Shevtsova, Former Writer

SUPerhero Story — Yaroslava

Today, we start our series of interviews with our team members and the way an unfair and unprovoked ...

Anna Shevtsova, Former Writer

Support Ukrainian Army

Ukraine and its people are going through the hardest times Europe has seen in more than 70 years. Ru...

Daria Leshchenko, CEO and Managing Partner

Mistakes of Customer Service Automation

Increased expectations put a great burden on support teams and can prompt a decrease in customer sat...

Anna Shevtsova, Former Writer