Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
-
Support for Senior Customers
Senior people add up to about 9% of the entire world population. Like everyone else, they like to st...
4 min read
Anna Shevtsova, Former Writer
-
Micromobility Support
Since 2010 the number of shared micromobility trips has increased by more than 42000% in the US alon...
5 min read
Anna Shevtsova, Former Writer
-
Mobility as a Service (MaaS): Future, Challenges, and Support
In just a couple of years, we have seen several new means of transportation emerge in the market. It...
5 min read
Anna Shevtsova, Former Writer
-
Cybersecurity in B2B
80% of cybersecurity professionals believe their place of work lacks protective measures, and only 5...
3 min read
Daria Leshchenko, CEO and Managing Partner
-
What Is Customer Value and How to Build It?
Both in B2B and in B2C, ‘value’ has several meanings. Most often, it defines a monetary price for a ...
5 min read
Anna Shevtsova, Former Writer
-
MobileMonkey Review
Keeping on with our series of articles about different customer communication tools, today we will t...
6 min read
Nick Ryabchenko, Chief Integration Officer
-
BPO vs. KPO — What Is the Difference?
KPO and BPO are practices leveraged by businesses with different needs. What is the difference betwe...
4 min read
Anna Shevtsova, Former Writer
-
What Is KPO?
KPO, or Knowledge Process Outsourcing market, is estimated to grow to $45.18 billion by 2025. The di...
6 min read
Anna Shevtsova, Former Writer
-
Customer Satisfaction vs. Customer Loyalty
69% of customers say they shop more frequently with the brands, offering consistent customer service...
6 min read
Anna Shevtsova, Former Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.