Support Insights

The Ultimate Guide to Launching Omnichannel Support

Regardless of all promising CX benefits, only 15% of organizations have truly seamless omnichannel s...

Svitlana Biloshkura, Former Writer

Your Roadmap on How to Improve Customer Experience

Post-pandemic reality brought us major changes in terms of customer behavior and expectations. Exper...

Anastasiia Nesterova, Former Writer

Good to Great: Who Are the Best Supporters for E-Commerce Projects?

Exceptional service quality can only be achieved with high-class professionals on board. Each indust...

Anastasiia Nesterova, Former Writer

My Career Path: Growing From a Newbie to a Master of Communication

This story is based on an interview with Olha, Service Delivery Manager at SupportYourApp, recorded ...

Vladyslava Bukhanova, Junior Content Writer

Customer Experience Trends of 2023

At the end of each year, I love to take my time to see what may await the Customer Support industry ...

Daria Leshchenko, CEO and Managing Partner

How Omnichannel Improves Customer Experience: What Changes for Your Customers

You've probably watched a customer email, then call, then ping your chat, while every agent who pick...

Vladyslava Bukhanova, Junior Content Writer

SupportYourApp Manifesto: Making Of

We are all supporters. This is SupportYourApp’s motto and the main idea of our manifesto. This video...

Anastasiia Nesterova, Former Writer

Must-Know Customer Service Stats and Facts

More than a decade in the customer service industry has taught me — to succeed in it, you have to ha...

Daria Leshchenko, CEO and Managing Partner

My SupportYourApp Career Growth: How I Transitioned From Customer Care to People Operations

This story is based on an interview with Max, People Experience Manager at SupportYourApp, conducted...

Vladyslava Bukhanova, Junior Content Writer