Support Insights
Raise the bar for your support with lessons, tips, and tactics forged from our 16 years of excellence.
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Impressive Outsourced Customer Support Stats and Facts [Infographic]
Check out SupportYourApp “Impressive Outsourced Customer Support Stats and Facts” infographic below ...
7 min read
Anna Shevtsova, Former Writer
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Bad Customer Service and How to Prevent It
Bad customer service costs US companies $62 billion annually. 8 out of 10 customers say they would s...
4 min read
Veronica Filipkova, Former CCO
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Customer Support and Brand Image
According to a PWC study, 73% of customers say customer experience is one of the primary factors in ...
3 min read
Daria Leshchenko, CEO and Managing Partner
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Olark Review 2026: Is This Live Chat Tool Worth It?
Live chat tools look alike from the outside. Pricing and AI features are where they split apart. Thi...
Nick Ryabchenko, Chief Integration Officer
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Zendesk Competitors and Alternatives: Which Tool Fits Your Team in 2026
Picking a help desk platform gets harder every year. New AI features roll out monthly, and pricing t...
6 min read
Nick Ryabchenko, Chief Integration Officer
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How to Make a Support Team More Approachable
Quality of customer service is a defining brands’ feature for 95% of customers. The better the custo...
6 min read
Kseniia Savchenko, Chief People Officer
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A Beginner’s Guide to Co-Browsing
Improving customer journey is one of the best ways to increase business revenue. For example, implem...
4 min read
Anna Shevtsova, Former Writer
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Salesforce CRM Review: Features, Pricing, and Alternatives for 2026
Growing sales teams eventually hit the same wall. Deals slip. Spreadsheets stop scaling, and leaders...
Nick Ryabchenko, Chief Integration Officer
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Support for Customers With Disabilities
15% of the world’s population or 1 billion people have some kind of disability. Roughly 15% of any b...
5 min read
Anna Shevtsova, Former Writer
Customer Support Trends
2026: Are You Ready?
Benchmark your customer support against key 2026 trends.
