Support Insights

Why Does Customer Success Matter?

According to Forrester, 72% of businesses say improving customer experience and success is their pri...

Veronica Filipkova, Former CCO

eLearning Support Services: How to Keep Online Learners From Quitting

If you run an online course platform or a language app, you've probably seen this. A learner hits a ...

Vladyslava Bukhanova, Junior Content Writer

Improving Brand Communication

To set up brand communication, a business has to do a thorough market research, properly establish a...

Daria Leshchenko, CEO and Managing Partner

Active Listening in Customer Support

About 55% of time of human communication is devoted to listening. This percentage is way bigger for ...

Anna Shevtsova, Former Writer

Is Intercom a CRM? Find Out and Explore Its Features, Pricing, and Alternatives in 2026

Anyone shopping for a customer messaging tool eventually asks the same question: is Intercom a CRM, ...

Nick Ryabchenko, Chief Integration Officer

B2B Customer Satisfaction

68% of users are willing to pay more for a product or service from a brand that offers good customer...

Anna Shevtsova, Former Writer

Building Brand Loyalty With Customer Communication

96% of customers think businesses could improve their communication and project management. With the...

Daria Leshchenko, CEO and Managing Partner

How COVID-19 Changed Customer Support

From how we visit grocery stores to the world transportation system — nothing will ever be the same ...

Kseniia Savchenko, Chief People Officer

HelpCrunch Review 2026: Features, AI, Pricing, and Alternatives

Small support teams shopping for an all-in-one chat tool keep landing on the same name. This HelpCru...

Nick Ryabchenko, Chief Integration Officer