Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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Managing Teams During Turbulent Times
The war in Ukraine impacted the global economy so much that running business “as usual” is not an op...
Career blog 4 min read
Anastasiia Nesterova, Former Writer
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SUPerhero Story — Victoria
Today we learn a story of another SUPer who had her life changed during the russian war in Ukraine. ...
Career blog 7 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Tamara
Today, we want to share a story of another SupportYourApper who faced the horror of the russian war ...
Career blog 3 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Daryna
Today we are learning the story of Daryna — another amazing SUPer who had to leave her home because ...
Career blog 4 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Elmira
Today, we are telling a story of Elmira — a brave SupportYourApper who fled from Kharkiv the day aft...
Career blog 3 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Anna
To keep on spreading the truth about the war that russia brought to our free and independent country...
Career blog 3 min read
Anna Shevtsova, Former Writer
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SUPerhero Story — Yaroslava
Today, we start our series of interviews with our team members and the way an unfair and unprovoked ...
Career blog 3 min read
Anna Shevtsova, Former Writer
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Support Ukrainian Army
Ukraine and its people are going through the hardest times Europe has seen in more than 70 years. Ru...
Industry Expertise 1 min read
Daria Leshchenko, CEO and Managing Partner
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Mistakes of Customer Service Automation
Increased expectations put a great burden on support teams and can prompt a decrease in customer sat...
Industry Expertise 4 min read
Anna Shevtsova, Former Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.