Support Insights

Co-Browsing: Pros and Cons of Collaborative Browsing

Rapid development of online commerce and growing competition in the market of digital technologies m...

Svitlana Biloshkura, Former Writer

Boosting Customer Experience Through Team’s Well-Being

74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks, and n...

Kseniia Savchenko, Chief People Officer

Top 7 Cybersecurity Myths That Put Customers’ Data at Risk

Through the last couple of years, global attention to cybersecurity has increased. WFH mode, cyberat...

Serhii Kovalenko, Former Information Security Specialist

Benefits of AI in Customer Support

AI technologies can enhance business productivity by up to 40%. But can artificial intelligence real...

Anastasiia Nesterova, Former Writer

Promoting Diversity and Inclusivity in Support Teams

75% of professionals prefer working in diverse teams. They want to interact with people of different...

Kseniia Savchenko, Chief People Officer

SUPerheroes Among Us: Part 2

SupportYourApp is filled with awesome people. Even despite the darkest time in Ukrainian history, we...

Anna Shevtsova, Former Writer

Customer Service Empathy Training

For professional customer support representatives, there is no better tool for gaining customer loya...

Anastasiia Nesterova, Former Writer

Cybersecurity in Crisis Situations

Since the eruption of COVID-19, cybercrime went up 600%. The worldwide spending on cybersecurity has...

Serhii Kovalenko, Former Information Security Specialist

SUPerheroes Among Us

Since February 24, every Ukrainian has become a superhero. Every one of us fights, donates, helps, a...

Anna Shevtsova, Former Writer