Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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Why Does Customer Success Matter?
According to Forrester, 72% of businesses say improving customer experience and success is their pri...
5 min read
Veronica Filipkova, Former CCO
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E-Learning Support
Since the start of the millennium, e-learning has grown by almost 900%. The worldwide e-learning mar...
4 min read
Anna Shevtsova, Former Writer
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Improving Brand Communication
To set up brand communication, a business has to do a thorough market research, properly establish a...
2 min read
Daria Leshchenko, CEO and Managing Partner
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Active Listening in Customer Support
About 55% of time of human communication is devoted to listening. This percentage is way bigger for ...
4 min read
Anna Shevtsova, Former Writer
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Intercom Review
In our series of customer communication tools reviews, the time has come to take a closer look at ye...
Software Review5 min read
Nick Ryabchenko, Chief Integration Officer
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B2B Customer Satisfaction
68% of users are willing to pay more for a product or service from a brand that offers good customer...
4 min read
Anna Shevtsova, Former Writer
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Building Brand Loyalty With Customer Communication
96% of customers think businesses could improve their communication and project management. With the...
3 min read
Daria Leshchenko, CEO and Managing Partner
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How COVID-19 Changed Customer Support
From how we visit grocery stores to the world transportation system — nothing will ever be the same ...
4 min read
Kseniia Savchenko, Chief People Officer
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HelpCrunch Review
As the next installment in our series of articles about customer communication tools, today we take ...
5 min read
Nick Ryabchenko, Chief Integration Officer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.