Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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SUPerhero Story — Daryna
Today we are learning the story of Daryna — another amazing SUPer who had to leave her home because ...
Career blog4 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Elmira
Today, we are telling a story of Elmira — a brave SupportYourApper who fled from Kharkiv the day aft...
Career blog3 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Anna
To keep on spreading the truth about the war that russia brought to our free and independent country...
Career blog3 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Yaroslava
Today, we start our series of interviews with our team members and the way an unfair and unprovoked ...
Career blog3 min read
Anna Shevtsova, Former Writer
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Support Ukrainian Army
Ukraine and its people are going through the hardest times Europe has seen in more than 70 years. Ru...
Industry Expertise1 min read
Daria Leshchenko, CEO and Managing Partner
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Mistakes of Customer Service Automation
Increased expectations put a great burden on support teams and can prompt a decrease in customer sat...
Industry Expertise4 min read
Anna Shevtsova, Former Writer
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Handling Sensitive Customer Data
According to Medium, an average company has 534,465 files containing sensitive customer information....
Customer Communication5 min read
Dmytro Cherkas, Former Chief Information Security Officer
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LiveAgent Review
Today, we are turning our attention to another chapter in the series of reviews of customer support ...
Software Review6 min read
Nick Ryabchenko, Chief Integration Officer
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2021 — SupportYourApp Results
2021 became the year of change and progress. Like any other field, customer support has been adaptin...
3 min read
Daria Leshchenko, CEO and Managing Partner
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.