Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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AI Is Shaping the Future of Customer Interaction — Here’s Why It’s Good
Last year, the AI market grew to $327.5 billion. Banking, e-commerce, healthcare, entertainment — th...
Customer Communication 4 min read
Anna Shevtsova, Former Writer
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What Is Co Browsing? How It Works, Pros and Cons
Co-browsing lets a support agent see and guide a customer's browser tab live, without touching the r...
Industry Expertise 7 min read
Vladyslava Bukhanova, Junior Content Writer
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Boosting Customer Experience Through Team’s Well-Being
74% of customer support agents are at risk of burnout. Stress, big workload, monotonous tasks, and n...
Industry Expertise 3 min read
Kseniia Savchenko, Chief People Officer
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Top 7 Cybersecurity Myths That Put Customers’ Data at Risk
Through the last couple of years, global attention to cybersecurity has increased. WFH mode, cyberat...
Career blog 4 min read
Serhii Kovalenko, Former Information Security Specialist
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Promoting Diversity and Inclusivity in Support Teams
75% of professionals prefer working in diverse teams. They want to interact with people of different...
Industry Expertise 6 min read
Kseniia Savchenko, Chief People Officer
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SUPerheroes Among Us: Part 2
SupportYourApp is filled with awesome people. Even despite the darkest time in Ukrainian history, we...
Career blog 6 min read
Anna Shevtsova, Former Writer
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Cybersecurity in Crisis Situations
Since the eruption of COVID-19, cybercrime went up 600%. The worldwide spending on cybersecurity has...
Career blog 8 min read
Serhii Kovalenko, Former Information Security Specialist
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SUPerheroes Among Us
Since February 24, every Ukrainian has become a superhero. Every one of us fights, donates, helps, a...
Career blog 5 min read
Anna Shevtsova, Former Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.