Support Insights

The CEO and Managing Partner of SupportYourApp Included in Inc.’s 200 List

Daria Leshchenko, the CEO and Managing Partner at SupportYourApp has been included into the Inc. 200...

Anna Shevtsova, Former Writer

Omnichannel Customer Engagement Strategy: Benefits and Steps to Create It

Should a business invest a lot in creating an unforgettable customer experience? With 89% of custome...

Svitlana Biloshkura, Former Writer

Improving Customer Service in Banking Is Crucial in 2026 and Beyond

50.72% of banking customers state that trust in their bank is the most important factor that influen...

Anna Shevtsova, Former Writer

The Best Strategies for Customer Experience

32% of customers will leave a brand they love after one bad experience. Considering customer experie...

Anna Shevtsova, Former Writer

Good to Great: Who Are the Best Supporters for Telemarketing?

We’re back with portraying perfect support consultants for industries with their specific demands. T...

Anastasiia Nesterova, Former Writer

Ultimate Guide to Improving Your CX Strategy: Evolution, Trends, Opportunities, and Best Practices

What Is Customer Experience? The overall experience that customers have with a company or brand, sta...

Svitlana Biloshkura, Former Writer

Why Is Emotional Connection More Important Than Customer Satisfaction?

Emotional connection is something modern brands have recently started to prioritize. With 83% of cus...

Anna Shevtsova, Former Writer

What Is Customer Experience KPI, and How Can Businesses Improve It?

Tracking KPIs for customer experience is important to understand what customers want and what a busi...

Anna Shevtsova, Former Writer

How to Measure Customer Experience: Best Practices

Top-notch customer experience is what differentiates a company from its competitors. It is also a fo...

Anna Shevtsova, Former Writer