Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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SUPerhero Story — Anna
To keep on spreading the truth about the war that russia brought to our free and independent country...
Career blog 3 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Yaroslava
Today, we start our series of interviews with our team members and the way an unfair and unprovoked ...
Career blog 3 min read
Anna Shevtsova, Former Writer
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Support Ukrainian Army
Ukraine and its people are going through the hardest times Europe has seen in more than 70 years. Ru...
Industry Expertise 1 min read
Daria Leshchenko, CEO and Managing Partner
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Mistakes of Customer Service Automation
Increased expectations put a great burden on support teams and can prompt a decrease in customer sat...
Industry Expertise 4 min read
Anna Shevtsova, Former Writer
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Handling Sensitive Customer Data
According to Medium, an average company has 534,465 files containing sensitive customer information....
Customer Communication 5 min read
Dmytro Cherkas, Former Chief Information Security Officer
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LiveAgent Review 2026: What You Get for the Price
Picking a help desk on a tight budget is a slog. Every vendor promises omnichannel support at a fair...
Software Review 5 min read
Nick Ryabchenko, Chief Integration Officer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.