Through the last couple of years, global attention to cybersecurity has increased. WFH mode, cyberattacks on different governments, and a growing number of new types of ransomware have peaked the interest to the industry and keep on alarming businesses and their customers around the globe.
Yet, with an abundance of information about cybersecurity solutions, dozens of myths still surround them. Seemingly harmless, they can risk customers’ data even when there is a super secure third-party outsourcing partner between them.
In this article, we'll cover:
Our Business Is Small, So No Attacker Will Target Us
Only 26% of small business owners have cyberattack insurance. At the same time, 43% of small companies become targets for cyber criminals. Among those attacked, only 14% are prepared to defend themselves.
Some tend to believe this myth because the media only covers big attacks and leaks. No matter the size of the company, an average cost of the breach is around $3 million. Startups and small businesses are not likely to withstand a blow like this. As a result, their customers’ data fall at risk.
🔐 Solution: no matter the size of the company, always do your best to protect your customers’ data and always pay a lot of attention to your business and outsourcing partners.
We Have a Firewall Installed, So Nothing Can Threaten Us
A firewall is designed to prevent unlawful access into or out of a company’s computer network. They make sure authorized users cannot access private networks and intranets.
50% of professionals say they do not believe their organization is prepared to handle any cyber threat — firewall or no firewall. Plus, a firewall will not necessarily protect you 100% of the time. It is just a small fraction of measures a business can take to protect its own and its customers’ data.
🔐 Solution: make sure to protect your environments using multiple software solutions. Update them regularly.
Our Cybersecurity Is Our IT Department’s Responsibility
At SupportYourApp, our entire team undergoes regular security training. We remind the team about:
- The importance of cybersecurity
- Types of malicious attacks
- Ways to protect their personal and work devices from any types of attack, etc.
More than 90% of cyberattacks happen as a result of a human error. Ensuring security and creating a risk-less customer data environment is the task of the entire team, and not only an IT department.
🔐 Solution: make cybersecurity risks known to the whole team and make sure customers’ data is handled by top-notch professionals.
If Our Systems Are Attacked, We’ll Know and Warn Our Customers Right Away
This myth can easily be busted by just a couple of facts:
- On average, it takes a business 280 days to detect a breach.
- Ponemon Institute says businesses should AIM to detect a breach within 100 days since it first happened.
Neither a business nor its customers can know about a breach right away, which can cause a lot of damage for customers’ data.
🔐 Solution: make testing and checking your systems a routine task to minimize the time needed to detect a breach.
We Have Achieved Our Cybersecurity Goals Long Ago
Cybersecurity doesn’t really have set goals. It is an ongoing process that requires constant attention and perfection. This myth is one of the most dangerous, as data security doesn’t tolerate pauses. Success is hiding in constant development.
🔐 Solution: never stop and always keep looking for ways to perfect your cybersecurity infrastructure. Outsourcing customer or technical support with a professional and secure provider is one of the best ways to ensure your customers’ data safety.
We Do Not Store Any Information That Needs to Be Protected
85% of information obtained by businesses is useless to them. But, the fact that it is deemed useless by businesses does not rid them of the need to either protect every piece of data with utmost care, or dispose of them properly. After all, the smallest leak can become a reason for customer dissatisfaction and, as a result, churn.
🔐 Solution: take care of all your data and dispose of the pieces you don’t need anymore.
We Have Never Been Attacked, So We Are Safe Forever
No company is safe. Only 24% of US businesses have never been attacked. Any company and its users can become a target.
🔐 Solution: be on the lookout and be sure to choose the most secure partners to satisfy your outsourcing needs.
The cybersecurity industry is full of myths. And it is our mission to know a myth from reality and provide our clients’ customers with the most secure support solutions possible.
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Cybersecurity has always been Serhii’s passion. After graduating from university with a diploma in the field, he started working with complex information protection systems. Now, he is dedicated to ensuring that SupportYourApp’s cyber environment is secure and protected.
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