Support Insights

Support for Delivery Companies

From 2015 to 2020, the food delivery market in the US grew by more than 200%.  img.wp-image-367...

Anna Shevtsova, Former Writer

WhatsApp for Customer Service: How to Set It Up in 2026

If your customers message friends and family on WhatsApp, they'll expect to message your business th...

Nick Ryabchenko, Chief Integration Officer

SupportCRM Customer Service Software Review

Today we have finally reached the pièce de résistance of our customer communication tools reviews — ...

Nick Ryabchenko, Chief Integration Officer

Customer Support vs. Customer Success

Having talked about Customer Success fairly recently, we decided to dive even deeper into the topic ...

Anna Shevtsova, Former Writer

Why Does Customer Success Matter?

According to Forrester, 72% of businesses say improving customer experience and success is their pri...

Veronica Filipkova, Former CCO

E-Learning Support

Since the start of the millennium, e-learning has grown by almost 900%. The worldwide e-learning mar...

Anna Shevtsova, Former Writer

Improving Brand Communication

To set up brand communication, a business has to do a thorough market research, properly establish a...

Daria Leshchenko, CEO and Managing Partner

Active Listening in Customer Support

About 55% of time of human communication is devoted to listening. This percentage is way bigger for ...

Anna Shevtsova, Former Writer

Is Intercom a CRM? Find Out and Explore Its Features, Pricing, and Alternatives in 2026

Anyone shopping for a customer messaging tool eventually asks the same question: is Intercom a CRM, ...

Nick Ryabchenko, Chief Integration Officer