Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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The How-To’s of Creating a Knowledge Base
Proactive approach to customer service can decrease the number of incoming calls by 20-30%, lowering...
4 min read
Anna Shevtsova, Former Writer
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Investing in Our Support Teams
Interest in investing has been steady for the last year. Looking at Google Trends, I started thinkin...
4 min read
Kseniia Savchenko, Chief People Officer
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Support for Delivery Companies
From 2015 to 2020, the food delivery market in the US grew by more than 200%. img.wp-image-367...
4 min read
Anna Shevtsova, Former Writer
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Customer Support With WhatsApp
WhatsApp has over 2 billion users around the world. It is ranked as the most popular mobile app. 23%...
6 min read
Nick Ryabchenko, Chief Integration Officer
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SupportCRM Customer Service Software Review
Today we have finally reached the pièce de résistance of our customer communication tools reviews — ...
5 min read
Nick Ryabchenko, Chief Integration Officer
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Customer Support vs. Customer Success
Having talked about Customer Success fairly recently, we decided to dive even deeper into the topic ...
3 min read
Anna Shevtsova, Former Writer
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Why Does Customer Success Matter?
According to Forrester, 72% of businesses say improving customer experience and success is their pri...
5 min read
Veronica Filipkova, Former CCO
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E-Learning Support
Since the start of the millennium, e-learning has grown by almost 900%. The worldwide e-learning mar...
4 min read
Anna Shevtsova, Former Writer
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Improving Brand Communication
To set up brand communication, a business has to do a thorough market research, properly establish a...
2 min read
Daria Leshchenko, CEO and Managing Partner
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.