Support Insights

Good to Great: Who Are the Best Supporters for Telemarketing?

We’re back with portraying perfect support consultants for industries with their specific demands. T...

Anastasiia Nesterova, Former Writer

Ultimate Guide to Improving Your CX Strategy: Evolution, Trends, Opportunities, and Best Practices

What Is Customer Experience? The overall experience that customers have with a company or brand, sta...

Svitlana Biloshkura, Former Writer

Why Is Emotional Connection More Important Than Customer Satisfaction?

Emotional connection is something modern brands have recently started to prioritize. With 83% of cus...

Anna Shevtsova, Former Writer

Customer Experience KPI Guide: What to Track and How to Improve It

Your support team closes tickets all day, yet churn keeps creeping up and nobody can explain why. Th...

Vladyslava Bukhanova, Junior Content Writer

How to Measure Customer Experience: Best Practices

Top-notch customer experience is what differentiates a company from its competitors. It is also a fo...

Anna Shevtsova, Former Writer

Digital Customer Experience Transformation: Evolution, Trends, and Opportunities

Digital customer experience is a term that covers all customer online interactions with a brand. It ...

Svitlana Biloshkura, Former Writer

My Career Journey: From Zero Experience to a Senior Manager

This story is based on an interview with Sara, Senior Delivery Manager at SupportYourApp, recorded o...

Vladyslava Bukhanova, Junior Content Writer

How to Personalize Customer Experience: A 7-Step Strategy

Your customers tell you a lot about themselves in tickets, chats, reviews, and the questions they as...

Anastasiia Svyrydenko, Senior Content Writer

What Is Digital Customer Experience and How to Improve It?

Most customers meet your brand on a screen long before they talk to a person, if they ever do. This ...

Vladyslava Bukhanova, Junior Content Writer