Support Insights

The CEO and Managing Partner of SupportYourApp Included in Inc.’s 200 List

Daria Leshchenko, the CEO and Managing Partner at SupportYourApp has been included into the Inc. 200...

Anna Shevtsova, Former Writer

Omnichannel Customer Engagement Strategy: Benefits and Steps to Create It

Should a business invest a lot in creating an unforgettable customer experience? With 89% of custome...

Svitlana Biloshkura, Former Writer

Customer Experience in Banking: How to Improve It in 2026

If you run support or CX at a bank or fintech, you've probably seen that unhappy customers don't lea...

Vladyslava Bukhanova, Junior Content Writer

Customer Experience Strategy: A Practical Guide to Building One That Works

A customer experience strategy is your plan for how customers should feel at every touchpoint, plus ...

Anastasiia Svyrydenko, Senior Content Writer

Good to Great: Who Are the Best Supporters for Telemarketing?

We’re back with portraying perfect support consultants for industries with their specific demands. T...

Anastasiia Nesterova, Former Writer

Ultimate Guide to Improving Your CX Strategy: Evolution, Trends, Opportunities, and Best Practices

What Is Customer Experience? The overall experience that customers have with a company or brand, sta...

Svitlana Biloshkura, Former Writer

Why Is Emotional Connection More Important Than Customer Satisfaction?

Emotional connection is something modern brands have recently started to prioritize. With 83% of cus...

Anna Shevtsova, Former Writer

Customer Experience KPI Guide: What to Track and How to Improve It

Your support team closes tickets all day, yet churn keeps creeping up and nobody can explain why. Th...

Vladyslava Bukhanova, Junior Content Writer

How to Measure Customer Experience: Best Practices

Top-notch customer experience is what differentiates a company from its competitors. It is also a fo...

Anna Shevtsova, Former Writer