Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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SUPerheroes Among Us: Part 2
SupportYourApp is filled with awesome people. Even despite the darkest time in Ukrainian history, we...
Career blog 6 min read
Anna Shevtsova, Former Writer
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Customer Service Empathy Training
For professional customer support representatives, there is no better tool for gaining customer loya...
Career blog 4 min read
Anastasiia Nesterova, Former Writer
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Cybersecurity in Crisis Situations
Since the eruption of COVID-19, cybercrime went up 600%. The worldwide spending on cybersecurity has...
Career blog 8 min read
Serhii Kovalenko, Former Information Security Specialist
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SUPerheroes Among Us
Since February 24, every Ukrainian has become a superhero. Every one of us fights, donates, helps, a...
Career blog 5 min read
Anna Shevtsova, Former Writer
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Managing Teams During Turbulent Times
The war in Ukraine impacted the global economy so much that running business “as usual” is not an op...
Career blog 4 min read
Anastasiia Nesterova, Former Writer
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SUPerhero Story — Victoria
Today we learn a story of another SUPer who had her life changed during the russian war in Ukraine. ...
Career blog 7 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Tamara
Today, we want to share a story of another SupportYourApper who faced the horror of the russian war ...
Career blog 3 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Daryna
Today we are learning the story of Daryna — another amazing SUPer who had to leave her home because ...
Career blog 4 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Elmira
Today, we are telling a story of Elmira — a brave SupportYourApper who fled from Kharkiv the day aft...
Career blog 3 min read
Anna Shevtsova, Former Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.