Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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SUPerheroes Among Us: Part 2
SupportYourApp is filled with awesome people. Even despite the darkest time in Ukrainian history, we...
Career blog6 min read
Anna Shevtsova, Former Writer
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Customer Service Empathy Training
For professional customer support representatives, there is no better tool for gaining customer loya...
Career blog4 min read
Anastasiia Nesterova, Former Writer
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Cybersecurity in Crisis Situations
Since the eruption of COVID-19, cybercrime went up 600%. The worldwide spending on cybersecurity has...
Career blog8 min read
Serhii Kovalenko, Former Information Security Specialist
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SUPerheroes Among Us
Since February 24, every Ukrainian has become a superhero. Every one of us fights, donates, helps, a...
Career blog5 min read
Anna Shevtsova, Former Writer
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Managing Teams During Turbulent Times
The war in Ukraine impacted the global economy so much that running business “as usual” is not an op...
Career blog4 min read
Anastasiia Nesterova, Former Writer
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SUPerhero Story — Victoria
Today we learn a story of another SUPer who had her life changed during the russian war in Ukraine. ...
Career blog7 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Tamara
Today, we want to share a story of another SupportYourApper who faced the horror of the russian war ...
Career blog3 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Daryna
Today we are learning the story of Daryna — another amazing SUPer who had to leave her home because ...
Career blog4 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Elmira
Today, we are telling a story of Elmira — a brave SupportYourApper who fled from Kharkiv the day aft...
Career blog3 min read
Anna Shevtsova, Former Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.