Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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Handling Sensitive Customer Data
According to Medium, an average company has 534,465 files containing sensitive customer information....
Customer Communication4 min read
Dmytro Cherkas, Former Chief Information Security Officer
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LiveAgent Review
Today, we are turning our attention to another chapter in the series of reviews of customer support ...
Software Review5 min read
Nick Ryabchenko, Chief Integration Officer
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2021 — SupportYourApp Results
2021 became the year of change and progress. Like any other field, customer support has been adaptin...
3 min read
Daria Leshchenko, CEO and Managing Partner
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The How-To’s of Creating a Knowledge Base
Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...
4 min read
Anna Shevtsova, Former Writer
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Investing in Our Support Teams
Interest in investing has been steady for the last year. Looking at Google Trends, I started thinkin...
4 min read
Kseniia Savchenko, Chief People Officer
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Support for Delivery Companies
From 2015 to 2020, the food delivery market in the US grew by more than 200%. img.wp-image...
4 min read
Anna Shevtsova, Former Writer
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Customer Support With WhatsApp
WhatsApp has over 2 billion users around the world. It is ranked as the most popular mobile app. 23%...
6 min read
Nick Ryabchenko, Chief Integration Officer
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QCRM Customer Service Software Review
Today we have finally reached the pièce de résistance of our customer communication tools reviews — ...
5 min read
Nick Ryabchenko, Chief Integration Officer
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Customer Support vs. Customer Success
Having talked about Customer Success fairly recently, we decided to dive even deeper into the topic ...
3 min read
Anna Shevtsova, Former Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.