Support Insights

How Omnichannel Support Influences CX?

Technological progress and the pandemic streamlined the development of e-commerce. The new digital r...

Svitlana Biloshkura, Former Writer

SupportYourApp Manifesto: Making Of

We are all supporters. This is SupportYourApp’s motto and the main idea of our manifesto. This video...

Anastasiia Nesterova, Former Writer

Must-Know Customer Service Stats and Facts

More than a decade in the customer service industry has taught me — to succeed in it, you have to ha...

Daria Leshchenko, CEO and Managing Partner

My SupportYourApp Career Growth: How I Transitioned From Customer Care to People Operations

Max, our People Experience Manager, started his career at SupportYourApp as a customer support agent...

Anastasiia Nesterova, Former Writer

AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good

Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — th...

Anna Shevtsova, Former Writer

Co-Browsing: Pros and Cons of Collaborative Browsing

Rapid development of online commerce and growing competition in the market of digital technologies m...

Svitlana Biloshkura, Former Writer

Boosting Customer Experience Through Team’s Well-Being

74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks, and n...

Kseniia Savchenko, Chief People Officer

Top 7 Cybersecurity Myths That Put Customers’ Data at Risk

Through the last couple of years, global attention to cybersecurity has increased. WFH mode, cyberat...

Serhii Kovalenko, Former Information Security Specialist

Promoting Diversity and Inclusivity in Support Teams

75% of professionals prefer working in diverse teams. They want to interact with people of different...

Kseniia Savchenko, Chief People Officer