Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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Active Listening in Customer Support
About 55% of time of human communication is devoted to listening. This percentage is way bigger for ...
4 min read
Anna Shevtsova, Former Writer
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Intercom Review
In our series of customer communication tools reviews, the time has come to take a closer look at ye...
Software Review6 min read
Nick Ryabchenko, Chief Integration Officer
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B2B Customer Satisfaction
68% of users are willing to pay more for a product or service from a brand that offers good customer...
4 min read
Anna Shevtsova, Former Writer
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Building Brand Loyalty With Customer Communication
96% of customers think businesses could improve their communication and project management. With the...
3 min read
Daria Leshchenko, CEO and Managing Partner
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How COVID-19 Changed Customer Support
From how we visit grocery stores to the world transportation system — nothing will ever be the same ...
4 min read
Kseniia Savchenko, Chief People Officer
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HelpCrunch Review
As the next installment in our series of articles about customer communication tools, today we take ...
5 min read
Nick Ryabchenko, Chief Integration Officer
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Support for Senior Customers
Senior people add up to about 9% of the entire world population. Like everyone else, they like to st...
4 min read
Anna Shevtsova, Former Writer
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Micromobility Support
Since 2010 the number of shared micromobility trips has increased by more than 42000% in the US alon...
5 min read
Anna Shevtsova, Former Writer
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Mobility as a Service (MaaS): Future, Challenges, and Support
In just a couple of years, we have seen several new means of transportation emerge in the market. It...
5 min read
Anna Shevtsova, Former Writer
Customer Support Trends 2026: Are You Ready?
Benchmark your customer support against key 2026 trends.