Support Insights

Top 7 Cybersecurity Myths That Put Customers’ Data at Risk

Through the last couple of years, global attention to cybersecurity has increased. WFH mode, cyberat...

Serhii Kovalenko, Former Information Security Specialist

Promoting Diversity and Inclusivity in Support Teams

75% of professionals prefer working in diverse teams. They want to interact with people of different...

Kseniia Savchenko, Chief People Officer

SUPerheroes Among Us: Part 2

SupportYourApp is filled with awesome people. Even despite the darkest time in Ukrainian history, we...

Anna Shevtsova, Former Writer

Customer Service Empathy Training

For professional customer support representatives, there is no better tool for gaining customer loya...

Anastasiia Nesterova, Former Writer

Cybersecurity in Crisis Situations

Since the eruption of COVID-19, cybercrime went up 600%. The worldwide spending on cybersecurity has...

Serhii Kovalenko, Former Information Security Specialist

SUPerheroes Among Us

Since February 24, every Ukrainian has become a superhero. Every one of us fights, donates, helps, a...

Anna Shevtsova, Former Writer

Managing Teams During Turbulent Times

The war in Ukraine impacted the global economy so much that running business “as usual” is not an op...

Anastasiia Nesterova, Former Writer

SUPerhero Story — Victoria

Today we learn a story of another SUPer who had her life changed during the russian war in Ukraine. ...

Anna Shevtsova, Former Writer

SUPerhero Story — Tamara

Today, we want to share a story of another SupportYourApper who faced the horror of the russian war ...

Anna Shevtsova, Former Writer